Grand Mercure Kuala Lumpur Bukit Bintang

Hotels
•
Grand Mercure
8.4 (1806 reviews)
117 Jalan Pudu , Kuala Lumpur , my
+60 3-2141 3333

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean
Good Location
Friendly Staff
Good Breakfast
Cons:
Renovations
Cleanliness Issues
Confusion with Amenities

Categories

Cleanliness
7.4
Some reviewers noted cleanliness issues, such as needing better maintenance in rooms and concerns about dustiness.
Service
9.4
Many guests praised the staff's friendliness and helpfulness.
Location
8.9
Location received praise for being convenient and easy to access nearby restaurants.
Room Quality
7.9
There were comments about mixed experiences with room quality due to renovations.
Amenities
7.9
Amenities like the breakfast buffet were noted positively but were impacted by renovations.
Value for Money
8.4
The pricing was considered decent compared to the room quality.
Food and Beverage
8.4
Breakfast was often mentioned positively, though some noted inconsistencies.
Overall Experience
8.9
Despite some issues, many guests noted they would return, indicating a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:46

Property Description

Central Location
Strategically situated between Bukit Bintang and Chinatown.

Comfortable Rooms
Modern rooms with flat-screen TVs and stylish decor.

Convenience and Hospitality
Enjoy a range of amenities from dining options to a fitness centre.

To experience a perfect blend of convenience and comfort in Kuala Lumpur, book your stay at Swiss-Garden Hotel Bukit Bintang today.

Important information:

As part of our exciting rebranding journey to become Grand Mercure Kuala Lumpur Bukit Bintang by
Accor.

Temporary Arrangements:

1.Hotel Entrance
Guest access will be temporarily redirected to Swiss-Garden Hotel Temporary Lobby, located at the
back of the hotel building. Directional signage will be provided to guide all arrivals.

2. Reception
The Lobby (Reception) will be relocated to Casuarina, Level 1, Swiss-Garden Hotel Bukit Bintang.

3. Coffee House
The Coffee House will be relocated to Level 6, Swiss-Garden Residences (South Tower).
Operating Hours : 6:30 AM – 10:00 PM

4. Parking Information
Guests arriving by car are advised to park at Swiss-Garden Residences, located next to the temporary
lobby. Clear signage will be in place to assist you with directions to both the parking and the check-in
area.

Ongoing improvements include exterior wall repainting and the installation of architectural façade
lighting to enhance the hotel's appearance and ambiance. Kindly note that the swimming pool will be temporarily closed until further notice for upgrading works .

We are making every effort to minimize any inconvenience during this period. Your comfort remains
our top priority, and we truly appreciate your patience and understanding as we work to elevate your
future experience with us.

Thank you for your continued support during this exciting transformation. Should you require further
information, please do not hesitate to contact us.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: KUL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for MYR 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1806 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 8.4
Overall Experience: 8.9
A
Abdinuur • solo_traveller • my
8
2026-07-25 • via Nuitee
S
SAOUD • family_with_children • ae
8
Pros:

Old hotel but nicely renovated

Cons:

Outside noises because of old windows

2026-07-23 • via Nuitee
V
VASILII • family_with_children • ru
6
Соответствовать уровню известной сети отелей
Cons:

Завтрак, персонал, локация

2026-07-22 • via Nuitee
B
barone8 • solo_traveller • it
9
2026-07-21 • via Nuitee
Y
Yousef • solo_traveller • ae
7
Cons:

Bathroom had a leak. Bathrobe was promised but never delivered. Breakfast way below average. Location: good for someone interested in shopping at Pavilion Mall, but traffic was brutal. I arrived at 4:30 AM only to be told I should wait till 3 PM for check-in. I asked for a room against fees for an extra night but the kid receptionist was not helpful at all. He actually denied having any vacancies. I checked with Booking.com and concluded there were vacancies. That kid claimed they did but not the same as the one I reserved. I told him I need any room for whatever price to crash after 20 hours on the road, but totally ignored me. At 8:00 AM he was replaced by a young lady (who actually knew how to smile) but who told me the exact same story, only preceded by: "sorry sir, but ...". End of story: I spent the time till about 1 PM wandering around Pavilion.

2026-07-20 • via Nuitee
S
Salman • family_with_children • pk
9
Great Hotel Experience with friendly staff and absolutely wonderful breakfast buffet spread
Pros:

Hotel location was great with lot of convenience stores opposite to hotel. Easy walk to Bukit Bintang and food street. great rooms and view. Perfect for family vocation.

2026-07-20 • via Nuitee
H
haoran • couple • cn
8
2026-07-20 • via Nuitee
J
Jon • family_with_children • au
10
Good value and location in Bukit Bintang
Pros:

Great location, close to Jalan Alor, the food street. We also walked and took short taxis to Petaling street, Petronas Towers, shopping malls, and KLCC park. The pool was nice too for a cooling dip.

Cons:

No complaints

2026-07-16 • via Nuitee
A
AHMED • family_with_children • sa
10
Pros:

The hotel is well maintained and furnished. The beds are so comfortable and I had a relaxing sleep. The hotel is located in uncrowded place of Bukit Bentang which assure quite sleep in the night. Everything looks neat and clean.

2026-07-16 • via Nuitee
S
Sami • solo_traveller • fr
9
Pros:

L'emplacement top, la l'intterie top, personnel a l'écoute.
Très bien situé

Cons:

Le service de blanchisserie un peut compliqué.
Le lit supplémentaire pour ma fille de 6 ans est payant sachant que dans la réservation on a préciser 2 adulte et 1 enfant

2026-07-15 • via Nuitee
S
Sami • solo_traveller • fr
9
Pros:

L'emplacement,

Cons:

Le lit pour enfant est payant sachant qu'on a réservé 2 adulte avec 1 enfant.

2026-07-15 • via Nuitee
S
Saravanan • family_with_children • us
9
2026-07-13 • via Nuitee
L
Lars • solo_traveller • dk
9
Pros:

Perfect and central location.

2026-07-12 • via Nuitee
D
D'albret • solo_traveller • mu
6
2026-07-10 • via Nuitee
S
Sagar • family_with_children • in
3
Will not recommend this to anyone
Pros:

Other than the location nothing is even decent about the property

Cons:

Everything, the staffs are not courteous, actually they are quite rude, no customers service at all

2026-07-09 • via Nuitee
K
Kuan Yeow • couple • my
7
All well except for the parking experience at the basement.
Pros:

Cleanliness & friendly staff.

Cons:

Narrow, tight-turning ramp at basement carpark. Have to maneuver carefully to avoid scraping vehicle's rims/sides.

2026-07-09 • via Nuitee
A
Abhirami • couple • sg
9
Enjoyed my stay
Pros:

Good location n friendly staff

Cons:

Nil

2026-07-08 • via Nuitee
N
Naserr • couple • sa
8
It was a pleasant staying
Pros:

Staff

Cons:

Nothing

2026-07-08 • via Nuitee
E
Eugene • family_with_children • ca
9
2026-07-07 • via Nuitee
S
Suzey • couple • my
10
Pros:

All

Cons:

-

2026-07-06 • via Nuitee