Fairfield by Marriott Inn and Suites Winston-Salem Hanes Mall

Hotels
•
Fairfield Inn
8.8 (377 reviews)
1680 Westbrook Plaza Drive , Winston-Salem , US
+1 336-714-3000

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and comfortable rooms
Convenient location
Cons:
Issues with cleanliness (ants, hair)
Noise from air conditioning
Basic food options

Categories

Cleanliness
8.44
Guests reported cleanliness but also mentioned issues like ants and maintenance points which affected their perception.
Service
9.41
The staff received frequent praise for their friendliness and helpfulness.
Location
8.95
The location was noted as convenient, but some reviews mentioned limited walkability.
Room Quality
8.4
Rooms were clean and comfortable, but there were complaints about the mattress and air conditioning noise.
Amenities
8.93
Basic amenities provided; breakfast options could be improved.
Value for Money
8.89
Overall perceived value was good, but some guests cited concerns over pet accommodations.
Food and Beverage
7.94
Breakfast was generally good, but mentioned as basic with room for improvement.
Overall Experience
9.41
Many guests expressed positive experiences, indicating a willingness to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:45

Property Description

Modern Comforts and Convenient Amenities

This Winston-Salem hotel offers a perfect blend of modern comforts and convenient amenities. Each room at the Fairfield Inn & Suites by Marriott Winston Salem/Hanes is equipped with a refrigerator, free WiFi, and cable TV with HBO. Guests can enjoy a refreshing dip in the outdoor pool or stay active at the fitness center. The on-site business center and laundry facilities add to the convenience of your stay.

Prime Location

Conveniently located just 9 km from Winston-Salem city center, this hotel provides easy access to popular attractions such as Old Salem Museums & Gardens and the Reynolda House Museum of American Art, both just 8 km away.

Book Your Stay Today

Experience comfort, convenience, and a prime location at Fairfield Inn & Suites Winston-Salem Hanes Mall. Book your stay now for a memorable visit.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that there is a per stay pet fee charged for pet-friendly rooms. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Sep 9, 2026 until Thu, May 27, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GSO

Location

Guest Reviews

8.8
Based on 377 reviews
Cleanliness: 8.44
Service: 9.41
Location: 8.95
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 9.41
S
shannon • couple • us
8
2026-09-18 • via Nuitee
K
Kelsey • family_with_children • us
10
2026-09-13 • via Nuitee
K
Kelsey • family_with_children • us
10
2026-09-13 • via Nuitee
K
Kelsey • couple • us
9
2026-09-13 • via Nuitee
T
Temeka • family_with_children • us
10
2026-09-12 • via Nuitee
R
Renee • family_with_children • us
10
just fine and woul stay there again
Pros:

great overall and your staff at front desk Colin represented your hotel very well acted professionel but yet friendly was a pleasure to meed him

Cons:

toilet too low if riser available sm sing in bathrm could be of help for elderlies

2026-09-05 • via Nuitee
R
Robert • solo_traveller • us
9
Nice short stay.
Pros:

Right off the interstate. Clean and comfy.

Cons:

Booked three hours before we got there and booking didn't go through so had to wait a bit before we could get in our room. May want to look at this Booking.com. Lady at desk very apologetic and did her best. We appreciated her.

2026-09-01 • via Nuitee
D
Duane • couple • us
9
2026-08-27 • via Nuitee
E
Edgar • couple • us
9
Pros:

Great breakfast!

2026-08-21 • via Nuitee
A
Amy • family_with_children • us
10
2026-08-19 • via Nuitee
J
Jason • couple • us
8
I would go back but eat elsewhere for breakfast
Pros:

Location and clean along with a good selection of channels

Cons:

Breakfast was terrible

2026-08-11 • via Nuitee
C
Carissa • family_with_children • us
9
Pros:

The room was of decent size. Furniture was clean and well maintained. Staff was extremely friendly and very accommodating.

Cons:

Exhaust fan in bathroom didn’t seem to be working well.

2026-08-06 • via Nuitee
C
Cheolsu • couple • us
9
2026-08-05 • via Nuitee
L
Leblanc • couple • us
8
Overall clean, comfortable bed. Breakfast no good
Pros:

Breakfast was poor quality. Coffee was very exceptionally good

Cons:

Breakfast

2026-07-14 • via Nuitee
B
Brittany • family_with_children • us
9
Perfect for the price!
Pros:

Staff was friendly and professional. Facility was very clean. I really appreciated having gluten free offerings for breakfast (even GF cookies available at check in). Most hotels have gross breakfast and terrible coffee but they had really good coffee and the breakfast was much higher quality than expected for most free hotel breakfasts (ex. Prepackaged breakfast sandwiches and egg white bites etc) so you can skip the Starbucks trip.

Cons:

Not a huge deal normally but since we came during a heat wave to visit colleges so it was really frustrating that the ice machine on our floor was broken. I didn’t try any other floors because I expected ice and water in the breakfast area on the way out but there wasn’t any there either. Also there are no water fountains/dispensers anywhere I could find. Not in the breakfast area or any hallway. They did give a small bottle of water at check in and they sell bottles of water but since it was literally 100 in the afternoon we wanted to fill large refillable bottles with ice and cold water to stay hydrated out in the heat. That was a bummer.

2026-07-02 • via Nuitee
R
Robert • couple • us
10
Pros:

Property was very clean and well taken care of. Front desk staff was exceptional. Will definitely stay here again in the future.

2026-06-29 • via Nuitee
2
2HVTRAV4 • Couples
10
Quiet stay
Pros:

Convenient to downtown, the mall, the hospital and local attractions.
Quiet location with large parking area. Friendly and competent front desk staff. Clean room, in fact, the whole building was clean. Beds were comfortable and hot water came out of the shower. Continental style breakfast is available daily. Price is included in the room cost.

2026-06-19 • via Tripadvisor
D
Drusilla • family_with_children • us
5
Will choose somewhere else next time.
Pros:

Good location

Cons:

MOLD ALL IN THE BATHROOM ON THE CEILING! PLUS THEY CHARGED EXTRA $20 FOR 2 ADULT WOMEN/SISTER WHO WERE IN THE ROOM LESS THAN 12 HOURS...TRAVELING FOR SCHOOL. NOT HAPPY!

2026-05-28 • via Nuitee
C
Cammy-r0n • Family • Knoxville, Tennessee
8
Waiting for call from hotel manager
Pros:

We have stayed at this hotel numerous times on our way to OBX. Our last stay was Friday, May 8. No problems with the room. Several days after leaving I became aware that I left my zip up hoodie in my room. My wife called and talked to an employee, describing the lost item. The employee said they hat the sweat shirt at the hotel and would hold it.
We went to pick it up Saturday afternoon, May16. The sweat shirt they offered me was not the one that I had left behind. It was a very busy check-in time and an employee trainee was gracious enough to take my information and told me that they would check some more and she would notify the manager, who was coming on duty shortly. She assured me the manager would be in touch with me in the next day or two, Monday at the latest. I left my phone number and email address. It is now May 26 and I have had no feedback from the hotel

2026-05-26 • via Tripadvisor
T
Tim • solo_traveller • us
8
good and met expectations
Pros:

The cleanliness.

Cons:

The breakfast, mainly sausage and egg packets. Beagle was and cream cheese was ok.

2026-05-20 • via Nuitee