Hacienda Xcanatun, Angsana Heritage Collection

Hotels
8.4 (147 reviews)
CALLE 20, S/N , Mérida , MX
+52 999 930 2140

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful pools and spa
Lush gardens and nature / peaceful setting
Comfortable beds and attractive suites
Friendly and attentive staff in many instances
Secure parking and good property layout
Excellent breakfast reported by several guests
Cons:
Ongoing construction causing noise and visible disruption
Service inconsistencies: check-in/billing errors and inattentive breakfast staff
High prices (expensive breakfast and spa/massage)
Pools sometimes poorly maintained (green water reported)
Rooms can be very dark and room quality uneven within same category
Lack of small amenities (no umbrellas at pool, some gym equipment missing) and unattractive property entrance

Categories

Cleanliness
7.3
Mixed reports: several guests noted pools not regularly cleaned (verdant/green water staining swimsuits) and some issues with in-room spa functionality; other mentions of generally clean rooms. Overall cleanliness below excellent due to visible pool/maintenance issues.
Service
9
Mixed but generally strong: multiple reviews praise very friendly, attentive staff and special attention (birthday treatment); however there are recurring operational/service failures at check-in, billing errors and slower/annoyed breakfast service which lower a perfect score but overall staff friendliness is a major positive.
Location
9
Highly rated for setting: lush gardens, nature, spread-out rooms and serene environment are repeatedly praised; minor negatives include a poor-feeling entry with many billboards approaching the property.
Room Quality
8.6
Generally comfortable rooms and beds with attractive suites, but several guests report very dark rooms, uneven room quality across same category and some rooms lacking balconies. Comfortable but variable.
Amenities
9
Strong amenities: beautiful pools, good spa and gym facilities and secure parking frequently praised. Some issues noted (mini in-room spa not working for one guest, occasional missing gym equipment and pool hours/maintenance) but overall amenities rank highly.
Value for Money
6.7
Perceived as pricey for Mexico: multiple complaints about very expensive breakfast, costly massages and expectations not fully matching the price (construction and service lapses). Value is a clear weak point.
Food and Beverage
8.6
Breakfast receives high marks from several guests (described as excellent), while other dining items received mixed feedback (some meals not as good, high prices). Overall food quality is positive but costly.
Overall Experience
9
Overall largely positive: many guests describe a wonderful stay, perfect escape and attentive staff; however visible construction, occasional service/billing problems and maintenance issues temper a flawless rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Luxurious 18th Century Hacienda Turned Boutique Hotel

Historic Charm and Modern Luxury
Experience a blend of history and modern luxury at Hacienda Xcanatun, where 18th-century grandeur meets contemporary design in 54 unique suites. Enjoy marble flooring, iPod docking stations, and spa-like bathrooms in every room.

Culinary Delights and Relaxation
Indulge in fusion cuisine at Casa de Piedra restaurant, offering French dishes with a Yucatan twist. Unwind at the spa with New Age and Mayan treatments. Take a dip in the Olympic-size pool, surrounded by lush gardens, or rejuvenate at the Angsana Spa for a truly tranquil experience.

Nature Retreat Near Merida
Just 15 minutes from downtown Merida, our urban resort offers a serene escape near historic sites like Dzibilchaltun ruins. Immerse yourself in nature at our private gardens and experience the perfect harmony of luxury and tradition.

Book now to experience the ultimate blend of history, luxury, and relaxation at Hacienda Xcanatun, Angsana Heritage Collection.

Important information:

The property's facilities are only for the use of guests staying at the property.

Breakfast is available for an extra charge for children and extra guests.

Please note that construction works are ongoing and will continue through April 2027 for Towers A and B, and through April 2028 for the final tower.

Guests may experience some noise or light disturbances from Monday to Saturday during the following working hours:
Monday to Friday: from 09:00 to 18:00
Saturday: from 09:00 to 13:00Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Location

Property Video

Guest Reviews

8.4
Based on 147 reviews
Cleanliness: 7.3
Service: 9
Location: 9
Room Quality: 8.6
Amenities: 9
Value for Money: 6.7
Food and Beverage: 8.6
Overall Experience: 9
G
Gianluca • couple • it
7
Pros:

Giardino

Cons:

Pulizia

2026-11-03 • via Nuitee
A
Anne • extended_group • mx
9
Une immersion dans le Mexique des années 20
Pros:

L'hacienda offre une expérience de ce que pouvait être la vie mexicaine dans les années 1920, avec le confort en plus.Le service est efficace et le restaurant est très correct.

2026-11-02 • via Nuitee
E
Eduardo • couple • mx
9
agradable
Pros:

El hotel está muy padre, el servicio de lo mejor, la comida la divido en dos partes: desayuno EXCELENTE, la comida no tanto (pedí un poc chuc y la carne tenía mucho pellejo).

Cons:

Están construyendo más habitaciones en el hotel y en la alberca no me la pase a gusto. Si saben que están construyendo deberían dar un descuento o algo extra para compensar.

2026-10-29 • via Nuitee
F
Floriane • solo_traveller • fr
8
Beau mais service à améliorer
Pros:

Magnifiques bâtiments colorés avec de très belles piscines chaudes. Calme et sérénité. Les jardins sont très beaux avec des coatis de partout. Le spa est superbe et le personnel très gentil. Les piscines sont très belles et le déjeuner était bon. Parking sécurisé.

Cons:

Le service n’est pas à la hauteur d’un 5* (perte de notre réservation au spa, demande de paiement alors que nous avions déjà payés, chasse d’eau des toilettes défecteuses ... ). Par ailleurs, les chambres d’une même catégorie sont très inégales. Certaines au rez-de-chaussée sont très sombres, enclavées et n’ont pas de balcon.

2026-09-04 • via Nuitee
B
Ben • extended_group • ae
9
Pros:

Todo lindo y buena ubicación

Cons:

Espacioso y muy verde

2026-09-01 • via Nuitee
E
Eduardo • couple • gb
7
Nice & lovely… but Not quite there yet for the price
Pros:

Nice hotel, thoughtful restoration, good spa and very nice spa staff

Cons:

Given the price we paid was well above the average some areas for improvement

1. Staff in the breakfast service seem very annoyed when asked for a coffee or questions about the menu - they were not as attentive as in most Mexico and somewhat bothered to provide napkins, cutlery or help with simple questions during the breakfast service

2. They did not take the credit card at check in - platinum card was handed to them - and had challenges with the billing and payment system - they kept chasing every bill as if it was a 2 star hotel versus just managing the payment in smarter way - we had a breakfast waiter arrived to the pool seeking a bill on day 2

3. Very very very expensive breakfast for Mexico. Over $40 for a couple is crazy

4. The pool opens late and closes early - the service in the pools seems as challenging as the breakfast service

5. Construction everywhere not the most luxury experience

6. Main rooms are very dark - barely get to see light

2026-08-30 • via Nuitee
G
ghita • couple • ma
10
Pros:

Everything
Service, room, bed very comfy and the food was amazing

2026-08-20 • via Nuitee
C
Colinda • family_with_children • fr
8
Excellent séjour mais à ce prix là on peut attendre de l’extraordinaire (service et propreté)
Pros:

La piscine, la salle de sport, l’environnement intérieur verdoyant, parking, chambres spacieuses et propres, le petit déjeuner et le brunch du dimanche, le service en chambre aux petits soins

Cons:

Le service lors du check-in et au petit déjeuner pas au niveau d’un 5 étoiles, piscine pas régulièrement nettoyée, mini spa dans notre chambre non fonctionnel, environnement extérieur en contraste avec le le luxe de l’hôtel.

2026-08-19 • via Nuitee
A
Annelize • family_with_children • fr
8
We had 4 wonderful nights, the attention to detail was very good. They made me feel special for my b’day.
Pros:

I loved the nature and rooms spread out.

Cons:

The entry to property is really bad, alot of billboards before arriving at entrance of property.
Also no umbrella’s at pool.

2026-08-12 • via Nuitee
P
Patrick • family_with_children • fr
4
Très décevant, c’est dommage
Pros:

Jolies suites, lit confortable, lieu dépaysant

Cons:

Travaux de construction très bruyants et très visibles dans l’hôtel qui ont rendu le séjour peu reposant, eau de la piscine verdâtre qui a déteint sur les maillots, aucun geste commercial malgré ces désagréments. Massage très chers (190 € pour 60 minutes), buffet du petit déjeuner facturé à la pièce, manque quelques équipements dans la salle de sport (ex tapis de course, sac de boxe).

2026-08-06 • via Nuitee
M
Martin • family_with_children • es
8
2026-08-02 • via Nuitee
B
Brad • solo_traveller • us
10
The perfect escape in the Yucatán.
Pros:

Excellent service, clean rooms, the photos matched the experience and plenty of amenities. The team was very friendly and I wish we could tell them again thank you.

Cons:

Nothing.

2026-07-10 • via Nuitee
G
gabriela • family_with_children • ch
10
Pros:

Amazing place

2026-07-07 • via Nuitee
R
Rodríguez • couple • mx
10
2026-07-07 • via Nuitee
C
Carlo • family_with_children • ch
8
Pros:

Very nice staff, competent and very supportive. Great Job !!

Cons:

The pool are is surrounded by apparently semi- abandoned concrete constructions which is really disturbing for the eye and crushes with the amenity of the place.

2026-06-29 • via Nuitee
L
Laura • family_with_children • us
9
2026-06-23 • via Nuitee
G
Garcia Huerta • couple • mx
9
Cons:

EL SAZON DE LA COMIDA

2026-06-18 • via Nuitee
V
Víctor • couple • mx
10
Maravillosa
2026-06-12 • via Nuitee
C
Clarissa • couple • us
9
Was a wonderful stay
Pros:

Staff was super friendly and pool was so relaxing

Cons:

They are building more condo so the noise isn't the best

2026-05-29 • via Nuitee
C
Csaba • couple • hu
10
2026-05-26 • via Nuitee