Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
High-quality food
Cons:
Limited restaurant menu
Remote location

Categories

Cleanliness
8.55
Room cleanliness was praised in some reviews, but there was a concern over discrepancies in room pricing.
Service
9.55
The service was highly praised, especially the staff's friendliness and attentiveness.
Location
8.05
The hotel is in a remote area, leading to concerns about accessibility without a car.
Room Quality
9.05
The rooms were described as clean and equipped, though some guests found the bed sizes misleading.
Amenities
9.05
Amenities were generally well-received, though there were mentions of limited options.
Value for Money
8.05
Some guests felt prices for services and food were high and not justified.
Food and Beverage
9.05
Food quality was praised, but there were complaints about the limited restaurant menu.
Overall Experience
9.05
Overall experiences were mostly positive, with a few concerns regarding certain restrictions and prices.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:38

Property Description

Private Man-Made Beach and Themed Water Park

Indulge in luxury at JW Marriott Hotel Cairo, boasting a private man-made beach and a themed water park. Enjoy a fun-filled day under the sun with the resort's exciting water activities and pristine swimming pools.

Gourmet Dining and Relaxation

Savor a culinary journey at Marriott's diverse restaurants, offering everything from succulent steaks to fresh sushi. Unwind at the cigar lounge or pamper yourself at Mandara Spa with exotic treatments and serene private rooms.

Convenience and Comfort

With spacious rooms featuring private balconies, ergonomic work desks, and stunning views, experience ultimate comfort. Benefit from the hotel's health center, shuttle service to Cairo Festival City Mall, and complimentary airport pick-up, ensuring a convenient and relaxing stay.

Book now to experience unparalleled luxury and relaxation at JW Marriott Hotel Cairo.

Important information:

Guest will be asked for the physical credit card upon check in in case of prepaid reservation.

Daily complimentary shuttle bus transportation from and to Cairo Festival City Mall, located only 15 minutes away. Prior reservation required. Terms & Conditions Apply.

Guest will be asked for the physical credit card upon check in in case of prepaid reservation. Prior reservation required. Terms & Conditions Apply.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform JW Marriott Hotel Cairo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Sep 9, 2026 until Wed, Sep 9, 2026
Swimming pool: Closed from Thu, Sep 10, 2026 until Thu, Sep 10, 2026
Swimming pool: Closed from Sat, Sep 12, 2026 until Sat, Sep 12, 2026
Swimming pool: Closed from Sat, Sep 19, 2026 until Sat, Sep 19, 2026
Swimming pool: Closed from Sat, Sep 26, 2026 until Sat, Sep 26, 2026
Swimming pool: Closed from Fri, Oct 2, 2026 until Fri, Oct 2, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAI

Location

Guest Reviews

8.8
Based on 1768 reviews
Cleanliness: 8.55
Service: 9.55
Location: 8.05
Room Quality: 9.05
Amenities: 9.05
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 9.05
R
Rabea • solo_traveller • eg
10
2026-11-07 • via Nuitee
S
Syma • family_with_children • gb
10
Pros:

The warmth, and hospitality throughout the stay.
Thank you to all the staff especially to Sherry for her great communication

Cons:

Perhaps greater planning on arrival for international tourists to have a range of languages including English fluent and proficient staff working on counter so welcoming guests can be smoother

2026-11-07 • via Nuitee
J
Julia • family_with_children • de
1
Der ganze Aufenthalt war unterirdisch schlecht u ich kann das Hotel nicht weiterempfehlen
Cons:

Beim Check in 1 h mit übermüdeten Kindern bis 1:30 gewartet. Obwohl Frühstück u Abendessen mit drin war,wollte man uns am Abend für das Essen bezahlen lassen. Rezeption war keine Hilfe,da dort unterschiedliche Voucherwerte pro Nase genannt wurden,die aber in der booking Buchung nirgends auftauchten. Außerdem wurde behauptet wir hätten nur für 2 Leute gebucht. In der Buchung standen eindeutig 4. Für den inkludierten Transfer musste ich auch mehrere Mails schreiben bis dieser bestätigt wurde u am Ende waren wir froh,dass uns jemand half,das Hotel zu kontaktieren,da der Fahrer am falschen Terminal stand. Beim Frühstück,welches Indoor statt
fand,flogen kleine Spatzen am Buffett entlang u bedienten sich regelmäßig an den Backwaren. Hygienisch nicht besonders gut.
Und am Abreisetag war mein IPad aus dem Zimmer verschwunden. Dieses wurde angeblich gesucht u auch das Housekeeping befragt. leider ohne Erfolg. Der hinzugerufene Manager war extrem unsicher,war der Sache überhaupt nicht gewachsen u hat uns am Ende den Tranfer zum Flughafen „organisiert“ als Goodie,der sowieso inkludiert war. Eine Farce ! Der ganze Aufenthalt war wirklich unterirdisch von Anfang bis Ende. Kann dieses Hotel wirklich niemandem empfehlen.

2026-11-07 • via Nuitee
R
Rabea • couple • eg
10
2026-11-07 • via Nuitee
I
Imad • couple • ae
4
Not good, had far better experiences in New Cairo.
Pros:

The breakfats setaing area and cafe in the meeting areas was nice.

Cons:

Sheets were dirty when we first arrived. Had to wait an hour for some to come tae our bags when checking out, they never came and we had to drag 5 bags to the car.

2026-11-04 • via Nuitee
M
Mutakela • solo_traveller • ao
10
Excellent place to stay. A home away from home.
Pros:

Very friendly and welcoming staff. I liked the availability of medical doctor service on call.

Cons:

The carpet in the corridor was a bit dump.

2026-10-31 • via Nuitee
A
Ahmed • family_with_children • eg
9
Pros:

An excellent stay all around. The lake view was beautiful, the room was great, and the breakfast buffet was wonderful. The staff is highly professional and helpful; special thanks to Shereen at the front desk for the service.

Cons:

N/A

2026-10-31 • via Nuitee
M
Morteza • family_with_children • gb
1
Worst stay in the past 10 years if not ever
Pros:

Nothing really

Cons:

Outdoor pools and slides that were closed
Rooms that are not for number of people booked, very small and claustrophobic
The doors dont close properly so air con is constantly on the go and the noise is unbearable
Really old dirty curtain carpets really bad.
Shower head that doesnt work so had to use the bath.

2026-10-31 • via Nuitee
A
Abdoulaye • solo_traveller • ci
8
2026-10-29 • via Nuitee
R
Ramadan • couple • sa
10
2026-10-22 • via Nuitee
S
Sami • family_with_children • ae
7
2026-10-19 • via Nuitee
S
Sami • family_with_children • ae
7
Pros:

Stay was good and smooth, staff are mostly great and friendly with great smiles. Rooms were clean

Cons:

Breakfast food options can for sure be better as well as the options and variety available im the lobby cafe.

2026-10-19 • via Nuitee
A
Ahmed • family_with_children • eg
4
Pros:

Nothing

Cons:

Room is extremely from 90's , Very old furniture and extremely consumed
Hotel itself is nice but apart from the rooms

2026-10-16 • via Nuitee
M
Malak • family_with_children • eg
10
2026-10-15 • via Nuitee
A
Amr • couple • eg
10
2026-10-14 • via Nuitee
M
Mona • family_with_children • ae
8
Pros:

Stuff very good and welcome

Cons:

For small thing the room size and I booked king bed with room view to pool or golf but unfortunately I surprised not available which was so bad

Also I requested milk for coffee and they want change me 160 pounds which also not good to pay 32k and ask for a milk not provided

2026-10-13 • via Nuitee
M
Mina Magdy • family_with_children • eg
9
2026-10-09 • via Nuitee
M
Moataz • extended_group • eg
8
2026-09-19 • via Nuitee
K
Khaled Yehia • solo_traveller • eg
8
Pros:

The hotel food , service , the staff is very nice and professional.

Cons:

I would have gave the hotel 9 ,if they told me when I booked that the 2 kids pools and aqua is closed for wedding , I received a message 2 hours before check in and the best thing in the hotel for kids is the pool.

2026-09-19 • via Nuitee
A
Ashraf • couple • eg
10
2026-09-18 • via Nuitee