Hotel PortoBay Santa Maria

Hotels
•
Porto Bay Hotels & Resorts
9.2 (797 reviews)
Avenida do Mar e das Comunidades, Madeirenses 50, Funchal, 9060-190 , Funchal , PT
351-29-1206700

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Facilities

Free breakfast
Fitness facilities
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Terrace
Garden
Sauna
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Comfy rooms
Helpful staff
Cons:
Inconsistent service
Food temperature issues

Categories

Cleanliness
9.31
Spotlessly clean, as mentioned in multiple reviews.
Service
9.08
Mixed reviews regarding service, but overall helpful staff noted.
Location
9.82
Excellent location with convenience as highlighted in numerous reviews.
Room Quality
9.27
Rooms were described as comfy and nice.
Amenities
9.3
Great facilities mentioned, with no issues reported.
Value for Money
8.76
Standard quality for this hotel tier.
Food and Beverage
8.81
Some mentions of food temperature issues; overall decent.
Overall Experience
9.28
Overall very positive experiences shared by the guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:22

Property Description

Discover a slice of paradise at Hotel PortoBay Santa Maria, nestled in the vibrant heart of Funchal.

Relaxation and Rejuvenation
Indulge in tranquil onsite massages and rejuvenating facials, or unwind in our outdoor and indoor pools. Our sauna is the perfect escape to soothe your soul.

Culinary Delights
Savor delicious meals at our on-site restaurant, Arsenal, or enjoy room service during limited hours. Join us at one of our two bars/lounges for refreshing drinks, while a complimentary buffet breakfast awaits you each morning.

Convenience and Comfort
Our eco-certified hotel features 146 guestrooms equipped with Smart TVs and complimentary Wi-Fi. Enjoy added amenities like dry cleaning, a 24-hour front desk, and a roundtrip airport shuttle service for your convenience.

Your unforgettable stay in Funchal awaits—come book your getaway today!

Important information:

  • Guests under 16 years old are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 797 reviews
Cleanliness: 9.31
Service: 9.08
Location: 9.82
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
M
McLaughlin • couple • gb
9
A great, clean hotel with good facilities and kind staff!
2026-07-18 • via Nuitee
F
Frans • couple • nl
8
Goed voor stadsbezoek niet voor zwemmers
Pros:

Gelegen aan zee in het oude stadshart. Ruime kamer met zeezicht en prima bedden. Goed ontbijt. Veel keus aan restaurants in de directe omgeving. Er is op 5 minuten lopen een helling naar zee.

Cons:

Het zwembad is niet groot en grotendeels zo ondiep dat je er niet fijn kunt zwemmen. Het keien strand voor de deur is oncomfortabel. Douchen in bad is niet mijn voorkeur. De live muziek is erg hard en de abba tribute was ongelooflijk vals, dat was geen pretje.

2026-07-11 • via Nuitee
J
JARICA1971 • solo_traveller • it
10
Pros:

FOARTE CURAT. PERSONALUL DE NOTA 10 CHIAR DACA VB DOAR 2 LIMBI AR FI FOST SUPER DACA STIAY ȘI CV ITALIANĂ.

Cons:

Lipsa nisipului. Accesul la ocean foarte dificil,din cauza pietrelor foarte mari!

2026-07-09 • via Nuitee
Äijälä • solo_traveller • fi
9
Mukava loma Santa Mariassa.
Pros:

Erinomainen sijainti.
Siisti ja kohtalaisen tasokas hotelli.

Cons:

Aamupala ei vastaa hotellin muuta tasoa.

2026-07-07 • via Nuitee
C
Christopher • solo_traveller • gb
8
Great for a quiet stay.
Pros:

Location, friendly and helpful staff

Cons:

I hadn’t realised “Adults only” would mean it was full of senior Brits. Inside the hotel it mostly didn’t feel like being “abroad”. Funchal is interesting and lively though.

2026-06-29 • via Nuitee
T
tinylass • couple • gb
10
Second time staying at this hotel and everything was fantastic again
Pros:

We booked a return trip for my husband's 40th birthday and couldn't fault this hotel again.
Friendly and very helpful staff, spotlessly clean throughout the whole hotel, and the location cannot be beaten.
Our room was a junior suite with a sea view and had two balconies with fabulous views. The air con worked wonders and cooled the whole room down. Plenty of wardrobe and drawer space and the bathroom had everything you could need. Pool towels were supplied along with plenty of bathroom towels.
I cannot rate the breakfast highly enough – anything you could think of, they have it. You have a choice of eating inside, outside, or outside but under cover and it was such a lovely, peaceful area to start your day. They even have someone wondering round with a very large and beautiful bird of prey to make sure the pigeons don't bother you during your breakfast!
We had the indoor pool and jacuzzi to ourselves when we visited, and it was lovely and relaxing.
I never mentioned on booking the hotel that it was my husband's birthday but on that morning, a breakfast table was laid out especially for us. There was also a bottle of fizz in our room when we arrived back in the afternoon. Neither of us like wine so I left a nice note saying thank you very much, but we don't actually drink wine and the following day, a chocolate cake arrived! Very unexpected but it was such a lovely surprise! We had a very enjoyable evening sitting on the balcony listening to a fantastic guitar player and munching on an extremely delicious cake.
Overall, this hotel is one of the best we have ever stayed in, and it will be the only one we choose when we visit Funchal again. Thank you to all the staff for your thoughtfulness that made it so special!

Cons:

Nothing!

2026-06-27 • via Nuitee
R
RichieD • solo_traveller • nl
10
Absolute fantastic hotel
Pros:

An absolutely fantastic hotel! It has a great location, plenty of sunbeds, nice pools and jacuzzis. The restaurant and entertainment were also top-notch. Beautiful gardens, stunning views, and an excellent starting point for all your tours around the island. The hotel truly makes something special out of every day. We had a great time!

Cons:

We really enjoyed the quality of the evening entertainment bands. That being said, we noticed a lack of variety in the music, with different bands playing almost the exact same repertoire each evening. It would be great if they could coordinate their playlists. If I hear Eric Clapton's 'Wonderful Tonight' again, I don't know what I'll do! On a positive note, the Pink Floyd set was insanely good!

2026-06-24 • via Nuitee
R
Rosemary • solo_traveller • us
10
Perfect location in old Funchal
Pros:

Location with parking

2026-06-21 • via Nuitee
G
GUY • solo_traveller • il
8
2026-06-21 • via Nuitee
J
Jarmila • couple • cz
9
2026-06-20 • via Nuitee
A
aston • solo_traveller • gb
8
Pros:

Good food
Friendly staff
Perfect location
Quiet and peaceful

Cons:

Paying extra to park a car
No bar inside

2026-06-19 • via Nuitee
J
Julia • extended_group • nl
9
Genieten tussen de bejaarden
Pros:

Heerlijk uitgebreid ontbijt. Het binnenzwembad is fantastisch, alles ziet er keurig en verzorgd uit.

Cons:

Het hotel kan er niks aan doen maar het is wel goed om te weten dat de populatie die voornamelijk rond schuift of rijd door het hotel hoogbejaard is.

2026-06-18 • via Nuitee
P
Peter • solo_traveller • gb
8
We were let down by our flight company EasyJet regarding information on delays, so the choice of this hotel for the days
Pros:

Location was very good, the general feel of the hotel was also very good, the food was top quality.

Cons:

Nothing

2026-06-13 • via Nuitee
R
Rui • couple • pt
10
Pros:

Tudo!

Cons:

Nada !

2026-06-12 • via Nuitee
C
Carmel • solo_traveller • gb
10
Exceptional hotel.
Pros:

This is an exceptional hotel in all respects. The staff are so friendly and helpful. The food is delicious and rooms are well equipped and very comfortable. This is our 4th stay here and we'll definitely be back, as facilities and location couldn't be better.

Cons:

Nothing!

2026-06-11 • via Nuitee
J
JIM • couple • gb
9
2026-06-08 • via Nuitee
P
Patrick • couple • fr
9
Excellent séjour dans cet hôtel calme et très bien situé.
Pros:

Qualité de la literie. Qualité des équipements. Confort de la chambre. Situation géographique. Parking souterrain dans l'hôtel.

2026-06-06 • via Nuitee
B
Belinda • couple • gb
10
2026-06-05 • via Nuitee
L
Linda • couple • gb
7
2026-06-02 • via Nuitee
N
nancy • couple • lu
10
Der perfekte Aufenthalt mit viel Liebe zum Detail
Pros:

Einfach alles war top

Cons:

Nichts

2026-05-30 • via Nuitee