Comfort Inn & Suites Airport-American Way

Front desk clerk was outside when i arrived and another guest had to get him. He came in asked 1 question and proceeds to answer the phone and he stays on the phone well over 15 minutes when he should have helped me first and placed them on hold. Got up to my room 208 it was clean. From the time i arrived up till 6am kids ran up and down the hallways, screaming, cursing. And the room on the 3rd floor thats over 208 all they did was stomp and run also. I had just checked out the hospital and i made that clear to front desk that i needed to get some rest. He said that it is very quiet but that was a lie. I messaged them and asked if i could receive a partial refund, but nobody has responded. I also sent them a message while it was going on. The front desk clerk stayed outside with another guy and just allowed the phones to ring. I will not be back.

Nothing

The power went out and the lights were still out at when l checked out Sunday morning.

The hotel is under construction. It is very worn down and needs alot of attention. The room was not clean ed well. There was hair of other guest on floor and shower. The smell of mold was horrible and it was coming from the AC. The bedding and beds were worn and needs replaced. We did not see any bugs so we made the best of it. The front clerk was the only good thing we can say about this place!

Seemed a little dated.

To Whom It May Concern,
On May 8, 2026, shortly after midnight into May 9th, I checked into the Comfort Inn & Suites by Memphis Airport. I have stayed at this hotel several times in the past, but this was by far the worst experience I have ever had..
However, once I entered my assigned room and began inspecting it, I was extremely disappointed. The bed was disgusting, with visible stains on both the bedspread and the fitted sheets. I also found the bathroom unacceptable, as the toilet appeared as though it had not been cleaned, with visible stains inside the bowl. I have pictures documenting these conditions.
Because of these issues, I returned to the front desk and requested another room. Unfortunately, the second room was not much better. The couch appeared dirty and disgusting, the bathtub had peeling paint, and the heater/air conditioning unit was missing covers. The bed covers also had visible stains on it.
I am not sure whether there has been a change in housekeeping or laundry services, but I have never experienced conditions like this at this property before. For spending nearly $300 for a two-night stay, I did not expect this level of cleanliness or maintenance issues.
This experience was completely unacceptable, and unfortunately, I will not be returning to this location. For this property to be associated with Choice Hotels, I strongly believe someone from corporate should inspect whether this hotel still meets Choice brand standards.
I would appreciate acknowledgment of this complaint as well as consideration for a refund due to the poor and unsanitary conditions I experienced.
Thank you for your time and attention to this matter.
Sincerely,
Rebecca Harris-faust 

The hotel was disgusting. There were roaches in the bathtub and silverfish around the walls, the bed had weird stains all over it, the curtains were stained orange and brown, and it smelled awful in there. The elevator was so hot, the metal around the room was rusty, and the clean towels had hair and lint on them.

to not be acknowledge at the front desk, extremely unfriendly. ya don't like a job, get a new one, but I want friendly checking in or I'm turned off. hes the face of your hotel.