Hotel Svanen, Stays & BW Signature Collection

Hotels
7.9 (5317 reviews)
Nordmarksvej 8 , Billund , DK
+45 75 33 28 33

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean and spacious family rooms
Good value compared to nearby hotels
Cons:
Staff need more attention to detail
Some cleanliness issues reported

Categories

Cleanliness
7.04
Some reviews indicated issues with cleanliness, such as unclean floors and used bedding left outside rooms.
Service
8.01
Mixed reviews about staff performance, with a noted lack of attention but some friendly service.
Location
8.55
Conveniently located for visits to Legoland and other attractions, with positive mentions in multiple reviews.
Room Quality
8
Rooms were spacious, clean, and had necessary amenities, although a few mentioned dated bathrooms.
Amenities
8.03
Facilities were adequate, with some reviews praising the breakfast and common areas.
Value for Money
8.49
Appeared to be a solid value compared to Legoland hotels, especially when considering price and quality.
Food and Beverage
7.54
Breakfast received good feedback, but some criticisms were aimed at the restaurant selection and breakfast setup.
Overall Experience
7.51
Overall a generally positive experience despite a few issues, particularly with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:55

Property Description

Convenient Location near Legoland and Lalandia Billund Resort
Hotel Svanen Billund is ideally situated just 500 metres from Legoland and the Lalandia Billund Resort, making it the perfect choice for families looking to explore these popular attractions.

Modern Rooms and Gourmet Dining
Experience comfort and luxury in the modern rooms at Hotel Svanen, equipped with flat-screen TVs and stylish bathrooms. Indulge in gourmet cuisine at Restaurant No.8 and explore a variety of fine wines from the well-stocked cellar.

Family-Friendly Amenities and Services
Enjoy a range of amenities, including free WiFi, early breakfast options, and free public internet computers. Let your little ones have a blast at the children’s playroom while you unwind at the lounge bar or tree-covered terrace.

Ready to experience a perfect blend of convenience and luxury? Book your stay at Hotel Svanen Billund today and create unforgettable memories!

Important information:

Please note that there is an extra charge when you pay with a credit card.

Kindly be informed that the restaurant and the bar will be closed from the 24th to the 25th of December and from the 31st of December until the 2nd of January.
In addition, the reception will close at 15.00 on the 24th, 25th and 31st of December and the 1st of January . Please contact the reception if you arrive later.

As a staying guest, you are invited to Wine. A complimentary glass of wine, beer, or soft drink is offered in the lounge between 4:00 PM–5:00 PM

If you have a dog with you, please contact the hotel in advance before making a reservationBar is closed from 2026-12-26 until 2026-12-24
Bar is closed from 2027-01-02 until 2027-01-01
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BLL

Location

Guest Reviews

7.9
Based on 5317 reviews
Cleanliness: 7.04
Service: 8.01
Location: 8.55
Room Quality: 8
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 7.54
Overall Experience: 7.51
J
Jana Christine • family_with_children • no
6
Fremstod som forsømt vedlikehold både inn- og utvendig, samt slurvede renhold.
Pros:

Frokosten helt fint, ikke overgjennomsnittlig.

Cons:

Rommet ble "oppgradert" til et rom vi med vilje ikke hadde bestilt grunnet høyere etasje uten heis, og badekar istf dusj. I tillegg til dette var det flere tekniske problemer og dårlig renhold.

1) Badekaret skulle være "spa" / jacuzzi men var nokså gammel og flere deler var ødelagt. Blant annet fungerte ikke dusjhodet, dvs vannet rannt bare ut av vanlig kran og det var umulig å dusje. Temperaturregulering svingende. Lekkasje fra vannavløp og derfor veldig vått badegulv.

2) En av skapdørene var ødelagt og hang så på skrått at den klemte fingrer ved å åpne den.

3) Badet var dårlig rengjort - masse sprutflekker rundt vasken og på veggfliser, såpass at det var entydig at ingen klut hadde rørt hele området. Flere hår i og rundt badekar, støvede hjørner. Da vi etterlyste renhold ble vi først ikke tatt helt på alvor. Så var nytt renhold bare mulig dagen etter innsjekk. Når etterlyst renhold angivelig var utført, så det like skitent ut som før, så vi gjorde det til slutt selv.

4) Både badekar og skapet ble delvis reparert etter klage, men dette skjedde først dagen etter innsjekk, reparatør løste bare deler av problemet.

5) Parkeringsplassen meget dårlig avvennet - så store dype vanndammer på nesten alle p-plasser, at det uten gummistøvler var umulig å unngå skikkelig våte føtter.

Alt dette til en pris på 2600 Nok per natt - rett og slett meget dårlig holdning overfor kundene. Da vi klagde rett etter sjekk-inn var det andre gjester ved resepsjonen som hadde samme problem, så det virker ikke være tilfeldig enkelthendelse.

2026-10-31 • via Nuitee
Åsa • family_with_children • se
3
Inte värt priset samt inte alls ett 4-stjärnigt hotell.
Pros:

Ok säng.

Cons:

Kunde varit bättre städat samt bättre frukost. Hitade väldigt mycket damm bakom sängen. Illa för att 4-stjärnigt hotell att inte ha värdeskåp samt vattenglas på rummet. Inga skedar eller annat att röra ut pulverkaffet med utan vi fick fråga om det. Om vi ville ha städat rummet behövde man säga till dagen innan och då städade de under e.m dagen efter.

2026-10-30 • via Nuitee
G
Gheorghe • family_with_children • ro
9
2026-10-30 • via Nuitee
K
klys • family_with_children • gb
10
2026-10-29 • via Nuitee
S
Sorin • family_with_children • ro
8
2026-10-27 • via Nuitee
H
Hévizi • family_with_children • hu
8
2026-10-27 • via Nuitee
J
Jan • family_with_children • nl
8
Pros:

Het was lekker rustig en restaurant was vlakbij

Cons:

Het bed was nogal doorgelegen en is echt aan vervanging toe

2026-10-27 • via Nuitee
W
Weronika • couple • pl
10
Bardzo polecam ten hotel w Billund
Pros:

Bardzo wygodne łóżka, pyszne śniadanie, bardzo urozmaicone, duża łazienka w pokoju, telewizor, czajnik, wszystko co potrzebne. Miłe panie w recepcji

2026-10-26 • via Nuitee
E
ERYN • family_with_children • gb
8
2026-10-26 • via Nuitee
A
Albertine • family_with_children • nl
8
Geweldige locatie op loopafstand van LEGO land
Pros:

De locatie ten opzichte van Legoland, 10 minuten lopen , het ontbijt was erg lekker en we vonden het fijn dat we de kamer hadden in een soort motel achtige setting waarbij je je eigen ingang hebt vanuit buiten . Schoonmaak was niet automatisch iedere dag maar moest je even doorgeven dus dat vind ik dan geen enkel probleem

2026-10-25 • via Nuitee
S
Sreedhar Reddy • family_with_children • nl
8
Great stay for Legoland, Lalandia visit - convenient, comfortable, and good value
Pros:

Conveniently located, a short walk from both Legoland and the Legohouse, and reasonably priced for the area. Breakfast was included and the spread was good, plenty of options to start the day before heading to the park.

Cons:

The restaurant felt quite cramped and crowded, which made the breakfast experience less relaxed than it could have been. The waffle station was particularly disappointing - long queues, broken machines, and not the cleanest setup overall. Not sure why they went with a self-serve format when a staffed live station would have been far more efficient and hygienic.

2026-10-25 • via Nuitee
A
Amber • family_with_children • us
8
2026-10-25 • via Nuitee
A
Andrzej • family_with_children • pl
9
Pros:

Bardzo dobra wołowina w restauracji No 8

2026-10-25 • via Nuitee
A
Andrei • couple • lt
10
2026-10-25 • via Nuitee
A
Alexandra • solo_traveller • ch
8
Pros:

in Gehminuten zum Legoland
Eigenes kleines Zimmer in einem seperaten Häusschen
reichliche Frühstücksauswahl

Cons:

nichts

2026-10-24 • via Nuitee
T
Theresa • family_with_children • de
6
2026-10-23 • via Nuitee
P
Poul • family_with_children • gl
10
2026-10-23 • via Nuitee
D
Daniel • family_with_children • de
9
2026-10-22 • via Nuitee
M
michael • family_with_children • nl
10
Pros:

Vriendelijkheid van het personeel! Locatie t.o.v. Legoland, Legeohouse en Lalandia.

Cons:

.

2026-10-22 • via Nuitee
P
Pavel • family_with_children • cz
9
2026-10-22 • via Nuitee