Courtyard by Marriott Norfolk Downtown

Hotels
•
Courtyard by Marriott
8.2 (766 reviews)
520 Plume Street , Norfolk , us
+1 757-963-6000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good valet service
Cons:
Cleanliness
Food quality issues

Categories

Cleanliness
6.89
The hotel was described as dirty and not well maintained with issues like food under cushions and smelly carpets.
Service
10
Most reviews praised the staff, particularly valet Mark Jones and the front desk staff, for their excellent customer service.
Location
9.86
The hotel is conveniently located near areas of interest, which was positively noted by some guests.
Room Quality
7.9
Several reviews mentioned old furniture and maintenance issues, indicating a need for renovation.
Amenities
8.85
While some amenities were mentioned, issues with cleanliness and functioning facilities negatively impacted this score.
Value for Money
6.88
Guests questioned the overall value, especially concerning the advertised amenities versus actual offerings.
Food and Beverage
5.84
Negative feedback about the food quality and lack of options was highlighted, indicating dissatisfaction.
Overall Experience
9.39
Generally, despite service praises, many guests highlighted various issues that affected their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:19

Property Description

Indulge in Comfort and Convenience

Luxurious Rooms with Stunning Views
Experience breathtaking panoramic views of downtown Norfolk from the comfort of your room. Each room is equipped with modern amenities including a refrigerator, cable TV, and coffee maker for your convenience.

Relax and Unwind in Style
Take a dip in the indoor pool, unwind in the whirlpool, or stay active in the fitness centre. Enjoy a delicious meal at the on-site Bistro offering healthy options and Starbucks items. End your day with a cocktail during dinner service.

Explore and Shop Nearby
Conveniently located near Norfolk State University and attractions like the Chrysler Museum of Art and MacArthur Center Mall, Courtyard by Marriott Norfolk Downtown is the perfect choice for your stay in Norfolk.

Book your stay now and elevate your travel experience at Courtyard by Marriott Norfolk Downtown!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Guest Reviews

8.2
Based on 766 reviews
Cleanliness: 6.89
Service: 10
Location: 9.86
Room Quality: 7.9
Amenities: 8.85
Value for Money: 6.88
Food and Beverage: 5.84
Overall Experience: 9.39
L
Lamara • solo_traveller • us
9
2026-08-29 • via Nuitee
N
noel • couple • us
8
We'd likely stay here again when in Norfolk.
Pros:

Staff was very helpful and knowledgeable. The valet service was superb! Location, location, etc. in downtown. Access to public transportation, city attractions, especially, Glad you are able to help keep downtown alive!

Cons:

Everyone will be glad when the main elevator is in service. And all the ice machines. But still a great location, and served our purpose well. In the room, there was a tear in the carpeting, some wallpaper has come unglued, and there was a steady drip in the tub. Being somewhat older, I had a concern that the bathroom floor was quite slippery, wet or dry, unless wearing soft-soled shoes. But all that is fixable.

2026-08-29 • via Nuitee
M
Michael • couple • us
3
I paid far too much for what I received
Pros:

Location

Cons:

Elevator broke, issues with the lock, extremely low water pressure, old and stale

2026-08-27 • via Nuitee
G
Gaynell • couple • us
4
Nothing working, no elevator, no room service, ice machine broken, dusty, sheets on bed wrong side. Bistro employee was
2026-08-24 • via Nuitee
H
Hosea • family_with_children • us
1
Dear Courtyard Marriott Management, I am writing to express my disappointment with my recent stay at your hotel with my
Pros:

Because it was a Marriott you will expect more, but it wasn’t

Cons:

Because you would no if you that is the Marriott, you shouldn’t have any problems to a certain extent

2026-08-22 • via Nuitee
S
Samiya • solo_traveller • us
6
2026-08-18 • via Nuitee
W
Walker • family_with_children • us
8
2026-08-16 • via Nuitee
W
Waverly • couple • us
3
Not great
Pros:

The front desk staff was helpful to an extent.

Cons:

As soon as we pulled up to the property to check in, valet told us that the AC wasn't working and we need to rebook our hotel stay somewhere else. We asked if we could park and talk to the front desk and the valet man did not want to park our car if we weren't interested in staying. We told him we were interested in staying, but wanted more information. It continued like this for awhile until we gave up and left, found street parking, and walked back to the hotel to talk to the front desk. We decided to stay despite the broken AC and it wasn't that bad - totally understandable that things happen, that's not the problem. The problem was valet's response. The room/bathroom was also dirty and the carpet was wet throughout the bedroom area.

2026-08-13 • via Nuitee
G
George • couple • us
1
Gret staff… but hotel needs a lot of work..
Pros:

Staff was amazing…

Cons:

What I didn’t like was the elevator is broken door coming into the building was busted so anybody can come in the pool was down the bistro café was down my whole stay I was there. The lobby was very, very hot and in the rooms there was no vent system so when I took a shower the room got very hot and steamy very uncomfortable and the paint in the was was coming off to…

2026-08-12 • via Nuitee
M
Michael • couple • us
1
2026-08-12 • via Nuitee
S
Shaw • family_with_children • us
5
Won’t stay again due to valet staff
Cons:

Valet staff was very rude and pushy

2026-08-11 • via Nuitee
K
Keith • solo_traveller • us
2
Cons:

Room was not ready at check in. Valet lost the keys to my car

2026-08-11 • via Nuitee
J
Jenise • couple • us
9
2026-08-11 • via Nuitee
M
Matthew • couple • us
2
I did not stay.
Cons:

My room wasn't ready when I arrived and was never contacted when the room was indeed ready. We ended up simply driving back home instead of hunting for alternative lodging.

2026-08-10 • via Nuitee
P
Pamela • couple • us
2
We were exhausted and just wanted to eat and sleep. The room smelled and the kitchen closed early. We thought staying do
Pros:

The staff was nice and polite

Cons:

The room smelled like moldy water.

2026-08-10 • via Nuitee
T
Trisha Moore • solo_traveller • us
8
2026-08-05 • via Nuitee
J
Jenita • couple • us
1
Cons:

I’m giving this review because we booked a room, it wasn’t ready. Fine. When we came back that night, we were told “just because you have a reservation, it doesn’t mean there’s an available room! How can you take my money then not have a room. So at 1:30am, we were told we could either wait for a room to be cleaned or get a refund. We asked for a refund and then had to sleep on the floor at our families house. I have never experienced anything like this before. Very unprofessional!

2026-08-03 • via Nuitee
D
Discover338640 • Family
10
Valet Service
Pros:

⭐⭐⭐⭐⭐

Great customer service! The valet service was professional, friendly, and efficient. They handled my vehicle with care, and the entire process was smooth from start to finish. I truly appreciated their promptness and positive attitude. I would definitely use their valet service again and highly recommend it to others.

Alex helped us.

2026-07-25 • via Tripadvisor
M
Maya • solo_traveller • us
4
Pros:

Great location

Cons:

Shower was not hot. Water in sink was hotter then shower. Staff was not avaliable when it was time to check out

2026-07-24 • via Nuitee
H
hinton-copeland • extended_group • us
10
Pros:

Clean and polite staff

Cons:

N/A

2026-07-23 • via Nuitee