Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG

Hotels
•
Holiday Inn Express
8 (393 reviews)
358 River Ridge Drive Northwest , Grand Rapids , us
+1 616-647-4100

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Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Clean and comfortable rooms
Family-friendly amenities
Cons:
Noisy environments
Inconsistent cleanliness
Food options not meeting expectations

Categories

Cleanliness
7
Mixed reviews on cleanliness; some rooms were clean, while others had issues such as crumbs and unpleasant odors.
Service
8.5
Several positive mentions of service, though there was a notable complaint about front desk handling.
Location
9
Consistently praised for its good location and easy access.
Room Quality
7.5
Mixed quality; reports of noise disturbances, yet some rooms were well maintained.
Amenities
8.5
Amenities like the pool were enjoyed by families; positive feedback on breakfast.
Value for Money
8
Generally viewed as a reasonable value, although some were expecting more for their investment.
Food and Beverage
7.5
Food offerings were appreciated, but some were disappointed by the lack of certain items like biscuits.
Overall Experience
8
General satisfaction with a few notable complaints regarding specific experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:12

Property Description

Indulge in Sports and Entertainment
Located just a short drive from Fifth Third Ballpark, home to the West Michigan Whitecaps, our hotel is the perfect choice for sports enthusiasts. Enjoy the convenience of catching a game or exploring the nearby Van Andel Arena for entertainment.

Relax and Unwind
Take a dip in our inviting indoor pool or kick back in one of our spacious rooms featuring complimentary Wi-Fi. Each room is thoughtfully furnished with wood furniture, ensuring a comfortable stay. Need to catch up on work? Utilize the work desk in your room.

Convenience at Your Fingertips
Stay on top of your fitness routine at our on-site gym, or take care of business at our business center. For added convenience, we offer laundry facilities so you can pack light for your trip to attractions like Frederik Meijer Gardens, just a short drive away.

Book now for an unforgettable stay at the Holiday Inn Express Hotel & Suites Grand Rapids-North.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that an incidental fee will be charged at check-in and is refundable unless the room is damaged. Contact the hotel for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 393 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 8.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
J
Jonah • solo_traveller • us
3
2026-08-27 • via Nuitee
A
Ann • family_with_children • us
9
The location was good for us and the rooms were pleasant
Pros:

breakfast was good -- staff was very nice and helpful

Cons:

Desk staff at check in was bored/rude/out of sorts/grumpy

2026-08-25 • via Nuitee
T
Thomas • couple • us
10
Very pleasant beautiful location
Pros:

Everything

2026-08-23 • via Nuitee
D
David • couple • us
10
2026-08-20 • via Nuitee
R
Rita • couple • us
9
We would stay here again depending on the price.
Pros:

Comfortable bed. Close to my family. It's in an area near other hotels, not too close to the highway. We used the pool.

Cons:

The toilet was broken, and we were moved to another room, but it was not too inconvenient. Noisy people about 2 am.

2026-08-18 • via Nuitee
K
Karen • couple • us
7
Pleasant hotel
Pros:

Good location. Front counter attendant was friendly and helpful. Pool and jacuzzi were nice.

Cons:

The breakfast could have been very nice since there was a good selection. Unfortunately most items were not in supply. Everything kept running out of stock and lines were forming. If you didn't want to stand in line it may run out before you made it back

2026-08-15 • via Nuitee
M
Morrison • solo_traveller • us
9
2026-08-13 • via Nuitee
D
Destiny • family_with_children • us
6
It was good great food but not the best service
Pros:

The pool

Cons:

They said I could check in early but had to wait two hours for my room past the check in time

2026-08-10 • via Nuitee
T
Tara • extended_group • us
8
2026-08-05 • via Nuitee
H
Henry Husemann • family_with_children • us
8
2026-07-23 • via Nuitee
A
Ashley • couple • us
10
2026-07-22 • via Nuitee
S
Stephen • solo_traveller • us
10
Pros:

Everything was very clean, nice pool, rooms etc. - One of the better hotels we stayed in. Definitely would stay again if ever in the area again.

Cons:

Only thing I would change would be shower head was ok for me but a female with longer/thicker hair would definitely have a hard time with the weak, not powerful shower head, it can be adjusted for a more powerful massage type of setting but it then limits the water to just a few jets. I was also not happy with pre paying for my 3 night stay, upon check in the front desk clerk wanted me to pay another $50.00 fee for security deposit, which I had no knowledge of the charge, should include it in the price of the reservation, or state the fee will need to be paid in visible site instead of small writing at bottom of page.

2026-07-20 • via Nuitee
A
Adriana • family_with_children • us
9
La estancia muy buena solo no pasaron a limpiar la habitación
Pros:

Muy buen lugar

Cons:

Que no limpiaron la habitación

2026-07-20 • via Nuitee
J
Jan • solo_traveller • ca
10
Pros:

Clean, good breakfast

2026-07-14 • via Nuitee
C
ChrisDives • Family • Dayton, Ohio
4
The complementary breakfast may or may not be available
Pros:

Decent hotel but their breakfast is broken. Stayed three nights and each morning several of the food items were actually empty pans. It is apparent (from conversations with the lady working that area) that they do not order or stack to occupancy numbers. Statements like "these are the last 8 biscuits, or that's all the potatoes we have or there is no more bacon made it clear that "it's broken".

2026-07-12 • via Tripadvisor
D
David • family_with_children • us
10
I’m really impressed and would like to come next time great place to stay for sometime.
Pros:

Very clean looking and the location is near the highway also to the shopping center and restaurants, very nice located.

Cons:

Nothing

2026-07-06 • via Nuitee
M
Maser • solo_traveller • us
10
GR Stay
Pros:

Excellent, staff Excellent, lighting in the room is poor.

Cons:

Inadequate room lighting

2026-07-03 • via Nuitee
K
Kyle • solo_traveller • us
7
2026-06-28 • via Nuitee
R
Randi • solo_traveller • us
9
2026-06-23 • via Nuitee
O
Obney • family_with_children • us
10
It was a great stay.
Pros:

Everything was wonderful

Cons:

Nothing

2026-06-19 • via Nuitee