ACME Hotel Chicago, Outset Collection by Hilton

Hotels
8.2 (1926 reviews)
15 East Ohio Street , Chicago , US
+1 312-894-0800

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms (many mentions)
Excellent location
Friendly/helpful staff (notably Michael)
Comfortable beds mentioned by several guests
Good coffee / on-site bakery
Unique, fun hotel atmosphere
Cons:
Small/cramped rooms reported
Noisy or difficult-to-control air conditioning
Occasional maintenance issues (TV, shower pressure)
Value concerns / at least one guest felt overpriced
Missing items (packages, flavored creamer) and limited parking

Categories

Cleanliness
8.8
Multiple guests repeatedly describe rooms as clean and well maintained, though one report mentioned a table left from previous guests.
Service
9.4
Staff praised repeatedly (e.g., Michael at the front desk), described as helpful, friendly and responsive; strong positive service sentiment overall.
Location
9.1
Consistently described as very good or perfect for activities and events; one guest specifically valued it for a wedding.
Room Quality
6.5
Mixed feedback: some rooms noted as decent size and comfortable, while multiple guests reported small cramped rooms, lumpy beds, noisy AC, weak shower pressure and other comfort issues.
Amenities
7.8
On-site bakery/cafeteria and complimentary coffee are positives; however issues like noisy AC, TV problems and lack of free parking/creamer were reported.
Value for Money
7
Mixed perceptions: some callers explicitly state good cost-benefit, while at least one guest felt significantly overcharged for a small, subpar room.
Food and Beverage
8.5
Coffee receives frequent praise and breakfast options are available (bakery); some guests found breakfast merely 'okay' and noted missing creamer options.
Overall Experience
8.5
Generally positive overall with multiple recommendations and comments about a unique, fun atmosphere, though a subset of guests had notably negative room-specific experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Upscale Amenities and Technology
Experience luxury at Acme Hotel Company Chicago with rooms featuring 46-inch LED Smart TVs, tablet connections, and ergonomic work desks. Enjoy the convenience of minibars, snack trays, and cutting-edge visual and audio technology in every room.

Gourmet Dining and Lounge
Indulge in crafted cocktails and small bites at The Berkshire Room cocktail lounge on-site. Treat yourself to locally sourced pastries, gourmet sandwiches, and grab-and-go desserts from West Town Bakery. Wake up to complimentary custom-brewed coffee room-delivery services each morning.

Fitness and Business Facilities
Stay active at the fitness centre or take advantage of the business centre and meeting space. Enjoy free smart watch rental services during your stay. With attractions like Navy Pier and Millennium Park just a mile away, Acme Hotel Company Chicago is the perfect blend of luxury and convenience.

Important information:

You must show a valid photo ID and the credit card used to make the reservation upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

For bookings of 5 or more, different policies and additional supplements may apply.

Please note the credit card used to complete any reservation with a refundable cancellation policy will be authorized USD 1 anytime after the booking.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 1926 reviews
Cleanliness: 8.8
Service: 9.4
Location: 9.1
Room Quality: 6.5
Amenities: 7.8
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8.5
R
Roger • family_with_children • us
9
Pros:

nice large room, clean. Very good location

Cons:

Nothing

2026-10-30 • via Nuitee
S
Sanjay • solo_traveller • us
9
Excellent- would recommend to others
Pros:

Nice Room , decor, clean and well located

2026-10-29 • via Nuitee
D
Doug Crapo • couple • ca
9
Pros:

Funny vibe and very comfortable

2026-10-28 • via Nuitee
B
Basso • couple • us
9
2026-10-24 • via Nuitee
A
AnnMarie • family_with_children • ie
6
2026-10-24 • via Nuitee
C
Camilo • solo_traveller • br
9
Ótimo custo benefício e localização
Pros:

Hotel novo, instalações modernas e bonitas e quarto bem estruturado. O cafe dado como cortesia é otimo, e ha uma cafeteria no terreo com varias opções caso seja necessário.

Cons:

O ar condicionado é um pouco complicado para regular a temperatura, em alguns momentos começa a mandar ar quente, e tem um pouco de ruído. Não consegui desligá-lo.

2026-10-22 • via Nuitee
L
Lucas Zepf • couple • br
8
Pros:

Localização muito boa

Cons:

Quarto pequeno com pouca vista e nao recebi todos os pacotes que tinha comprado pela internet, gerando um prejuizo enorme.

2026-10-20 • via Nuitee
J
Jessica • couple • us
10
2026-10-16 • via Nuitee
A
Acosta • family_with_children • us
8
2026-10-15 • via Nuitee
G
Gaia • extended_group • it
9
2026-10-15 • via Nuitee
M
MICHELS • extended_group • br
10
Simple and great
Pros:

It was comfortable and clean.
The coffee they serve is great and the people are helpful

Cons:

I liked everything

2026-10-14 • via Nuitee
L
Leandro • solo_traveller • br
9
2026-10-14 • via Nuitee
L
List • couple • us
10
I was comfortable but free parking would have been better!
Pros:

Location

Cons:

Not sure..

2026-10-07 • via Nuitee
S
Scott • extended_group • au
8
2026-09-19 • via Nuitee
T
Twanna Chantelle • solo_traveller • us
8
Pros:

Everything my husband and I wanted to do was in walking distance.

Cons:

No flavored coffee creamer.

2026-09-15 • via Nuitee
N
Nicole • family_with_children • us
9
2026-09-12 • via Nuitee
L
Lisa • solo_traveller • us
5
Pros:

The bed was comfortable & the staff was friendly.

Cons:

The TV didn’t work. I asked someone to help on the 1st night, but there was no volume & it wouldn’t turn off unless I used the sleep timer. Also, the air conditioner was VERY loud EVERY time it turned on, so every night was a restless night.

2026-09-11 • via Nuitee
L
Lindsay • extended_group • us
8
Modern, fun, and clean hotel.
Pros:

Only had breakfast at the bakery in the hotel. It was okay. Coffee was good.

Cons:

Pillows were too soft. Mattresses were okay. Could have been softer.

2026-08-31 • via Nuitee
H
haifa • couple • sa
5
2026-08-29 • via Nuitee
R
Rhodel • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-08-28 • via Nuitee