voco Ciudad Juarez by IHG

Hotels
•
Voco
7.1 (771 reviews)
Blvd. Teófilo Borunda 6941 , Ciudad Juárez , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Outdoor pool was amazing
Staff was phenomenal
Food was delicious
Convenient location near the airport
Cons:
Dirty rooms
Poor maintenance
Air conditioning issues

Categories

Cleanliness
6.49
Multiple mentions of dirty rooms and inadequate cleaning.
Service
8.46
Generally positive feedback, though some issues with responsiveness.
Location
8.5
Conveniently located near the airport.
Room Quality
6.45
Reports of outdated rooms and insufficient maintenance.
Amenities
7.48
Good amenities like outdoor pool noted, but issues with AC and maintenance.
Value for Money
7.44
Some reviews suggest it feels overpriced given the quality.
Food and Beverage
8.49
Food described as good but slightly pricey.
Overall Experience
7.46
Mixed experiences with positivity but significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:18

Property Description

Luxurious Amenities and Convenient Location
Experience the epitome of comfort and style at Real Inn Ciudad Juarez by the USA Consulate. Indulge in the outdoor pool, fully-equipped gym, and elegantly designed air-conditioned rooms.

Culinary Delights
Satisfy your cravings at Azulejos, the hotel's buffet restaurant offering a delectable fusion of Mexican and international cuisines. Unwind at the bar with a refreshing drink or a quick snack.

Effortless Travel Experience
Enjoy a seamless stay with a complimentary shuttle service to the American Consulate. With the airport just 10 minutes away and major attractions within easy reach, convenience is at your fingertips.

Book now and elevate your travel experience at Real Inn Ciudad Juarez by the USA Consulate.

Important information:

Complimentary transportation within a 3.1 mile radius, upon request at check-in
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CJS

Location

Guest Reviews

7.1
Based on 771 reviews
Cleanliness: 6.49
Service: 8.46
Location: 8.5
Room Quality: 6.45
Amenities: 7.48
Value for Money: 7.44
Food and Beverage: 8.49
Overall Experience: 7.46
M
Manuel • couple • mx
7
No sirve la alberca
2025-10-25 • via Nuitee
Y
Yamil • solo_traveller • mx
10
2025-10-24 • via Nuitee
Y
Yamil • extended_group • mx
10
2025-10-24 • via Nuitee
J
JESSICA • family_with_children • mx
3
Pros:

Ubicación accesible

Cons:

No había agua caliente, el.aire no funcionaba aunque de las dos cosas se les.comento.
Muy muy mal mantenimiento a las instalaciones y muy mala limpieza, personal.poco amable. Toallas viejas, deshiladas y percudidas.

2025-10-20 • via Nuitee
C
Christopher • couple • us
8
2025-10-18 • via Nuitee
L
lauro • couple • mx
10
2025-10-16 • via Nuitee
J
Jose • solo_traveller • us
2
The hotel is very old and run down. Not worth the price
Pros:

Nothing

Cons:

For the price the place is definitely not worth it. Old hotel with an expensive price

2025-10-15 • via Nuitee
S
Salgado • family_with_children • us
3
No me volverá a hospedar en el hotel Real Inn
Pros:

El personal muy amable

Cons:

Las sábanas y las toallas están sucias
Y las que te dan a cambio están igual

2025-10-14 • via Nuitee
J
Jaime Hernández Garay • couple • mx
10
2025-10-13 • via Nuitee
R
Ricardo • couple • mx
1
El Horrible viejo y descuidado Real inn
Pros:

Nada due muy mala experiencia mi reserva

Cons:

Problemas con el clima de la habitacion y no tener personal capacitado para atender un problema así y el solo tener excusas que no se puede reembolsar nada por el echo de que se hizo la reservacion atravez de una aplicación debe de existir más garantías para el huésped pero sobre todo debe de poner más atención las autoridades correspondientes en este tipo de situaciones con este tipo de empresas

2025-10-12 • via Nuitee
L
Lopez • extended_group • mx
4
Decepcionante, no volvería a ese hotel.
Pros:

Creo únicamente el personal

Cons:

Desayuno incluido en la reservación, solo fruta, jugo y café. En otros hoteles ofrecen huevo, chilaquiles, frijoles, pan.
Puertas baños muy sucias, toallas viejas, en pagina se comenta que ofrecen transporte gratuito al consulado y nunca hubo transporte disponible.

2025-10-11 • via Nuitee
F
Francisco Armando • family_with_children • us
10
2025-10-11 • via Nuitee
J
Jessica
8
Pros:

Fine

2025-10-09 • via Nuitee
F
Fernando Daniel
10
Seguro, cercano a todo.
Pros:

Limpio, pero le hace falta mantenimiento o renovada hay algunas cosas que ya se ven muy usadas por no decir viejas.

2025-10-07 • via Nuitee
M
Michael • partner
10
Pros:

Armando at the front desk is the best! Friendly and very professional, the others should learn from this man! They don't look very happy to be there.

2025-10-06 • via Nuitee
M
Martin • couple • us
1
2025-10-04 • via Nuitee
J
jorge luis • family
10
Pros:

Es bueno

2025-10-03 • via Nuitee
T
Tania • couple • us
1
Pros:

parking

Cons:

the room was dirty the blankets had stained o then the bathroom had hair on the shower wall not enough water pressure for the shower and to flush the toilet

2025-10-02 • via Nuitee
M
Mauricio • extended_group • mx
9
Excelente
Pros:

Todo el seervicio

Cons:

Todo bien

2025-09-30 • via Nuitee
K
Karen
6
Pros:

Beds to small and shower water pressure super low

2025-09-30 • via Nuitee