Hotel Sercotel Alcalá 611

Hotels
8.8 (108 reviews)
Calle Alcala, 611, Madrid, Madrid, 28022 , Madrid , ES
34-91-7434130

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Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Outdoor pool - seasonal
Elevator
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Helpful staff
Clean rooms
Nice pool area
Cons:
Ants in the bathroom
Wet stains on beds
Unpleasant location for some guests

Categories

Cleanliness
8.01
There were ants in the bathroom and huge wet stains on the beds.
Service
9.48
The staff was helpful, and they changed rooms for the guests when required.
Location
8.52
Some guests found the location too 'city like' for their taste.
Room Quality
7.97
Specific mention of moving rooms due to issues with the previous accommodation.
Amenities
9.5
Nice pool area available for guests.
Value for Money
8.96
The experience justifies the costs.
Food and Beverage
9.01
Standard quality for this hotel tier.
Overall Experience
8.98
The overall experience was satisfactory despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:58

Property Description

Outdoor Pool, Terrace, and Garden: Relax and rejuvenate by the seasonal outdoor pool while enjoying the beautiful views from the terrace and garden.

Dining and Drinking Options: Indulge in delicious meals at the on-site restaurant or order room service for a cozy night in. Sip on refreshing drinks at the bar/lounge or poolside bar to unwind.

Convenient Amenities: Benefit from complimentary Wi-Fi, concierge services, and a business center. With features like a buffet breakfast, self parking, and dry cleaning services, your stay will be hassle-free.

Book your stay at Hotel Sercotel Alcalá 611 for a luxurious experience in Madrid, where comfort and convenience meet elegance.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from July to September.
  • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in kg is 10

See all policies

Location

Guest Reviews

8.8
Based on 108 reviews
Cleanliness: 8.01
Service: 9.48
Location: 8.52
Room Quality: 7.97
Amenities: 9.5
Value for Money: 8.96
Food and Beverage: 9.01
Overall Experience: 8.98
B
Basmat • family_with_children • es
9
2026-05-30 • via Nuitee
S
Susanne • couple • se
5
2026-05-30 • via Nuitee
F
Florentino • solo_traveller • es
9
2026-05-28 • via Nuitee
R
Ramón • solo_traveller • es
10
2026-05-28 • via Nuitee
J
Javier • solo_traveller • es
9
2026-05-27 • via Nuitee
N
Neil • extended_group • gb
5
It was ok
Pros:

Location, parking

Cons:

Pool not open during heatwave.
Bar closed early in the evenings.
Expensive Breakfast.
Not all staff seemed happy especially those at reception.

2026-05-27 • via Nuitee
G
García Bayonas • family_with_children • es
7
2026-05-27 • via Nuitee
A
aura • solo_traveller • ro
9
Pros:

Aproape de metrou, curat, personal amabil.
Ușor de ajuns de la aeroport.
Camera disponibila imediat ce am ajuns, un pic mai repede de ora anunțată.

Cons:

Cam departe de centru.

2026-05-27 • via Nuitee
A
AH 77 • solo_traveller • fr
8
Pros:

Personnel aimable et discret. Lits confortables. Petit déjeuner copieux et varié. Bus pour l'aéroport tout prêt. Produits de toilette très bien. Double vitrage efficace pour une rue aussi passante. Belles parties communes (réception).

Cons:

Bien que confortable notre chambre ne correspondait pas à un 4 étoiles. Trop de marques d'usure. Mais peut-être parce que c'était une chambre de la catégorie la moins chère. Pas de bouilloire dans la chambre.

2026-05-26 • via Nuitee
T
Tatiana • solo_traveller • es
10
Estancia en Sercotel Alcalá 611
Pros:

El tamaño de la habitación, la comodidad de las camas y el desayuno buffet

Cons:

Me gustó todo

2026-05-26 • via Nuitee
V
Victor • couple • es
10
Pros:

Cercanía con la estación de metro

2026-05-26 • via Nuitee
K
Kim • solo_traveller • us
6
Pros:

Location

Cons:

Building is old

2026-05-26 • via Nuitee
M
Martin Keenan • solo_traveller • gb
8
Pros:

Near airport and friendly staff

Cons:

No coffee or tea in the room

2026-05-25 • via Nuitee
A
Alex • solo_traveller • es
7
2026-05-25 • via Nuitee
G
Gustavo • solo_traveller • es
9
2026-05-25 • via Nuitee
A
ANTOLIN • couple • es
8
Estancia confortable
Pros:

La cama muy cómoda, la limpieza de la habitación y las instalaciones.

Cons:

Eché en falta agua mineral de cortesía a la llegada.

2026-05-25 • via Nuitee
S
SERGIO • extended_group • es
6
2026-05-25 • via Nuitee
J
JUAN PEDRO ESQUÉS GONZÁL • solo_traveller • es
9
2026-05-25 • via Nuitee
C
celia • extended_group • es
10
2026-05-25 • via Nuitee
M
MARTA • couple • es
7
2026-05-25 • via Nuitee