Hotel Sercotel Alcalá 611

Hotels
8.8 (108 reviews)
Calle Alcala, 611, Madrid, Madrid, 28022 , Madrid , ES
+34 917 43 41 30

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Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Outdoor pool - seasonal
Elevator
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Helpful staff
Clean rooms
Nice pool area
Cons:
Ants in the bathroom
Wet stains on beds
Unpleasant location for some guests

Categories

Cleanliness
8.01
There were ants in the bathroom and huge wet stains on the beds.
Service
9.48
The staff was helpful, and they changed rooms for the guests when required.
Location
8.52
Some guests found the location too 'city like' for their taste.
Room Quality
7.97
Specific mention of moving rooms due to issues with the previous accommodation.
Amenities
9.5
Nice pool area available for guests.
Value for Money
8.96
The experience justifies the costs.
Food and Beverage
9.01
Standard quality for this hotel tier.
Overall Experience
8.98
The overall experience was satisfactory despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:58

Property Description

Outdoor Pool, Terrace, and Garden: Relax and rejuvenate by the seasonal outdoor pool while enjoying the beautiful views from the terrace and garden.

Dining and Drinking Options: Indulge in delicious meals at the on-site restaurant or order room service for a cozy night in. Sip on refreshing drinks at the bar/lounge or poolside bar to unwind.

Convenient Amenities: Benefit from complimentary Wi-Fi, concierge services, and a business center. With features like a buffet breakfast, self parking, and dry cleaning services, your stay will be hassle-free.

Book your stay at Hotel Sercotel Alcalá 611 for a luxurious experience in Madrid, where comfort and convenience meet elegance.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from July to September.
  • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in kg is 10

See all policies

Location

Guest Reviews

8.8
Based on 108 reviews
Cleanliness: 8.01
Service: 9.48
Location: 8.52
Room Quality: 7.97
Amenities: 9.5
Value for Money: 8.96
Food and Beverage: 9.01
Overall Experience: 8.98
C
cringen1 • solo_traveller • no
7
2026-07-25 • via Nuitee
A
ainhoa • solo_traveller • es
6
2026-07-25 • via Nuitee
H
Hugo • couple • pt
10
2026-07-24 • via Nuitee
A
Agata • solo_traveller • pl
5
Pros:

Good localization close to the airport and bus stop, nice staff. OK for one night.

Cons:

Very dark, old and creepy. The towels and sheets had a strong vinegar smell. The bed was really old, loud and not very comfortable. No kettle in the room + not possible to make yourself some tea or coffee in the lobby.

2026-07-24 • via Nuitee
M
Maria Isabel • solo_traveller • es
9
Pros:

Todo bien
La piscina estupenda
Limpio
Personal agradable

2026-07-24 • via Nuitee
A
Aitor • couple • es
8
2026-07-24 • via Nuitee
O
Olivia • solo_traveller • us
10
2026-07-23 • via Nuitee
S
Sara • extended_group • es
8
2026-07-23 • via Nuitee
A
Antonia Fimia Alba • solo_traveller • es
3
Pros:

No reúne las condiciones en habitación para personas con movilidad reducida.
La piscina no es adaptada para el baño de personas con movilidad reducida.

Cons:

La habitación no reunía las condiciones para personas con movilidad reducida

2026-07-22 • via Nuitee
G
Gonçalves Moreno • solo_traveller • pt
10
Estadia formidável
Pros:

Localização óptima, para o aeroporto e para o centro da cidade.
Espaço exterior com piscina e bar muito acolhedores.
A cama é excelente.

Cons:

Pequeno almoço um pouco caro.

2026-07-22 • via Nuitee
Úrsula • couple • es
8
2026-07-22 • via Nuitee
R
Roseane Rodrígues • solo_traveller • es
10
2026-07-22 • via Nuitee
E
Emmanuel • family_with_children • co
10
Todo perfecto.
Pros:

Tuve una estancia genial, cómoda y sin ningún contratiempo. Pude disfrutar de los espacios sociales a gusto y todos fueron siempre muy amables.

2026-07-21 • via Nuitee
S
Sana • couple • it
9
I had a pleasurable experience while staying here.
Pros:

Very comfortable and great value for money.

Cons:

All great nothing to dislike.

2026-07-21 • via Nuitee
E
ERICKA • family_with_children • mx
7
Pros:

Me gustó la ubicación, a solo 5 minutos del aeropuerto. A destacar el trato de la chica del restaurante que está en el área de la piscina fue súper amable y atenta. La alberca bastante agradable.

Cons:

El desayuno. Es el peor que he comido. Los huevos revueltos estaban asquerosos, demasiado húmedos, tanto que parecían crudos, poca variedad

2026-07-21 • via Nuitee
N
Nahema • couple • gb
10
2026-07-21 • via Nuitee
M
Maria Paz • couple • cl
10
Piscina / ubicacion, cerca del metro y aeropuerto
Pros:

La piscina rica , limpia y grande
La pool bar ,la atención de Elena y Victoria muy amables , fue lo mejor de nuestra estadía en el hotel
Vista a la piscina buena elección
Muy aseo en la habitacion

Cons:

Los recepcionista que nos recibieron en la noche , nada de amables , falta más atención de la recepción más preocupados ,son distantes
Ubicación alejado del centro pero a
pasos del metro

2026-07-21 • via Nuitee
G
Gloria • couple • es
8
2026-07-20 • via Nuitee
G
Gianluca • solo_traveller • it
9
Buona posizione e piscina
Pros:

Piscina, camera grande, letti comodi.

Cons:

L'acqua servita a colazione é quella del rubinetto, piccolo dettaglio che può cambiare il soggiorno di chi viaggia molto. Manca acqua nel frigo delle camere, c'è solo birra.

2026-07-20 • via Nuitee
C
Christian • couple • es
10
Perfecto , cómodo y buena piscina para disfrutar en verano
Pros:

La ubicación, el área de la piscina y la buena atención del personal de recepción ! Recomendado 100% , todas nuestras visitas a Madrid siempre nos hospedamos aquí !

2026-07-18 • via Nuitee