Hotel Sercotel Alcalá 611

Hotels
8.8 (108 reviews)
Calle Alcala, 611, Madrid, Madrid, 28022 , Madrid , ES
34-91-7434130

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Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Outdoor pool - seasonal
Elevator
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Helpful staff
Clean rooms
Nice pool area
Cons:
Ants in the bathroom
Wet stains on beds
Unpleasant location for some guests

Categories

Cleanliness
8.01
There were ants in the bathroom and huge wet stains on the beds.
Service
9.48
The staff was helpful, and they changed rooms for the guests when required.
Location
8.52
Some guests found the location too 'city like' for their taste.
Room Quality
7.97
Specific mention of moving rooms due to issues with the previous accommodation.
Amenities
9.5
Nice pool area available for guests.
Value for Money
8.96
The experience justifies the costs.
Food and Beverage
9.01
Standard quality for this hotel tier.
Overall Experience
8.98
The overall experience was satisfactory despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:58

Property Description

Outdoor Pool, Terrace, and Garden: Relax and rejuvenate by the seasonal outdoor pool while enjoying the beautiful views from the terrace and garden.

Dining and Drinking Options: Indulge in delicious meals at the on-site restaurant or order room service for a cozy night in. Sip on refreshing drinks at the bar/lounge or poolside bar to unwind.

Convenient Amenities: Benefit from complimentary Wi-Fi, concierge services, and a business center. With features like a buffet breakfast, self parking, and dry cleaning services, your stay will be hassle-free.

Book your stay at Hotel Sercotel Alcalá 611 for a luxurious experience in Madrid, where comfort and convenience meet elegance.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from July to September.
  • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in kg is 10

See all policies

Location

Guest Reviews

8.8
Based on 108 reviews
Cleanliness: 8.01
Service: 9.48
Location: 8.52
Room Quality: 7.97
Amenities: 9.5
Value for Money: 8.96
Food and Beverage: 9.01
Overall Experience: 8.98
A
Alice • couple • it
8
Pros:

Comodissimo per raggiungere l’aeroporto

2026-06-20 • via Nuitee
P
Palacio Vega • solo_traveller • es
10
Pros:

Es un lugar excelente
Bien ubicado
Excelente el trato
Muy agradecida a todo el personal

2026-06-20 • via Nuitee
R
Rui • solo_traveller • pt
10
2026-06-20 • via Nuitee
B
BLANCA • family_with_children • es
7
2026-06-20 • via Nuitee
N
Natalia • couple • es
8
2026-06-20 • via Nuitee
L
Luis Alberto • solo_traveller • es
9
Buen hotel
Pros:

Comodidad y limpieza adecuada. Para ir al Wanda perfecto. Bares cerca buenos

Cons:

Lejos del centro

2026-06-20 • via Nuitee
E
Eric • couple • es
10
2026-06-20 • via Nuitee
F
fernandez • solo_traveller • es
7
2026-06-20 • via Nuitee
J
JOSE LUIS • solo_traveller • es
8
2026-06-19 • via Nuitee
G
Gema • family_with_children • es
10
2026-06-19 • via Nuitee
N
Nadia • couple • ch
8
2026-06-18 • via Nuitee
A
Ana • solo_traveller • es
9
Excelente relacion calidad precio en madrid
Pros:

La habitacion muy confortable y silenciosa. El personal de recepcion, una chica encantadora

Cons:

Que para ir al ifema estaba complicado en metro aun estando cerca

2026-06-18 • via Nuitee
Y
Yolandamm7 • solo_traveller • es
10
Pros:

El personal maravilloso

2026-06-18 • via Nuitee
E
Eva • couple • es
7
Pros:

El personal maravilloso y la piscina genial

Cons:

El colchón. Muy blando

2026-06-17 • via Nuitee
T
Tatyana 4.0 • solo_traveller • es
8
Todo bien menos el precio en mi caso
Pros:

Limpio, abitación sin olores raros camas muy cómodas, insonorizacion bien pero no del todo,se escuchaba bastante gente andando y ablando por el pasillo pero en general es agradable tiene piscina y la terraza muy bien hecha que para días muy calurosos en Madrid es un plus.

Cons:

No se quen se aprovecho de la demanda muy alta pagué por abitación estándar 250€ la noche..lo elegí solo por qué estaba muy serca del estadio donde era el concierto de bad Bunny.....el desayuno estándar bastante normalito para 4 estrellas...

2026-06-17 • via Nuitee
Y
Yaiza • family_with_children • es
10
2026-06-16 • via Nuitee
E
Eva • couple • es
10
Fantástico para ir de concierto
Pros:

La cercanía al Wanda y la limpieza

Cons:

Nada

2026-06-16 • via Nuitee
M
Maria • couple • es
8
Pros:

La ubicación ,la limpieza

Cons:

Nada

2026-06-16 • via Nuitee
N
Natalia • solo_traveller • es
10
Pros:

La habitación súper limpia, muy buen trato del personal y las instalaciones de 10

Cons:

Nada

2026-06-16 • via Nuitee
T
Teresa Victoria • couple • es
10
2026-06-16 • via Nuitee