Cottons Hotel and Spa

Hotels
8 (2648 reviews)
Manchester Road , Knutsford , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good spa facilities
Cons:
Cleanliness issues
Subpar food quality

Categories

Cleanliness
5.89
Multiple mentions of dirty rooms and filthy areas impacted the experience.
Service
9.86
Staff were consistently described as friendly, professional, and responsive to issues.
Location
8.9
Convenient location near Knutsford for guests needing access, though not mentioned in detail.
Room Quality
6.85
Issues with cold rooms and unclean conditions influenced the score.
Amenities
8.88
Spa facilities and general amenities were praised despite some negative experiences.
Value for Money
7.84
Some reviews pointed out poor food quality and pricing.
Food and Beverage
6.89
Multiple reviews criticized the food quality and service during meals.
Overall Experience
8.86
Mixed feedback but overall the experience was satisfactory for many guests, despite several drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:40

Property Description

Luxurious 4-Star Hotel Near Cheshire Town

Convenient Location: Situated near major motorways, ideal for exploring Manchester, Chester, and Liverpool. Only 8 miles from Manchester Airport.

Fine Dining and Wellness: Enjoy AA Rosette restaurant with seasonal dishes. Relax at the spa with pool, hot tub, sauna, and steam room. Gym and spa treatments available.

Modern Rooms and Event Spaces: Stylish rooms with flat-screen TVs and air conditioning. Perfect for events with purpose-built meeting rooms.

Book your stay at Cottons Hotel & Spa for a memorable experience!

Important information:

The Health & Fitness facilities can be used for an additional cost.

Bookings of over 10 rooms will be subject to different cancellation policies and different terms and conditions.

Please note our family swim times are 4pm -7pm.

Please note that children's breakfasts are charged at an additional rate and are not included in the room rate.

In order to avoid disappointment, advance reservations for dinner is advised.

We offer a cashless payment system and accept card payments only. This helps us provide a more seamless experience during your stay.

Please contact the hotel once you have made your bedroom reservation to book in your times for all these facilities. Note there is an additional charge for use of all leisure facilities.

Dogs are accepted on site at an extra charge and upon request.

There is a fee for early check-in and a late check-out, please contact the hotel for more details.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cottons Hotel and Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 14 years old stay for £30 per person per night when using an existing bed.
    Children from 4 years old to 14 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2648 reviews
Cleanliness: 5.89
Service: 9.86
Location: 8.9
Room Quality: 6.85
Amenities: 8.88
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 8.86
G
Gillian couple gb
9
Wonderful!
Pros:

From the warm welcome from Paul in Reception when we checked in .. to the Spa staff and restaurant staff it was a wonderful stay. We had a lovely stay .. thank you!

Cons:

Nothing

2026-05-30 via Nuitee
C
Courtney couple gb
7
Great location and good value would return.
Pros:

Stayed here twice now for weddings we have attended close by. Conveniently placed and good value for money. Breakfast enjoyable the next morning and staff help to arrange taxis for us.

Cons:

Cannot comment as was only used as a base to sleep for weddings.

2026-05-30 via Nuitee
C
Chantal couple fr
7
Il ne fera pas partie de nos meilleurs souvenirs
Pros:

Le personnel très accueillant et de bon conseil pour le dîner et dégustation d’un excellent vin blanc.

Cons:

La salle de bains vieillotte et joints de baignoire sale . Le bruit des avions qui passent au-dessus de l’hôtel.

2026-05-29 via Nuitee
B
Bill solo_traveller gb
8
2026-05-29 via Nuitee
N
Nick couple gb
8
2026-05-29 via Nuitee
D
David couple gb
8
comfortable and efficient.
Pros:

lovely big room and comfortable bed. Very friendly and helpful staff intghe bar and restaurant areas.

Cons:

No big showstopper but worth knowing the hotel is spread over a large area so distance from some bedrooms ( including ours ! ) to the bar/reception/restaurant areas is challenging for some older people.

2026-05-29 via Nuitee
M
Michael extended_group gb
9
2026-05-28 via Nuitee
S
Sebabi solo_traveller eg
7
Pros:

Ambiance

Cons:

Curtains do not close so well. Somelight seeps through

2026-05-28 via Nuitee
S
Stephen solo_traveller gb
9
2026-05-28 via Nuitee
A
adrian couple im
9
2026-05-27 via Nuitee
H
Hamilton couple gb
10
A great place to stay and great value for money!
Pros:

Great location, clean, friendly staff, excellent breakfast, comfortable beds ! Loved the fresh milk and water stations! Never seen that.

Cons:

Bathroom was a bit small and I like a bath sheet !

2026-05-27 via Nuitee
L
lee couple gb
9
2026-05-26 via Nuitee
A
Annette solo_traveller gb
9
Pros:

The atmosphere and friendliness o f staff

Cons:

No mirrors in our room other than bathroom. Very inconvenient and frustrating when using hair appliances and getting dressed up for a wedding. Receptionist not aware of this issue and was going to get it rectified.

2026-05-26 via Nuitee
C
Chloe couple gb
4
Cons:

The pillows were extremely flat, I felt like I was sleeping on nothing.

The staff who worked the night shift was rude, wouldn’t provide us with any room service past midnight for drinks as there was a problem with the till, I politely asked could they not be charged to the room and we can pay on checkout (like you would normally do) as we had no refreshments in the room (apart from tea or coffee) and she declined and said we had to get an uber driver to drop us off something if we wanted it. All I wanted was a soft drink and there was no offer to help at all. So was left with nothing until we went for breakfast in the morning.

The room was freezing because the air-con kept on turning itself off when we were trying to warm the room up. So couldn’t sleep with how cold it was.

Asked for a late checkout which was approved, to then be rang every half an hour to be asked to check out.

Overall very disappointed with the hotel stay especially for the price I paid for the night, absolutely shocking. Wouldn’t stay again.

2026-05-26 via Nuitee
S
Saran couple gb
8
2026-05-25 via Nuitee
H
Heather couple gb
5
Could be do much better. Great staff. Need better cleaning staff and better GF and Dairy free selection.
Pros:

The staff were amazing. So helpful and polite and pleasant. The room itself was clean.

Cons:

The shower area in the bathroom needed a good clean, black between the tiles, at the bottom of the door on the outside and on the shower head, I cleaned the shower head before we used it. The pillows were awful. Soft and not full. So really uncomfortable. Maybe ask premier inn what pillows they use! The restaurant was disappointing. Very poor selection of GF and dairy free foods. Needs addressing. One of us had the gammon, it was full of gristle. The Crispy Duck was lovely.
Breakfast was good and again staff helpful.

2026-05-25 via Nuitee
A
Alexander couple gb
10
Great hotel, amazing staff
Pros:

Staff were EXCELLENT, everyone was extremely polite and accommodating. Very funny and helpful.

Cons:

Some items in the room are slightly dated but minor, nothing to make the stay bad.

2026-05-25 via Nuitee
V
Victoria couple gb
7
Comfy rooms, clean, poorly stocked, mixture of hospitality from the staff
Pros:

The main reception booking is in were very nice and even upgraded us which was so kind.

Cons:

No milk in the corridors - so couldn’t have any tea or coffee in room.

We were out very late and when we got up it was late (intentional), however when we arrived at the breakfast room, we received an eye roll from the lady at the entrance, as I acknowledged we just made it in time (10:50am) - the coffee machines where then taken off before for cleaning before I could get to them, and the same lady continued knowing I was hoping to get a hot drink. I asked if I could use the other one, and she made me feel like this was a chore and I was a hinderance.

2026-05-24 via Nuitee
A
Ashton couple gb
10
2026-05-24 via Nuitee
S
Shaun family_with_children gb
10
2026-05-24 via Nuitee