Grand Mercure Puka Park Resort

Hotels
•
Grand Mercure
8.6 (367 reviews)
Mount Avenue , Pauanui , nz

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Spacious rooms
Cons:
Limited food options
Maintenance issues with the pool

Categories

Cleanliness
8.35
There were some issues with cleanliness, particularly regarding the kitchen supplies.
Service
9.05
Staff were described as friendly and accommodating, which positively impacted the experience.
Location
9.15
The location was praised for its proximity to nature and the peaceful environment.
Room Quality
8.75
Rooms were spacious and well-designed, though some lacked certain amenities.
Amenities
8.65
The amenities were good, though the pool had maintenance issues.
Value for Money
8.45
Overall value was decent, impacted slightly by the limited food options.
Food and Beverage
7.65
Food quality was average, with some guests expecting more variety.
Overall Experience
8.75
Despite some drawbacks, guests enjoyed their stay overall and appreciated the tranquility.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 16:01

Property Description

Secluded Natural Retreat
Surrounded by 25 acres of native bushland, Grand Mercure Puka Park Resort offers a tranquil escape on New Zealand's Coromandel Peninsula.

Relaxation and Recreation
Start your day with a swim in the solar-heated outdoor pool, enjoy a game of tennis, or unwind in the day spa. End your day by the log fire or on your private balcony with a glass of wine.

Family-Friendly Amenities
Children under 3 enjoy complimentary breakfast, while kids aged 3-11 can choose from a special menu. Family-friendly activities and services ensure everyone has a memorable stay.

Experience serenity and luxury at Grand Mercure Puka Park Resort – book your stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 367 reviews
Cleanliness: 8.35
Service: 9.05
Location: 9.15
Room Quality: 8.75
Amenities: 8.65
Value for Money: 8.45
Food and Beverage: 7.65
Overall Experience: 8.75
V
Victoria • solo_traveller • nz
7
Comfortable and satisfactory
Pros:

It was comfortable

Cons:

It did smell a little musty but it was right up in the trees

2026-06-06 • via Nuitee
P
Poon • family_with_children • sg
7
2026-06-02 • via Nuitee
C
Claire • couple • au
8
Pros:

location, bathroom, restaurant for dinner and breakfast great

Cons:

we felt the lighting outside whilst walking out for dinner at night could be better, it was quite dark. Overall room was nice but balcony area needs rennovating...renovations are underway we believe

2026-06-01 • via Nuitee
G
Gibert • couple • nl
9
Pros:

Prachtige locatie en mooie chalets

Cons:

Openingstijden bar en restaurant en zwembad maar dit is een cultureel probleem in NZ. Iedereen gaat naar ben om 2100 uur.

2026-05-27 • via Nuitee
S
Stéphane • solo_traveller • pf
9
Lieu et chambre paisible
Pros:

Cocooning room

2026-05-23 • via Nuitee
J
Jimmy • solo_traveller • us
8
2026-05-20 • via Nuitee
O
Oleg Schumow • solo_traveller • de
9
2026-05-16 • via Nuitee
A
Andreas • solo_traveller • au
9
Pros:

Es war alles gut

Cons:

Das Küche könnte besser sein

2026-05-15 • via Nuitee
L
Laïza • solo_traveller • pf
9
Paisible
Pros:

L'accueil, l'emplacement, la tranquilité, la propreté de la chambre, incroyable, magnifique. La serveuse qui s'est occupée de nous, au restaurant, pendant notre diner était très serviable, très gentille, souriante. C'est de plus en plus rare dans le domaine de la restauration

Cons:

La personne qui nous a accueilli au restaurant était un peu froid, pas accueillant du tout.

2026-05-14 • via Nuitee
K
Katie • couple • nz
10
Pros:

Excellent stay. We love it. We will be back.

2026-04-26 • via Nuitee
Z
Zenaida • solo_traveller • nz
7
2026-04-16 • via Nuitee
N
Nine • extended_group • nz
9
Pros:

This is my happy place in the forest . It is very special to wake up in the rainforest with a bellbird singing among other birds.The bed was very comfortable. Our dinner was lovely although very expensive.

Cons:

Nothing

2026-04-11 • via Nuitee
H
Hans-Jürgen • couple • de
9
sehr empfehlenswert
Pros:

das Resort, das Personal, die Unterkunft in Summe sehr zu empfehlen

Cons:

keine Beanstandungen

2026-04-10 • via Nuitee
A
Andrew • family_with_children • nz
9
2026-04-06 • via Nuitee
K
Kristine • couple • au
9
All aspect of this location were excellent.
2026-03-27 • via Nuitee
C
Coleman • family_with_children • nz
10
2026-03-20 • via Nuitee
E
Estelle • couple • nz
10
2026-03-18 • via Nuitee
A
Alain • family_with_children • ch
9
2026-03-17 • via Nuitee
M
Michael • extended_group • gb
6
Would definitely recommend staying here.
Pros:

Lovely accommodation great views

Cons:

Had abit of a musty smell and the walk to and from restaurant very steep

2026-03-16 • via Nuitee
M
Miranda • family_with_children • au
10
Pros:

Amazing hotel resort with an incredible restaurant, very welcoming staff and all kinds of facilities to use. A great getaway that makes you feel so far away from the city, so peaceful and serene. Each of the rooms is in its own treetop cabin

Cons:

Nothing

2026-03-13 • via Nuitee