Grand Mercure Puka Park Resort

Hotels
•
Grand Mercure
8.6 (374 reviews)
Mount Avenue , Pauanui , nz

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Spacious rooms
Cons:
Limited food options
Maintenance issues with the pool

Categories

Cleanliness
8.35
There were some issues with cleanliness, particularly regarding the kitchen supplies.
Service
9.05
Staff were described as friendly and accommodating, which positively impacted the experience.
Location
9.15
The location was praised for its proximity to nature and the peaceful environment.
Room Quality
8.75
Rooms were spacious and well-designed, though some lacked certain amenities.
Amenities
8.65
The amenities were good, though the pool had maintenance issues.
Value for Money
8.45
Overall value was decent, impacted slightly by the limited food options.
Food and Beverage
7.65
Food quality was average, with some guests expecting more variety.
Overall Experience
8.75
Despite some drawbacks, guests enjoyed their stay overall and appreciated the tranquility.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 16:01

Property Description

Secluded Natural Retreat
Surrounded by 25 acres of native bushland, Grand Mercure Puka Park Resort offers a tranquil escape on New Zealand's Coromandel Peninsula.

Relaxation and Recreation
Start your day with a swim in the solar-heated outdoor pool, enjoy a game of tennis, or unwind in the day spa. End your day by the log fire or on your private balcony with a glass of wine.

Family-Friendly Amenities
Children under 3 enjoy complimentary breakfast, while kids aged 3-11 can choose from a special menu. Family-friendly activities and services ensure everyone has a memorable stay.

Experience serenity and luxury at Grand Mercure Puka Park Resort – book your stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8.6
Based on 374 reviews
Cleanliness: 8.35
Service: 9.05
Location: 9.15
Room Quality: 8.75
Amenities: 8.65
Value for Money: 8.45
Food and Beverage: 7.65
Overall Experience: 8.75
B
Brad Paul • solo_traveller • au
8
Pros:

Breakfasts were great. The heated floor in the bathroom.

Cons:

No parking near our unit.

2026-08-21 • via Nuitee
J
John • couple • nz
5
Very average
Pros:

Breakfast was ok nothing special

Cons:

The steep walk to our villa.
It was a rainy night we had too call for umbrellas so we didn't get drowned going for dinner and breakfast

2026-08-13 • via Nuitee
S
stephen • solo_traveller • nz
8
Pros:

A nice.clean place to stay good resturant great helpful staff and a convenient location

Cons:

Access to the rooms a bit awkward at night with some lighting not working

2026-08-10 • via Nuitee
L
Lianne • couple • nz
10
A great mid-winter break
Pros:

Peaceful and surrounded by nature

2026-07-23 • via Nuitee
S
Steve • solo_traveller • nz
9
2026-07-20 • via Nuitee
C
chantelle • couple • nz
10
Very cool place secluded in the bush!
Pros:

Everything. Perfect romantic getaway for us. Restaurant and bar are fantastic. Good location , easy parking. Check in staff are so lovely. Love the 11am check out time.

2026-07-03 • via Nuitee
D
Drinkwater • extended_group • nz
8
2026-06-30 • via Nuitee
M
Mark • solo_traveller • nz
9
Pros:

The room in the bush and the restaurant.

Cons:

The weather but that happens.

2026-06-30 • via Nuitee
V
Victoria • solo_traveller • nz
7
Comfortable and satisfactory
Pros:

It was comfortable

Cons:

It did smell a little musty but it was right up in the trees

2026-06-06 • via Nuitee
P
Poon • family_with_children • sg
7
2026-06-02 • via Nuitee
C
Claire • couple • au
8
Pros:

location, bathroom, restaurant for dinner and breakfast great

Cons:

we felt the lighting outside whilst walking out for dinner at night could be better, it was quite dark. Overall room was nice but balcony area needs rennovating...renovations are underway we believe

2026-06-01 • via Nuitee
G
Gibert • couple • nl
9
Pros:

Prachtige locatie en mooie chalets

Cons:

Openingstijden bar en restaurant en zwembad maar dit is een cultureel probleem in NZ. Iedereen gaat naar ben om 2100 uur.

2026-05-27 • via Nuitee
S
Stéphane • solo_traveller • pf
9
Lieu et chambre paisible
Pros:

Cocooning room

2026-05-23 • via Nuitee
J
Jimmy • solo_traveller • us
8
2026-05-20 • via Nuitee
O
Oleg Schumow • solo_traveller • de
9
2026-05-16 • via Nuitee
A
Andreas • solo_traveller • au
9
Pros:

Es war alles gut

Cons:

Das Küche könnte besser sein

2026-05-15 • via Nuitee
L
Laïza • solo_traveller • pf
9
Paisible
Pros:

L'accueil, l'emplacement, la tranquilité, la propreté de la chambre, incroyable, magnifique. La serveuse qui s'est occupée de nous, au restaurant, pendant notre diner était très serviable, très gentille, souriante. C'est de plus en plus rare dans le domaine de la restauration

Cons:

La personne qui nous a accueilli au restaurant était un peu froid, pas accueillant du tout.

2026-05-14 • via Nuitee
K
Katie • couple • nz
10
Pros:

Excellent stay. We love it. We will be back.

2026-04-26 • via Nuitee
Z
Zenaida • solo_traveller • nz
7
2026-04-16 • via Nuitee
N
Nine • extended_group • nz
9
Pros:

This is my happy place in the forest . It is very special to wake up in the rainforest with a bellbird singing among other birds.The bed was very comfortable. Our dinner was lovely although very expensive.

Cons:

Nothing

2026-04-11 • via Nuitee