Eurostars Puerta Madrid

Hotels
•
Hoteles Silken
8.5 (3798 reviews)
Juan Rizi, 5 , Madrid , es

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Spacious rooms
Good breakfast
Cons:
Maintenance issues
Distance from tourist attractions
Minor comfort issues with beds

Categories

Cleanliness
8.08
Reviews highlight cleanliness but mention some maintenance issues.
Service
9.05
Staff described as very friendly and professional.
Location
8.59
Location praised for convenience, though some mention distance from tourist spots.
Room Quality
8.54
Rooms are spacious and comfortable, with minor issues reported.
Amenities
8.57
Amenities generally appreciated, although some rooms noted for lack of maintenance.
Value for Money
8.03
Good value given comfort, though pricing concerns mentioned.
Food and Beverage
8.58
Breakfast options are well-rated, though some quality issues noted with products.
Overall Experience
8.55
Positive overall experience with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:51

Property Description

Modern Hotel with Convenient Location
This modern hotel, with a gym, is a 5-minute drive from Madrid’s Barajas Airport and IFEMA Convention Centre.

Convenient Transport Links
Located next to the A2 Motorway, Silken Puerta Madrid is convenient for transport links. Easily access central Madrid with the nearby bus stops and interchange station.

Comfortable Rooms and Dining Options
Enjoy spacious air-conditioned rooms with soundproofing and luxury amenities. Indulge in fresh cuisine at La Orza restaurant or choose from a varied menu at the on-site café.

Ready to experience comfort and convenience at Silken Puerta Madrid? Book your stay now and make the most of your time in Madrid!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for € 35 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 3798 reviews
Cleanliness: 8.08
Service: 9.05
Location: 8.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
N
Nerea • couple • es
6
2026-06-20 • via Nuitee
R
RAQUEL • couple • es
8
Buen hotel, mal ubicado
Pros:

La cama súper cómoda, la habitación limpia y amplia

Cons:

Las vistas los daban a unas naves derruidas, y la ubicación, en el anuncio pone que está a 2 kilómetros de Ifema pero no dice que no hay posibilidad de ir andando porque hay que dar una vuelta tremenda, y cruzar una carretera, ves la distancia y entiendes que podrías hacerla andando sin problema, pero luego es imposible.

2026-06-18 • via Nuitee
S
SMBR • solo_traveller • es
9
Hotel excelente pero está en las afueras y hay que ir en coche o taxi
Pros:

Las instalaciones del hotel y relación calidad precio

Cons:

Lejos del centro no hay metro cerca hay que moverse en taxi o en coche únicamente hay una parada de autobús pero que tarda casi una hora en llegar al centro

2026-06-18 • via Nuitee
G
Gilberto Moschetta • couple • br
8
Pros:

conforto e atendimento

Cons:

espaco pequeno para cafe da manha, que é um pouco pobre...

2026-06-18 • via Nuitee
C
Consu • family_with_children • es
9
2026-06-18 • via Nuitee
N
Natalia • solo_traveller • es
10
2026-06-16 • via Nuitee
G
Grażyna • extended_group • pl
10
2026-06-16 • via Nuitee
M
Marta • extended_group • es
8
2026-06-16 • via Nuitee
G
Ghislain • solo_traveller • fr
10
2026-06-16 • via Nuitee
F
Fernandez • extended_group • es
10
2026-06-16 • via Nuitee
E
Edurne • extended_group • es
10
2026-06-16 • via Nuitee
L
Luis • couple • es
9
Cómoda
Pros:

Infraestructura y comodidad

2026-06-16 • via Nuitee
M
María • couple • es
10
Pros:

limpieza, personal, comodidad

Cons:

mala comunicación con el centro.

2026-06-16 • via Nuitee
M
MANUEL • solo_traveller • es
7
Buen ubicado para dejar coche y urulizar el transporte público.
Pros:

El olor a limpio y el personal del hotel.

Cons:

Las obras de demolición en un terreno junto al hotel.

2026-06-15 • via Nuitee
L
LUNÉS • extended_group • es
10
Muy buena
Pros:

La habitación, que nos guardaran el equipaje aunque no estuviera la habitación preparada, y la "comida" del haul de cortesia.

Cons:

No sabría que indicar aquí.

2026-06-15 • via Nuitee
J
JOSE • solo_traveller • es
10
2026-06-15 • via Nuitee
M
Miriam • extended_group • es
10
2026-06-15 • via Nuitee
P
P RdT • extended_group • es
9
Cons:

La luz del baño para maquillarse es bastante escasa

2026-06-15 • via Nuitee
P
Pam • couple • us
10
2026-06-15 • via Nuitee
R
Ruth • family_with_children • es
2
No muy buena
Pros:

Las habitaciones eran correctas

Cons:

Cuando fuimos a realizar el check-in de las dos habitaciones una no estaba lista, nos dijeron como mucho una hora para tenerla lista y nos avisarían a la otra habitación, tuvimos q bajar a recepción porq nadie nos llamó y no contestaban al teléfono. Cuando la fuimos a reclamar todavía no estaba porq le faltaba la revisión, cuando por fin nos la dan justo sale una chica de la limpieza hablando por teléfono, y se dejó una llave suya dentro y al rato vino a reclamarla. Cuando por fin nos disponemos a descansar pican a la puerta ofreciendo el minibar.

2026-06-15 • via Nuitee