Casa Bonita Hotel & Luxury Residence

Hotels
8.7 (184 reviews)
Calle Catalina 102, Colonia San Felipe del Agua , Oaxaca City , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Good food options
Comfortable stay
Cons:
Service issues at reception
Minor room quality concerns

Categories

Cleanliness
8.18
Guests appreciated the cleanliness and details of the room, but some reviews noted issues that affect the overall perception.
Service
8.95
Some negative comments regarding the front desk staff, but overall service was well-received, making it a strong point.
Location
8.69
The location is slightly out of town, but it is affordable and offers good access to transportation options.
Room Quality
8.34
Rooms are comfortable though some were mentioned to be dated, affecting their appeal.
Amenities
8.67
Amenities are generally positive, with guests enjoying features like the coffee bar and dining options.
Value for Money
8.83
Given the pricing compared to the overall experience, many guests felt it was a reasonable value.
Food and Beverage
9.08
The food was described as amazing and healthy, earning high praise from guests.
Overall Experience
8.85
Guests indicated a generally positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:25

Property Description

Luxurious Accommodation
Indulge in spacious rooms with traditional décor, equipped with modern amenities like a safety deposit box and minibar. Relax in comfort at Hotel Casa Bonita.

Gastronomic Delights
Savor regional and international cuisine at El Cielo restaurant while enjoying garden views. Start your day with a complimentary Continental breakfast or upgrade to an American breakfast for a small fee.

Concierge Services and Shuttle
Let our concierge assist you in arranging city tours and exploring archaeological sites. Enjoy a free shuttle service to the city center and convenient access to major cultural attractions.

Book now for an unforgettable stay at Hotel Casa Bonita!

Important information:

Please notice that the pool water is heated by solar panels so the water temperature is at room temperature.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 184 reviews
Cleanliness: 8.18
Service: 8.95
Location: 8.69
Room Quality: 8.34
Amenities: 8.67
Value for Money: 8.83
Food and Beverage: 9.08
Overall Experience: 8.85
V
Vickycovca • solo_traveller • mx
6
Cons:

Las fotos ni la descripción corresponden a las instalaciones.

2026-05-27 • via Nuitee
R
Ruiz Allende • solo_traveller • mx
7
No respetan lo de la app
Pros:

Las instalaciones, me encantó el lugar, es muy bonito.

Cons:

Que no respetaron el precio, me cobraron los impuestos a pesar de que en la app decía impuestos excluidos, además en la confirmación de la reserva decía que incluia desayuno continental y en el hotel me dijeron que no sabían porque se enviaba ese mensaje pero que no incluía desayuno.
Aún así pedimos desayuno y dejaba mucho que desear.

2026-05-18 • via Nuitee
V
Vincent • couple • us
1
How do I get a
Pros:

This was booked in error. I tried to rebook it for the different date and I was not allowed to. I have tried to contact Booking.com, but I’ve had no luck to get a refund for the one night only. I am planning on going in November in like to apply this towards that.

2026-05-13 • via Nuitee
Q
queleto • solo_traveller • mx
10
Excelente y cómodo
Pros:

Todo los que atienden lo hacen excelente muy amables la comida excelente

Cons:

Hace falta un frigobar

2026-05-04 • via Nuitee
B
Binnui • family_with_children • mx
10
Un gran Hotel de lujo para descansar en pareja o en familia.
Pros:

Un excelente hotel para descansar con comodidad.
El espacio, el diseño artístico con obras artistas oaxaqueños.
Muy rico el restaurante.
Pidan las conchas con nata!

Cons:

Ver historial de que antes han robado en las limpiezas a habitación.
No fue mi experiencia. Pero sí fue preocupante.

2026-04-05 • via Nuitee
M
Monica • solo_traveller • ar
7
2026-03-30 • via Nuitee
V
veronique • couple • mx
8
Nice hotel if you want to avoid the bustle of the center
Pros:

We liked the quiet neighborhood.

Cons:

The room was small and stuffy

2026-03-17 • via Nuitee
D
Dane • solo_traveller • gb
5
Friendly staff, clean hotel, bad communication and dated hotel
Pros:

The main outside are was nice. The staff are really friendly and kind.

Cons:

The hotel is dated, the rooms are not 5 star level. The communication of the staff is pretty poor, finding out basic things and not being let know if costs etc until you ask them is not great. I felt they are trying to be 5 star level but didnt show 5 star quality in any capacity. The shuttle bus that was offered to take people into the centre of the city, was out of operation 3 out of 4 days that I was there, which messed up my plans, and personally cost me money using regular taxi services. All in all, they are more like a 3 star service posing as a 5 star, lots of work to be done.

2026-03-12 • via Nuitee
M
Magdalena • couple • es
9
Pros:

El alojamiento es tranquilo, limpio y el personal muy agradable y dispuesto, ayudan en lo necesario.

Cons:

La ubicación, hay que coger taxi para ir al centro cada vez y aunque no es mucho con el trafico se pierden unos 15 min-20min en cada trayecto.

2026-03-09 • via Nuitee
K
K • solo_traveller • es
8
Good. Enjoyable.
2026-03-08 • via Nuitee
C
Corentin • couple • fr
10
2026-03-01 • via Nuitee
J
Jette • family_with_children • dk
7
2026-01-21 • via Nuitee
D
Danny • extended_group • us
8
2026-01-19 • via Nuitee
L
Luca • extended_group • it
4
2026-01-19 • via Nuitee
S
Shannon • couple • us
9
We had a great time, we enjoyed our food, the cocktails were amazing and we rested well.
Pros:

The whole property is great. The food at the restaurant is fantastic. Actually the breakfast was a highlight of my trip. I tried many different items on the menu and they all were delicious. The little bar under the hotel should be advertised better because we would have gone more times!! It’s fun.

Cons:

I love the antique features of the property. But the room we received did not look like any of the photos. It was very dated compared to the pictures on the website. So I was a little shocked to see our room. In the end it grew on me, but they should try to get it to look more like the other rooms so that people know what to expect.

2026-01-19 • via Nuitee
J
J. Serafin • family_with_children • mx
10
Pros:

Todo bien

Cons:

Todo esta muy bien

2026-01-15 • via Nuitee
S
Sergio • couple • br
7
Nice experiencie but not a true luxury hotel.
Pros:

Nice property with ample bedrooms and attentive staff. They have nice details like small presents left in the room throughout our stay.

Cons:

This is advertised as a luxury hotel and is far from delivering a true premium experience. Details like the pool temperature, no bellboys to help with the luggage are not what's expected from a boutique hotel.

2026-01-12 • via Nuitee
P
Perrin • family_with_children • fr
10
Top
Pros:

Hôtel tranquille, élégant, a distance du centre de Oaxaca, piscine extérieure agréable,.bon restaurant

Cons:

Petit parking intérieur mais des places am extérieures

2026-01-12 • via Nuitee
D
Dagnino • family_with_children • mx
10
Todo perfecto
Pros:

Todo perfecto

Cons:

Que no tiene estacionamiento

2026-01-07 • via Nuitee
B
Bardomiano • family_with_children • mx
8
2026-01-06 • via Nuitee