Best Western Grand Hotel Guinigi

Hotels
•
Best Western
8.4 (1723 reviews)
Via Romana 1247 , Lucca , it

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Great amenities for families
Cons:
Issues with room temperature control
Poor breakfast service
Pricing concerns

Categories

Cleanliness
8.55
Hotel was clean, well-maintained, and showed good housekeeping practices.
Service
8.55
Staff were generally friendly and helpful, although there were some minor issues with service during check-in.
Location
8.45
Location was generally favorable, with easy access to local attractions, though a bit far from the historical center.
Room Quality
8.35
Rooms were spacious and comfortable, but some complaints regarding temperature control.
Amenities
8.55
Amenities like the large playroom for children and parking availability were appreciated.
Value for Money
8.05
Some reviewers felt the pricing did not match the provided services, particularly during breakfast.
Food and Beverage
8.25
Breakfast had a good variety, but there were complaints about the quality and service at times.
Overall Experience
8.45
Generally positive experiences but with some inconsistencies regarding service and room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 13:17

Property Description

Luxurious Accommodations

The Best Western Grand Hotel Guinigi offers air-conditioned rooms with Mediaset Premium channels and free Wi-Fi internet, ensuring a comfortable stay for our guests.

Wellness and Dining Experience

Indulge in relaxation at the hotel's wellness centre with a gym and TV lounge, followed by a delightful dining experience in the restaurant offering a mix of Tuscan, Italian, and international cuisine.

Convenience and Service

Guests can enjoy the convenience of a breakfast buffet, bike rentals on-site, and a bar serving drinks until midnight, all designed to enhance your stay at our property.

Book now to experience the perfect blend of luxury, comfort, and convenience at the Best Western Grand Hotel Guinigi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 12 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 30 per person per night when using an available extra bed.
    People 13 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1723 reviews
Cleanliness: 8.55
Service: 8.55
Location: 8.45
Room Quality: 8.35
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.25
Overall Experience: 8.45
L
Luca • solo_traveller • it
9
2026-05-23 • via Nuitee
M
mauro • family_with_children • it
9
2026-05-22 • via Nuitee
B
BCTek80 • solo_traveller • it
9
2026-05-19 • via Nuitee
M
mauro • couple • it
7
2026-05-17 • via Nuitee
T
Tarik • couple • tr
5
Won’t repeat it
Pros:

The lobby

Cons:

Not clean not very welcoming staff not a good breakfast

2026-05-15 • via Nuitee
L
Lorenzo • solo_traveller • it
7
Rapporto qualità prezzo inappropriato.
Pros:

Pulizia e cortesia del personale.
Posizione, ma è soggettivo, per me è comodo in quanto vicino ai miei punti di interesse.

Cons:

Rapporto qualità prezzo spropositato (233 € per pernotto in camera Classic).
La struttura è in ordine, ma datata.
Servizio ristorazione mediocre e sala colazione disorganizzata.

2026-05-15 • via Nuitee
P
Patty • couple • us
10
I would stay there again
Pros:

There was parking & it’s not too far from the city of Lucca. Place was clean and the staff were friendly & helpful.

2026-05-12 • via Nuitee
K
Karina • couple • gb
5
Cons:

Very surly staff - from reception to breakfast- not a smile to be found.

2026-05-10 • via Nuitee
M
Mirko • couple • hr
9
2026-05-07 • via Nuitee
R
Raul • couple • gb
7
2026-05-06 • via Nuitee
A
andrea • solo_traveller • it
10
Pros:

struttura ottima, tutto novo pulizia eccellente, ho soggiornato per motivi di lavoro e anche il ristorante è ottimo, ho mangiato benissimo, lo staff gentilssimo, la struttura dispone di parcheggio privato quindi comodissimo.

2026-05-05 • via Nuitee
C
Christian • solo_traveller • it
9
2026-05-05 • via Nuitee
P
Peter • couple • ch
8
2026-05-05 • via Nuitee
L
Lamneck • solo_traveller • us
8
2026-05-05 • via Nuitee
P
Padraig • family_with_children • it
4
Cons:

Grande confusione alla colazione. Dovrete organizzarvi meglio.

2026-05-04 • via Nuitee
S
savino • family_with_children • it
8
Ottimo hotel per visitare il centro storico di Lucca
Pros:

Premesso che alla prenotazione avevo chiesto esplicitamente una stanza silenziosa, che mi era stata assegnata una stanza interna che però affacciava sulle sale servizi (condizionatori ecc..) un pò rumorosa, che mi è stata prontamente sostituita, su mia richiesta, con un altra con affaccio sulla strada ma molto più silenziosa della prima grazie alla cortese collaborazione dello staff dell'hotel molto gentile. La camera familiare è molto ampia, pulita e con un grande bagno provvisto sia di vasca che di doccia, i letti comodi e large, ottima anche la presenza nell'armadio di varie dimensioni di cuscini. Ottimo anche il parcheggio gratuito.

Cons:

Le macchinette automatiche del caffè e del cappuccino non sono il massimo al livello di gusto del prodotto. Foto su booking da aggiornare visto che in un paio di esse si evidenzia la presenza di un regalino per i bambini (un animalino di peluche) di cui nessuno dello staff è a conoscenza.

2026-05-04 • via Nuitee
A
Alp • solo_traveller • ca
10
Loving Lucca in 2026
Pros:

We found the staff very helpful and courteous. The views from our bedroom were stunning. We were very comfortable, the location was excellent, and the restaurant and bar were greatly appreciated.
⭐️⭐️⭐️⭐️⭐️ / 5

2026-05-03 • via Nuitee
M
Marzia • couple • it
10
2026-05-03 • via Nuitee
M
majsec • solo_traveller • hr
10
2026-05-03 • via Nuitee
K
karen • couple • gb
8
Good. Just a little bit too far from the town
Pros:

Clean
Good facilities
Friendly staff

Cons:

Location

2026-05-03 • via Nuitee