Best Western Grand Hotel Guinigi

Hotels
•
Best Western
8.4 (1744 reviews)
Via Romana 1247 , Lucca , it

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Great amenities for families
Cons:
Issues with room temperature control
Poor breakfast service
Pricing concerns

Categories

Cleanliness
8.55
Hotel was clean, well-maintained, and showed good housekeeping practices.
Service
8.55
Staff were generally friendly and helpful, although there were some minor issues with service during check-in.
Location
8.45
Location was generally favorable, with easy access to local attractions, though a bit far from the historical center.
Room Quality
8.35
Rooms were spacious and comfortable, but some complaints regarding temperature control.
Amenities
8.55
Amenities like the large playroom for children and parking availability were appreciated.
Value for Money
8.05
Some reviewers felt the pricing did not match the provided services, particularly during breakfast.
Food and Beverage
8.25
Breakfast had a good variety, but there were complaints about the quality and service at times.
Overall Experience
8.45
Generally positive experiences but with some inconsistencies regarding service and room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 13:17

Property Description

Luxurious Accommodations

The Best Western Grand Hotel Guinigi offers air-conditioned rooms with Mediaset Premium channels and free Wi-Fi internet, ensuring a comfortable stay for our guests.

Wellness and Dining Experience

Indulge in relaxation at the hotel's wellness centre with a gym and TV lounge, followed by a delightful dining experience in the restaurant offering a mix of Tuscan, Italian, and international cuisine.

Convenience and Service

Guests can enjoy the convenience of a breakfast buffet, bike rentals on-site, and a bar serving drinks until midnight, all designed to enhance your stay at our property.

Book now to experience the perfect blend of luxury, comfort, and convenience at the Best Western Grand Hotel Guinigi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 12 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 30 per person per night when using an available extra bed.
    People 13 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1744 reviews
Cleanliness: 8.55
Service: 8.55
Location: 8.45
Room Quality: 8.35
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.25
Overall Experience: 8.45
G
Gerhard • solo_traveller • de
9
Pros:

Gepflegtes und sauberes Hotel.

2026-06-10 • via Nuitee
E
Eric • family_with_children • be
8
J'y vais 3 x par an depuis 15 ans, c'est embêtant de devoir chaque fois évaluer, on est content
2026-06-09 • via Nuitee
M
maurizio • solo_traveller • it
8
2026-06-08 • via Nuitee
W
Walter • solo_traveller • at
8
2026-06-08 • via Nuitee
K
Kempf • couple • ch
8
Gutes Hotel in guter Distanz zu Pulla. Genügend Parkplätze
Pros:

Sehr gutes Hotel etwas ausserhalb von Lucca. Lucca gut mit dem Auto zu erreichen oder mit dem Taxi.

Cons:

Einfache Umgebung, Frühstücksraum im Keller

2026-06-08 • via Nuitee
P
Pablo • couple • es
8
2026-06-06 • via Nuitee
C
Claudia • couple • it
9
Di passaggio nella splendida Lucca
Pros:

La camera spaziosa e il letto molto confortevole. La colazione decisamente promossa, sia per la scelta dei dolci che dei salati.

Cons:

Peccato qualche ospite un pò rumoroso.

2026-06-05 • via Nuitee
M
Maria Grazia • family_with_children • it
9
2026-06-02 • via Nuitee
D
Dave • solo_traveller • gb
9
2026-06-02 • via Nuitee
S
Silvio • couple • it
5
Pros:

Dimensioni sella camera e pulizia

Cons:

Illuminazione pessima e condizionatore non proporzionato poiché la camera era all ultimo piano e sembrava di trovarsi in una cappa ci sono voluti 50 minuti per rendere l'ambiente accettabile

2026-06-02 • via Nuitee
G
GIACOMO • solo_traveller • it
6
2026-06-01 • via Nuitee
D
Denise • couple • ca
6
Good location don’t expect anything great. Overly priced
Pros:

Easy to get to

Cons:

Very cold Staff was very unfriendly. Bed was Super hard! Linen was very cheap.

2026-06-01 • via Nuitee
L
LISA • extended_group • gb
9
Modern and accessible hotel, very comfortable.
Pros:

Great hotel for visiting Lucca. It’s quite a walk, 1 mile, to Lucca old town walls however parking, bus and taxis are readily available.
Welcoming helpful staff, clean and modern hotel, excellent parking. The beds are huge and very comfortable.

Cons:

Breakfast was reasonably priced at 10 euros however needed restocking.

2026-06-01 • via Nuitee
1
100anni • couple • it
7
nel complesso valutazione positiva
Pros:

parcheggio senza problemi di posti. check-in e out molto efficienti
camere funzionali e molto pulite. frutta buona e varia

Cons:

colazione di medio valore, affettati 2, formaggi sottilette, uova strapazzate preparate all apertura della sala e solide e fredde dopo 1 ora, dolci medio-mediocri, bicchieri minuscoli da riempire continuamente, cena mediocre.

2026-06-01 • via Nuitee
M
Meynet • couple • fr
9
2026-06-01 • via Nuitee
M
Marlyse • couple • ch
9
Pros:

Comfort de la chambre, magnifique buffet du petit déjeuner.

2026-05-30 • via Nuitee
G
gennaro • extended_group • it
10
2026-05-30 • via Nuitee
F
Fortunato Antonio • solo_traveller • it
9
Pros:

Camera ampia
Ottima colazione
Parcheggio

Cons:

Forse la moquette nei corridoi

2026-05-30 • via Nuitee
L
Laurent • couple • fr
8
Lucques est vraiment un village à visiter et cet hôtel à l'entrée de la ville est parfait
Pros:

Proximité de la veille ville
Personnel très accueillant aimable serviable merci

2026-05-29 • via Nuitee
A
Anders • extended_group • se
9
2026-05-29 • via Nuitee