Best Western Grand Hotel Guinigi

Hotels
•
Best Western
8.4 (1769 reviews)
Via Romana 1247 , Lucca , IT
+39 0583 4991

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very helpful and communicative staff
Comfortable beds and spacious rooms
Good and varied breakfast
Free on-site parking
Easy bus access to city (bus stop at hotel)
Good value/pricing
On-site restaurant with quality dishes
Cons:
No snacks or vending between breakfast and dinner; limited bar hours and menu
Some rooms show wear (rust, worn plinths) and occasional stains/mold odor
Limited in-room storage (no drawers, few hangers)
Air conditioning cannot be set below ~22°C in some rooms
Some rooms face undesirable views (e.g. cemetery) or are in basement units

Categories

Cleanliness
8
Rooms frequently described as clean and tidy, but isolated issues reported (stains on furniture, moldy smell in a basement unit, hair under beds, some worn bathroom finishes) reduce the score slightly.
Service
9.2
Multiple reviews highlight very helpful, informative and communicative staff; some staff made an effort to speak guests' languages and the hotel sells bus tickets at reception.
Location
8.6
Situated outside the centre but with a bus stop at the hotel and easy access to the city; parking on site is a plus. A few guests noted a residential neighbourhood or distant walk to the centre.
Room Quality
7.6
Beds and room sizes are praised (comfortable, large beds), but shortcomings include limited storage (no drawers, few hangers), AC that cannot cool below 22°C, rust and wear in bathrooms, and at least one report of strong mold odor.
Amenities
7.8
Good basics — free parking, Wi‑Fi, TV/internet options and an on-site restaurant — but guests miss snack options (no vending/snack service between breakfast and dinner), room fridges only stocked with water, and a limited bar menu/hours.
Value for Money
9
Several reviewers explicitly noted excellent pricing and good overall value relative to what is offered.
Food and Beverage
8.6
Breakfast is repeatedly described as good and varied; the on-site restaurant serves quality dishes, but limited opening hours and a small bar menu are noted as drawbacks.
Overall Experience
8.4
Overall positive sentiment with multiple guests willing to stay again; a generally pleasant stay tempered by some maintenance and amenity issues for certain rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Luxurious Accommodations

The Best Western Grand Hotel Guinigi offers air-conditioned rooms with Mediaset Premium channels and free Wi-Fi internet, ensuring a comfortable stay for our guests.

Wellness and Dining Experience

Indulge in relaxation at the hotel's wellness centre with a gym and TV lounge, followed by a delightful dining experience in the restaurant offering a mix of Tuscan, Italian, and international cuisine.

Convenience and Service

Guests can enjoy the convenience of a breakfast buffet, bike rentals on-site, and a bar serving drinks until midnight, all designed to enhance your stay at our property.

Book now to experience the perfect blend of luxury, comfort, and convenience at the Best Western Grand Hotel Guinigi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSA

Location

Guest Reviews

8.4
Based on 1769 reviews
Cleanliness: 8
Service: 9.2
Location: 8.6
Room Quality: 7.6
Amenities: 7.8
Value for Money: 9
Food and Beverage: 8.6
Overall Experience: 8.4
E
EMILIANO • family_with_children • it
9
Lucca comics in famiglia
Pros:

Suite familiare.

Cons:

Niente

2026-11-06 • via Nuitee
S
serena • extended_group • it
9
Pros:

torniamo da anni in questo albergo per Lucca comix ed è comodo, confortevole, pulito, il personale è gentile, la struttura è grande e dispone di un ampio parcheggio. Per le nostre esigenze va benissimo

2026-11-05 • via Nuitee
C
Claudio • family_with_children • it
9
Pros:

Camere spaziose e pulite e personale gentile

2026-11-04 • via Nuitee
A
Antonella • family_with_children • it
8
Pros:

Camera spaziosa, colazione ottima

Cons:

Nulla

2026-11-03 • via Nuitee
S
Stefanie • solo_traveller • de
7
Ich denke mir reicht eine Übernachtung
Pros:

Zentrale Lage (2 km zur Stadt)
Kostenfreier Parkplatz
Bett war bequem

Cons:

Zimmer 420 zur Straße (sehr laut)
Frühstücksraum „Charme einer Kantine“
Preis—Leistung für ein Best Western passt nicht 120 Euro für eine einzelne Person ist viel zu teuer
Schimmel in der Ecke der Dusche, Duschtür schließt nicht, Siphon eloxiert (gehört erneuert)
Personal schrieb sie hätten bisher nur 9/10-Bewertungen, damit erwartet man vor mir eine ähnliche Bewertung!!! Das geht gar nicht!!!
Ich übernachte ständig dienstlich, 4-Sterne sind das definitiv nicht!

2026-11-02 • via Nuitee
M
Michelangelo • extended_group • it
8
2026-11-02 • via Nuitee
Μαρια • family_with_children • gr
8
2026-11-01 • via Nuitee
O
Oliver • solo_traveller • de
10
Sehr schönes Hotel! Ich werde es bei meinem nächsten Aufenthalt in Lucca wieder besuchen.
Pros:

Da ich vom Hotel beim Einchecken ein Upgrade auf eine Suite bekam waren die Räumlichkeiten für mich mehr als ausreichend. Es gab ein sehr großes Bad und einen Dachbalkon. Der Schlaf-und Wohnbereich waren ebenfalls recht üppig. Die Sauberkeit war hervorragend und die Ausstattung mit einer großen Dusche, Bidet etc. und 2 Fernsehern war wirklich überdurchschnittlich. Ebenfalls erwähnenswert ist der sehr große Parkplatz auf dem das Abstellen eines Campers absolut kein Problem darstellte. Der Fußweg zur Altstadt von Lucca beträgt ca. 20 Minuten.

Cons:

Es gab Nichts zu bemängeln! Das Hotel hat meine Erwartungen übertroffen.

2026-11-01 • via Nuitee
C
Christian • solo_traveller • at
10
2026-10-29 • via Nuitee
E
Elizabeth • family_with_children • us
10
Pros:

The rooms were clean and comfortable. The staff was very helpful. The breakfast was good.

Cons:

Nothing to add

2026-10-25 • via Nuitee
S
Sandra H • family_with_children • us
9
I would definitely stay in this hotel again.
Pros:

very helpful staff - always available, informative and communicative; bed was very comfortable, lighting good, great breakfast and restaurant; clean, safe, well organized, ease of access to bus line, excellent pricing, tv channel/internet options, room was a good comfortable size, lost of room. Plenty of towels. Distance from city is not too far.

Cons:

no snacks or food available after breakfast and before 5:30. Bar opens up at 5:30 pm and offers only a few appetizers. Restaurant opens at 7:30 pm only. No snack machines. Refrigerators in rooms have only water. Neighborhood is mainly residential only. Couldn't figure out how to change room temperature. Didn't seem to to work when I tried. No drawers to put clothes in, only shelves. Not enough hangers.

2026-10-25 • via Nuitee
I
Ioana • family_with_children • ro
9
Cons:

Nu mi-a plăcut vederea... care dădea spre un cimitir. De asemenea, ar putea face curat sub pat din când în când... ba chiar și între pat și noptieră, unde erau fire de păr...

2026-10-23 • via Nuitee
M
Massolini • couple • it
9
Pros:

Parcheggio comodo, colazione variegata e molto buona, camera spaziosa e pulita

2026-10-22 • via Nuitee
K
Karl • family_with_children • de
7
Pros:

Parkplatz war inkludiert. WLAN ok. Zimmergröße. Matratze schön fest.

Cons:

Etwas abgewohnt. Frühstück nicht gut.

2026-10-21 • via Nuitee
S
Simone • family_with_children • it
9
2026-10-21 • via Nuitee
V
Vic • solo_traveller • us
1
Pros:

Location.

Cons:

Do NOT book this place based on the pictures. It’s a basement. You take 5-6 steps to the door and another 5-6 steps to the living room/kitchen. The bedrooms seemed clean (we checked in and checked out in led than an hour) but the couch had stains on them. We didn’t dare sit on it. The air inside was unbreathable. The smell of mold was unbearable.

2026-10-16 • via Nuitee
R
Romain • solo_traveller • be
8
2026-10-16 • via Nuitee
S
Sascha • solo_traveller • de
8
2026-10-12 • via Nuitee
N
Nevena • family_with_children • ch
10
2026-10-10 • via Nuitee
F
FLORENCE • family_with_children • fr
8
Séjour très agréable.
Pros:

le confort, la propreté de la suite, le parking sur place gratuit, le restaurant sur place avec des plats de qualité, la possibilité d'acheter les tickets de bus à l'hôtel avec l'arrêt de bus au pied de l'hôtel, le calme.
Il faut noter cependant, que l'hôtel est situé hors du centre ( 30 min à pieds) mais l'arrêt de bus devant l'hôtel permet d'aller au centre rapidement

Cons:

Le français n'est pas parlé à l'accueil, quelques serveuses (eurs) ont fait l'effort d'échanger en français.

2026-10-09 • via Nuitee