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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Ironing service
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Dry cleaning
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Massage services
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Spa/wellness center
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Currency exchange
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Valet parking
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Non-smoking throughout
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Private parking
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Outdoor pool
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Accessible parking
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Shuttle service (additional charge)
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Beachfront
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Snack bar
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ATM/cash machine on site
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Pool bar
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Shallow end
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Kids' pool
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
Review Highlights
Categories
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Property Description
Oceanfront Location and Modern Amenities
Emporio Acapulco stands proudly on the seafront, offering stunning ocean views and easy access to the Galerias Diana Shopping Centre. Each guest room is equipped with free WiFi and a flat-screen TV, ensuring a comfortable stay.
Luxurious Spa and Multiple Swimming Pools
Indulge in relaxation at the hotel's spa, complete with a sauna and hot tub. Take a dip in one of the three outdoor swimming pools or maintain your fitness routine at the on-site fitness centre.
Culinary Delights and Entertainment Options
Savor a mix of Mexican and international cuisine at Condimento Restaurant and the Sunset Lounge. For more dining choices, visit La Isla, Bar & Grill, or the Arka Bar. Let the tour desk assist you in planning exciting activities like snorkelling.
Book now to experience the perfect blend of luxury and leisure at Emporio Acapulco!
Please note that there is an additional daily fee to use the beachfront cabins. This fee can be used towards the cost of food and drinks ordered in the cabin.
Property does not accept debit card for payments on bookings.
Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Children up to 11 years of age stay free of charge when booking a room without meal plan (European Plan).
Children from 4 to 11 years pay extra charge when booking offer with Breakfast Included. Please contact the property.
Please note that bed configuration preferences cannot be guaranteed and are subject to availability upon arrival.
Please note that the palapa's are currently out of service. Please contact the property for details.
Reservations of 7 rooms or more must be prepaid with 50% of its total cost and liquidated one week before arrival.
Please note that due to renovations, the Sunset restaurant and the Infinity pool are and will remain closed until March 10.
The access to the Infinity pool has a cost of $500.00 mxn per person, which will be refundable in Food and Drinks.
Access to the beach cabins has an extra cost.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
La piscina
Que no hay paquetes todo incluido
La comida, las instalaciones y la atención de las personas son muy amables y atienden a la brevedad tus solicitudes
Czystość, położenie
.
La ubicación es perfecta, te puedes mover a todos lados, el desayuno Rico 😋 (agradecimientos especiales a los meseros Alejandra y Carlos por su excelente atención) la habitación siempre impecable gracias Gina, todo siempre impecable, la atención en recepción siempre fue amable. Me dió mucho gusto volver y ver que después de Otis, tanto el hotel como el puerto se ve muuucho mejor!
Hicieron cambio de una lámpara dentro de la piscina y no limpiaron lo que cayó, se reportó y comentaron que ya lo habían hecho, al día siguiente seguía igual, se volvió a reportar hasta que finalmente la limpiaron, siento que en esta ocasión la limpieza de la piscina no fue a lo que nos tienen acostumbrados, nunca se vió totalmente cristalina como en otras ocasiones. El desayuno el sábado les superó la operación, el tiempo de espera fue bastante alto aunque entendible por la cantidad de gente que había.
Everything was great
The greenery. The food the service
A bit of noise from main road
la ubicacion y las picinas
que tienen cobros extras por palapas o camastros o otras albercas
The food in the condominio restaurant is awesome
Probably AC was a bit noisy but overall no complains.
L'emplacement et le service
Fuimos en buena época, no muy concurrido. Excelente atención, desayuno increíble. Acceso a la playa y piscinas directa. Decidimos quedarnos un día más. Todo hermoso.
Deberían ofrecer algún descuento en servicios extra. Pero en general bien.
The property was in a excellent location along the main avenue. There are shops, restaurants, and is right next to the beach! Their pool was huge and very well kept. The views from the rooms were incredible.
The toilet in our room was a little faulty at times but didn’t take away from the overall experience.
Location
U have to pay to use some equipment extra money
I liked cleanliness, nice staff and very helpful, and the location, it's close to the most interesting places in Acapulco. Definitely, I will stay here in the future.
Just one thing I was disappointed, I requested a crib for my granddaughter, and it hasn't mattress instead of it, has two pillows. It was very uncomfortable and my little baby wasn't used it.
Ubicacion
Horario de piscina infinity, limitado en mi opinion.
Restaurante
Que cobren por las palapas y camastro a los huésped
No tiene aire acondicionado en el lobby . No te dan reposeras ni sombrillas, hay que pagar
La atención del personal desde la llegada fue lo mejor del lugar muy atentos en todo momento.
Las piscinas lo mejor del lugar.
Desafortunadamente me tocó una unidad en piso bajo por lo que no tuve la mejor vista a la playa, adicional, la habitación que me tocó ya estaba muy descuidadaz varios muebles viejos y ya con problemas de mantenimiento, el agua de la regadera costaba mucho trabajo cerrarla en su totalidad, entiendo que están en remodelaciones en estos momentos por lo que espero en mi próxima visita pueda obtener una de las habitaciones renovadas.
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