Arbutus Inn

Hotels
7.9 (1496 reviews)
2898 Douglas Street , Victoria , ca
+1 250-386-1000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and modern rooms
Friendly staff
Cons:
Noise issues
Lack of dining options nearby

Categories

Cleanliness
8.15
Guests praised the cleanliness, noting a very clean bathroom and overall tidy rooms.
Service
8.65
Staff were frequently described as friendly and helpful, contributing positively to the stay.
Location
8.65
The hotel is conveniently located near downtown and transportation options, though some mentioned a longer distance to dining.
Room Quality
7.65
Varied feedback about room comfort; some enjoyed the updates while others had issues with noise.
Amenities
7.15
Several guests noted a lack of amenities like adequate toiletries and kitchen supplies.
Value for Money
8.15
Guests generally considered the pricing reasonable for the offered services.
Food and Beverage
6.65
Limited options nearby for meals noted; some guests expressed disappointment with local dining availability.
Overall Experience
8.15
The overall sentiment was positive, with many guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:14

Property Description

Convenient Location and Amenities
Located just a 7-minute drive from Victoria Harbour Water Aerodome, Arbutus Inn in Victoria, British Columbia, offers guests a prime location and essential amenities. All rooms come equipped with microwaves, refrigerators, and coffee makers for added convenience.

Exceptional Services
Our hotel boasts a 24-hour front desk, providing guests with round-the-clock assistance. Additionally, we offer car rentals, free Wi-Fi, cable TV, fax, and photocopying services.

Nearby Attractions
Explore the vibrant Chinatown just a 15-minute walk away or visit the Royal British Columbia Museum within 3 km of the hotel. With various dining options nearby, Arbutus Inn ensures a comfortable stay with easy access to local attractions.

Book your stay at Arbutus Inn today for a memorable experience in Victoria!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, a credit card is required for pre-authorization at check in. Pre-authorization of your credit card will include room, tax and $150CAD which will be released upon check out pending additional charges.

This property does not accept Debit, Debit Visa, Prepaid Cards, Cash or Gift Cards at check in to process the room payment and/or room deposit.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Location

Guest Reviews

7.9
Based on 1496 reviews
Cleanliness: 8.15
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 7.15
Value for Money: 8.15
Food and Beverage: 6.65
Overall Experience: 8.15
J
Judy • solo_traveller • ca
5
Cons:

Location. Bad area of town. Many homeless people nearby.

2026-08-28 • via Nuitee
G
Giorgio • couple • it
5
Pros:

Posizione

Cons:

La camera

2026-08-26 • via Nuitee
S
Shirley • couple • ca
5
2026-08-23 • via Nuitee
W
Wilbur • couple • us
9
2026-08-23 • via Nuitee
K
Kevin • solo_traveller • ca
7
2026-08-23 • via Nuitee
P
Peter • couple • ca
9
We will definitely come back, clean, quiet and comfortable
Pros:

Clean excellent location

Cons:

The only problem I had was the air-conditioning was a little bit loud

2026-08-22 • via Nuitee
C
Cédric • extended_group • ca
10
Pros:

Confortable et bien équipé

Cons:

Un peu chaud et la clim bcp trop bruyante pour laisser pendant la nuit malheureusement

2026-08-21 • via Nuitee
D
Donny • solo_traveller • ca
7
2026-08-19 • via Nuitee
D
deanosaur89 • Couples • Edmonton, Alberta
8
Affordable Option in Victoria
Pros:

We had a pleasant stay at the Arbutus Inn and it was a good base for us to explore Victoria. We chose this hotel because it was affordable and parking was included. The hotel staff were super friendly and helpful throughout our stay.

The room was well equipped with air conditioning, mini fridge, microwave, coffee machine, and very good lighting. The beds were comfy and the room was mostly quiet during our stay. The bathroom was good and the provided shampoo, body lotion and bar soap for the shower. They do not provide daily housekeeping here but you can pick up more things or put in requests at the front desk. We feel extra attention should be given to the AC unit, mini fridge and shelving for cleaning.

The location for the hotel was good. There is a good diner across the street and some decent restaurants nearby. It is a 20 minute walk to Chinatown and 30 minutes to the inner harbour area which are both worth exploring. There are a couple of bus stops nearby which can get you to other areas of the city too. We drove and felt it was easy to get into and out of this area. National car rentals operates an office here as well if you need to rent a car.

2026-08-15 • via Tripadvisor
K
Kano • solo_traveller • jp
9
Pros:

清潔でよかったです！バス停も近い

Cons:

周りの治安が少し心配でした

2026-08-15 • via Nuitee
K
Keiko • couple • ca
9
It was a good stay.
Pros:

It was very clean. Staffs were friendly.

Cons:

Bit too far from main attractions.

2026-08-12 • via Nuitee
G
Géraldine • couple • be
7
Pros:

La chambre correspond aux photos. Tout est propre.

Cons:

L’insonorisation dans les chambres et l’accueil un petit peu froid.

2026-08-12 • via Nuitee
K
Kevin • family_with_children • ca
7
2026-08-11 • via Nuitee
C
Colette • solo_traveller • ca
10
Pros:

We had an issue with the shower tap. The staff dealt with it promptly and efficiently. Within 15 minutes it was fixed! The front desk staff, manager, and maintenance team were excellent! Will definitely stay here again when we return to Victoria.

2026-08-11 • via Nuitee
Z
Zachary • solo_traveller • us
10
Great experience, would stay there again.
Pros:

Clean room, comfortable bed, friendly helpful staff, great location, excellent value

2026-08-10 • via Nuitee
G
Gabriele • extended_group • us
7
2026-08-08 • via Nuitee
G
Guy • couple • ca
7
Good
Pros:

Close to all we needed clean

Cons:

Parking is an issue had to park off site

2026-08-08 • via Nuitee
I
Iryna • couple • ca
10
Pros:

We stayed at this hotel for four nights and were absolutely delighted! The room was perfect: spotlessly clean, fresh, and odor-free. Everything was very comfortable. The room even had a mini kitchen—we didn't end up using it, but its presence was a huge selling point when we booked. The receptionist greeted us very warmly, and everything was top-notch. Another plus was the very reasonable price for such quality. We'll definitely be back!

2026-08-07 • via Nuitee
A
Andrew • solo_traveller • ca
5
2026-08-07 • via Nuitee
S
Scarlett • family_with_children • ca
10
2026-08-06 • via Nuitee