InTown Suites Extended Stay Chesapeake VA - I-64 Crossways Blvd

All good

The management was the worst ive ever encountered and ive traveled around the world. Frances the main manager and her supervisor were rude from day one. One day I had to go to the office because my key stopped working and the office was locked. It was during working hours so I rang the doorbell. Frances came out of a side door yelling at me to read the sign. Before I could finish asking what sign she had slammed the door. I looked at the window and there was a piece of paper facing inward in the wrong direction that apparently said currently in a meeting. The nightmare occured after our 5th week there. My family and I had been displaced which was the reason we stayed as long as we did. On the 29th of May, 2026 i was at work when my Fiance calls me and says that the manager came and told us we had to leave. We were given a non renual notice because we supposedly had an unreported pet in the room. We have never had a pet ever!! My woman tried to contest it but they called the police right away. The police then told my Fiance that she would have to pack up our things right away or get arrested. My woman has slight autism and this was traumatic and she was in tears. Luckily our kids were in school. While she was packing the manager Frances came back and apologized saying they got the wrong room. Upon my return from work i went to the office to see what was being done to rectify the situation. Frances said she had appologized to my "old lady" already and that it was all fine. I insisted it was not ok and calmly asked for a supervisor number or corporate number. Frances then told me that I could file a complaint online like everyone else and if I didnt like it i could leave too. I said duely noted frances and left. the next day I went to renew another week and was told I was a non rewewal and she refused to tell me why. When i again asked for a corporate number she called the cops who threatened to arrest me.

They didn't give out amenities

The room smelled the toilet was sealed to the floor the microwave had rust in it and the icurtains rods in the bathroom was rusted out didn't even was to sleep in the bed you could feel the boards in the mattress it was so then I had to burn candles to get the smell out and stains in the carpet

N/A

Old and not well maintained

Honestly the staff, the manager named Chris was highly irate and made our stay uncomfortable.

The location and the beds

I stayed at Inn town suites located on 1520 Crossways Blvd and they ripped me off. 1 paid 1,846.99 to stay from 7/1/25 until 7/30/25. They kicked me out on 7/16/25 and kept $824 dollars of my money. They refuse to refund my money and corporate doesn't answer. BEWARE...BEWARE...BEWARE. They will rip you off.

Staff attitudes