Hyatt Vacation Club at Sunset Harbor

Hotels
8.2 (294 reviews)
200 Sunset Lane , Key West , us

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Facilities for disabled guests
Non-smoking throughout
Private parking
Accessible parking
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Excellent central location – walkable to harbor and Main Street
Great pool area and waterfront views
Walkable to attractions and cruise-ship viewing
Helpful/responsive staff and friendly timeshare owners
Many units are clean and comfortable
Cons:
Some rooms are very small/cramped (tiny studio complaints)
Unexpected/excess fees and expensive parking
Inconsistent cleanliness in some units
False advertising/no ocean view for some bookings
Occasional inconsistent customer service

Categories

Cleanliness
7
Mixed reports: several guests mention clean rooms while others report needing a deep clean (stains on chairs, request to reinstate mid-week refresh).
Service
8.6
Generally helpful and responsive staff and praised timeshare owners, but a few reports of poor or inconsistent service (early checkout knocking, an unhelpful staff member, and an instance of bad customer service).
Location
9.5
Consistently praised: excellent, very walkable location close to the harbor and Main Street, waterfront views and easy access to Key West attractions.
Room Quality
7.2
Mixed quality: some units described as amazing and comfortable, others notably tiny or worn (very small studio layouts, obstructed views in some rooms).
Amenities
8.8
Strong amenities like a great pool area, mature landscaping and waterfront access are frequently noted; parking is available but can be expensive.
Value for Money
7.7
Mixed value: some guests enjoyed the stay and preferred the property to alternatives, while others report unexpected/excess fees and higher total costs than expected.
Food and Beverage
8.2
Standard quality for this hotel tier.
Overall Experience
8.6
Overall positive: many guests loved the location, pool and waterfront feel and would return, but caveats include occasional tiny rooms, extra fees, and inconsistent cleanliness/service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 22:00

Property Description

Luxurious Accommodations
Indulge in comfort at Hyatt Sunset Harbor Resort, where every unit is air conditioned and equipped with modern amenities like a flat-screen TV and DVD player. Upgrade to a unit with a kitchen and balcony for added convenience and relaxation.

Relaxing Spa Center
Unwind and rejuvenate at our on-site spa center, where you can pamper yourself with a variety of treatments and massages. Let go of all your stress and immerse yourself in a state of pure bliss during your stay.

Convenient Location
Located just steps away from popular attractions like Mallory Square and Key West Aquarium, our resort offers easy access to the best of Key West. Explore the vibrant surroundings and make the most of your vacation at Hyatt Sunset Harbor Resort.

Book now to experience the ultimate blend of luxury and relaxation at Hyatt Sunset Harbor Resort.

Important information:

The resort will replace each roof onsite between Apr. 14, 2025 and Sept. 14, 2025. During this project, we anticipate elevated noise levels near the work zone from 8 a.m. to 6 p.m. daily. For more information, please call the resort between 7 a.m. and 11 p.m. at +1 305-292-2001, option 5. Guests must be 21 years of age or older in order to check in without a parent or official guardian. Please note the resort fee includes the following: - Wireless internet - Incoming and outgoing faxes - In-room safety deposit box - 800/808 telephone surcharges - Movie/book-lending library - Business center services - Applicable daily resort activities - Access to barbecue facilitiesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EYW

Location

Guest Reviews

8.2
Based on 294 reviews
Cleanliness: 7
Service: 8.6
Location: 9.5
Room Quality: 7.2
Amenities: 8.8
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.6
J
Joakim • extended_group • se
10
2026-08-24 • via Nuitee
L
Liliana • solo_traveller • us
10
Pros:

La coincidencia con el festival de la temporada de la langosta

2026-08-24 • via Nuitee
T
The Stevens Travels • solo_traveller • us
9
2026-08-18 • via Nuitee
H
hao • family_with_children • ca
9
Pros:

location is great, very close to the harbor and Main Street.

2026-08-05 • via Nuitee
D
David • solo_traveller • us
10
Pros:

Great pool , amazing location. Right in the heart of key West.would definitely stay here again. I could walk to everything . Room was amazing and clean.

Cons:

Parking was expensive, but understandable.

2026-07-02 • via Nuitee
C
charlie • couple • gb
3
2026-06-08 • via Nuitee
T
Thea • solo_traveller • de
9
2026-05-19 • via Nuitee
A
azscubagal • Couples • Phoenix, Arizona
2
Horrible property, TINY studio room-makes a cruise ship cabin look huge!
Pros:

We really hated this stay. We booked through Hyatt and had absolutely no idea a room could be so tiny. We literally had to put our carry-on size luggage on the floor of the bathroom (bathroom was a good size) as there is absolutely no space. Even the coffee maker had to be moved into the bathroom, as it sits in front of the microwave, which you are unable to open otherwise. Closet floor space was a broom & a safe-so only enough storage for a backpack. There is a bed & two chairs, but chairs were disgusting (no doubt what those white stains were🤬). Then they have the audacity to ask you to strip the bed, wtf?? The room had a great view of the parking garage and instead of waking to the sound of waves, you wake to the large garbage trucks in the morning. I have absolutely no idea how this place has good reviews-it was absolutely horrible! (Also, be ready for fees, our $1000 stay ended up costing $1500, not due to food/bar, but excess fees charged!!)

2026-05-18 • via Tripadvisor
B
Ben-Alon-ld • family_with_children • il
10
Pros:

Amazing location, beautiful and luxurious room close to everything.

2026-05-11 • via Nuitee
J
Johanna • couple • fi
10
2026-05-05 • via Nuitee
N
NattyBohGirl74 • Couples • Austin, Texas
8
Great place to recharge & Enjoy everything Key West has to offer.
Pros:

We really enjoyed our time at sunset harbor. It was the perfect spot for us to recharge. The location is fabulous. The Timeshare Owners are the best, made new friends, and they really made the stay. The staff were helpful and responsive. We do look forward to coming back. Crucial advice to prospective guests, it’s a timeshare property expectations need to align with that, it won’t be a fine hotel or resort. My only criticism to the property is the rooms really need a deep clean and reinstate the mid-week refresh.

2026-04-18 • via Tripadvisor
K
KEIKO • solo_traveller • jp
10
Pros:

ロケーションが最高
プールエリアでゆっくりくつろげる

Cons:

スタッフの一人は大変親切で素晴らしかったが、もう一人は何を聞いても知りませんという答えでした。

2026-04-16 • via Nuitee
G
gipsyd2019 • Family
2
Booked an ocean view room, got a view of a pergola instead no ocean. Check out was at 10 and 9:50 they were knocking
Pros:

Terrible customer service, beware pictures are false advertisement there is no ocean view!

2026-03-19 • via Tripadvisor
D
Diana Leighton • solo_traveller • us
5
2026-03-19 • via Nuitee
N
Noel • family_with_children • us
10
2026-03-11 • via Nuitee
C
christinamhart • Family • Denver, Colorado
8
Pleasantly Surprised!
Pros:

We stayed here for four nights with our family of five in August 2025. I really liked this property. The unit we stayed in was waterfront and it was fun watching the big cruise ships come and go. Yes, the units were a little worn out, but the trade off is mature landscaping around the pool and a great, very walkable location. We stayed here following a few nights at Casa Marina and I was suprised to find that I preferred this property. Good job Hyatt!

2026-02-20 • via Tripadvisor
Y
Yoan • couple • de
9
2026-01-25 • via Nuitee
K
Karla • couple • us
2
Pros:

Pretty

Cons:

The tub stopper did not work and the thermostat did not work. I was told someone would fix it the next day-but, that didn’t happen

2025-12-10 • via Nuitee
T
Thiago • couple • br
10
Pros:

Muito top, localização boa. E vista linda o melhor pôr do Sol. Excelente para família

Cons:

Não tenho oque reclamar

2025-12-10 • via Nuitee
M
Michelle • extended_group • us
10
Great place easily accessible to all attractions
Pros:

Great location

Cons:

Loved everything

2025-12-05 • via Nuitee