Homewood Suites by Hilton New Orleans

Hotels
•
Homewood Suites by Hilton
8.6 (1720 reviews)
901 Poydras Street , New Orleans , US
+1 504-581-5599

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Excellent location / downtown
Friendly/helpful staff (several mentions)
Great breakfast
Spacious rooms / suites with kitchens
Comfortable beds and pillows
On-site amenities: pool, fitness, laundry
Good value / reasonable price
Cons:
Housekeeping lapses: rooms not serviced, trash left
Noisy or ineffective air conditioning
Valet/car burglary and poor corporate/valet response
Pool cleanliness issues (foam) and occasional bathroom flaws
Occasional average breakfast or noisy service areas

Categories

Cleanliness
6.8
Multiple reports of rooms not being serviced, trash left in rooms, clogged shower and overall reports of dirtiness (pool foam noted) indicate below-average cleanliness.
Service
8
Many reviews praise front desk, helpful staff and specific staff members; however a major incident involving valet/car burglary and poor corporate/valet response substantially lowers service sentiment.
Location
9.8
Consistently praised as excellent/downtown/central and convenient for walking to attractions and events across multiple reviews and languages.
Room Quality
8.4
Many guests report spacious, comfortable rooms, good beds and kitchen suites; some notes of dim lighting, cosmetic bathroom flaws and noisy air conditioning lower the score slightly.
Amenities
8.6
Property offers indoor pool, fitness room, coin laundry and parking options; generally positive but some issues reported (pool foam, noisy AC).
Value for Money
8.9
Several guests cited good pricing and value (including ability to save on parking); overall perceived as good value despite some service/cleanliness issues.
Food and Beverage
9.4
Breakfast repeatedly described as abundant, high-quality and well presented; a few notes of average breakfast do not outweigh many strong positive comments.
Overall Experience
8.9
Majority of stays were positive with standout staff and location, though isolated severe incidents (valet/burglary response) and housekeeping lapses created mixed overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Luxurious Suites in the Heart of New Orleans

Convenient Location: Experience the best of New Orleans with attractions like the French Quarter, Harrah's Casino, and the Superdome just steps away.

Fully-Equipped Kitchens: Enjoy the convenience of in-room kitchens with an oven to prepare your favorite meals.

Complimentary Breakfast: Start your day right with a delicious to-go breakfast including pastries, fruit, and a coffee station.

Experience the ultimate comfort and convenience at Homewood Suites New Orleans. Book now to make unforgettable memories in the vibrant city of New Orleans.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1720 reviews
Cleanliness: 6.8
Service: 8
Location: 9.8
Room Quality: 8.4
Amenities: 8.6
Value for Money: 8.9
Food and Beverage: 9.4
Overall Experience: 8.9
R
Reynolds • couple • us
3
Meh
Pros:

Indoor pool, pleasant staff.

Cons:

Shower clogged, ac kept resetting to 72° and our room was only cleaned/replenished once.

2026-10-30 • via Nuitee
G
Giulia • couple • it
10
Pros:

Posizione in zona downtown perfetta per spostarsi velocemente a piedi verso il quartiere francese. Inoltre colazione abbondante e di qualità. La struttura offre anche serviiO lavanderia a gettoni e sala fitness e piscina

2026-10-27 • via Nuitee
S
Shannon • couple • us
10
Pros:

Great location, clean and friendly staff

2026-10-26 • via Nuitee
A
Amy • extended_group • us
10
2026-10-23 • via Nuitee
A
ashley • family_with_children • us
1
2026-10-20 • via Nuitee
M
Michael • extended_group • us
1
Horrible
Pros:

How close it was to everything

Cons:

I left my car with the valet service over night and it was burglarised, neither the hotel staff nor the valet service cared anything about it when I reported it and one valet manager even thought it was funny, called corporate the next day an was told there was nothing they could do, I asked to speak to this guys manager and he replied with, I’m the boss and I can’t help you, after several more calls I spoke to a different “boss” that tried to help but really didn’t do anything, would never stay at any other Hilton after this experience. I can understand a problem at one hotel and overlook it but after being treated just as badly from corporate they have lost any future buisness from me

2026-10-17 • via Nuitee
L
Lauren • couple • us
7
2026-10-15 • via Nuitee
P
Peggy • extended_group • us
10
Excellent location, comfy beds.
Pros:

It was perfect location

2026-10-15 • via Nuitee
M
Morgan • solo_traveller • us
9
2026-10-14 • via Nuitee
B
Brett • solo_traveller • nz
3
Pros:

Location

Cons:

Air conditioning was too noisey
Breakfast offer was average
Staff were vacant

2026-10-12 • via Nuitee
C
Cherylyn • family_with_children • us
9
2026-10-12 • via Nuitee
C
Cherylyn • family_with_children • us
9
2026-10-12 • via Nuitee
K
Kerstin • family_with_children • de
9
Pros:

tolle Lage, zentrumsnah, ein Gebäude weiter ist ein Parkhaus (perfekt wenn man Geld sparen möchte und es nicht vom Hotelpersonal parken lasse möchte, bequem online vorbuchen). hatten großes Zimmer mit Küche. Frühstück sehr gut. schickes Hotel.

2026-10-11 • via Nuitee
V
Valton • solo_traveller • us
7
Pros:

The staff was great! The type of room we had was a good size for 4 people. The breakfast was filling.

Cons:

We were there from M-F and the room was never serviced. We had 4 bags of trash sitting in the kitchen floor.
I had to ask for additional towels and toliet paper since our room was never cleaned. The air conditioner was so loud and the room with the patio door was stuffy and the lighting was VERY dim (like being in a hole).

2026-10-10 • via Nuitee
A
Allen C Edwards • solo_traveller • us
10
Pros:

Very clean, very modern hotel. Room was really spacious. Close to our event.

Cons:

Nothing

2026-10-10 • via Nuitee
D
Destiny • couple • us
10
Pros:

Everything

2026-10-08 • via Nuitee
A
Ava • couple • us
8
It was a very comfortable room. Great pillows The staff were all very nice. Location felt safe abd convenient .
Pros:

Great location and Very good staff!

Cons:

Bathroom had some cosmetic flaws.

2026-09-18 • via Nuitee
N
Nancy • solo_traveller • us
10
2026-09-18 • via Nuitee
T
Tynisha • solo_traveller • us
10
2026-09-17 • via Nuitee
S
Suzy • extended_group • us
8
Comfortable room
Pros:

The room was great and the price was even better. Very comfortable and the kitchen was a bonus.

2026-09-16 • via Nuitee