Super 8 by Wyndham Grapevine/DFW Airport Northwest

AC, did not work in the entire hotel elevator did not work we had to use stairs! Guy at the desk didnt seem to care!

Our room smelled soo bad when we arrived, we assumed a yucky cleaning detergent. Went out for dinner and came back to the smell being soooo much worse. Tried to ignore it, then tried to find the smell, and discovered a dodgy fridge. Rang downstairs and was told, hold on. We held on for some time, but it got so much worse, so we packed our bags with the intention to find another hotel. Went down to check out, and old mate on the front desk sent us to another room with no smell - why didn't they tell us to do this earlier????

Ants in the room , Ac didn’t work & staff wasn’t friendly at all

Front desk not staffed all the time.

Breakfast, out of something every morning early. pool closed the entire week. air conditioning had trouble keeping the room cool

My room (103) has a mold problem (black mold?). After being in that room for a few hours, my chest started hurting and I was coughing and it made me sick so I checked out at 1:30am. The attendant moved me to another room (205) which was not much better so I just checked out and left. I will be asking for a refund and I probably should make a call to the health inspector to see if it's a black mold issue. If so, they will shut that room down....rightly so, its a health hazard!

Our experience at the Super 8 by Wyndham Grapevine/DFW Airport Northwest was extremely disappointing, primarily because of the condition of the pool area. The only reason we selected this hotel was because it had a pool for the children.

When we went to the pool, we found metal pop tabs and broken glass on the pool deck. Even more concerning, we personally found five separate pieces of clear broken glass inside the pool itself. At that point, we decided it was simply not safe for the children to swim.

What made the situation even more frustrating was the response from the front desk. We personally took several pieces of the clear glass we had removed from the pool to the front desk and showed them to the employee. Unfortunately, he seemed largely unconcerned about the situation.

Broken glass in a swimming pool is a serious safety hazard, particularly when children are expected to use the facility. We understand that problems can happen, but we expected the hotel staff to take immediate action to inspect and secure the pool after being notified.

Because the pool was the main reason we booked this hotel, having it be unsafe to use significantly affected our stay. I would strongly recommend that management inspect the pool area and establish a much better cleaning and safety procedure before allowing guests, especially children, to swim.

Nothing

Shuttle con mala disponibilidad sin explicaciones. Solo pudimos usarlo para ir al aeropuerto, pero no para recogernos. En la ida solo había 7 plazas y éramos 8
Piscina estropeada
Ascensor estropeado (nos cambiaron a 1@ planta

Smell of room, breakfast, wasn’t able to provide shuttle back to airport

The chair in our room the first night was pretty worn. Kinda shabby but with animals that may be expected.