Taj Lands End

Hotels
•
Taj Hotels, Resorts & Palaces
9 (624 reviews)
Byramji Jeejeebhoy Road, Bandstand, Bandra West, Mumbai, Maharashtra, 400050 , Mumbai , IN
91-22-66681234

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Facilities

Meeting rooms
Full-service spa
Front entrance ramp
Express check-out
Free bicycles on site
Electric car charging station
Free WiFi
24-hour front desk
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service from specific staff
Smooth check-in process
Cons:
Cleanliness and safety issues
Poor service experience from some staff

Categories

Cleanliness
8.45
Issues reported about broken glass in the room indicate a significant cleanliness lapse.
Service
9.92
Mixed feedback; some staff were friendly while others were reported as rude.
Location
10
Well-located for events, providing easy access to celebrations.
Room Quality
8.91
Room had issues reported; however, it was otherwise acceptable.
Amenities
7.44
Pool area neglected; reports of poor maintenance and services.
Value for Money
9.4
Considering the experiences, value felt lacking in several aspects.
Food and Beverage
8.45
Mixed reviews; some food quality issues reported but some meals enjoyed.
Overall Experience
9.45
Overall disappointing experience based on multiple guest reports.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:56

Property Description

Experience unparalleled luxury at Taj Lands End, where comfort meets elegance in the heart of Mumbai.

Relaxation at Its Best
Indulge in rejuvenating spa treatments, providing massages, body therapies, and facials tailored to soothe your senses. Complement your pampering with access to our 24-hour health club, outdoor pool, and serene sauna.

Culinary Delights
Savor global flavors at Vista, our renowned restaurant, or choose from three additional dining venues. Enjoy the convenience of 24-hour room service and unwind with a refreshing drink from our poolside bar.

Business and Leisure Combined
With over 55,000 square feet of versatile event space, including conference rooms, we cater to both corporate and social gatherings. Stay connected with complimentary Wi-Fi and enjoy free valet parking while being moments away from Mumbai's attractions.

Book your unforgettable stay at Taj Lands End today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOM

Property Policies

  • Pets

    Pets not allowed

  • General

    Events/parties allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Tajness - A Commitment Restrengthened (Taj Hotels)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

9
Based on 624 reviews
Cleanliness: 8.45
Service: 9.92
Location: 10
Room Quality: 8.91
Amenities: 7.44
Value for Money: 9.4
Food and Beverage: 8.45
Overall Experience: 9.45
G
Gomathi • solo_traveller • nl
10
Pros:

My view from the room

2026-07-03 • via Nuitee
A
AGARWAL • couple • in
10
Pros:

The property is one of the few that have managed to retain the old world hospitality. From the turn down services to cleaning it was all so perfect , the location takes the cake its just perfect , we had a sea facing room it was amazing

2026-07-03 • via Nuitee
A
Ali Adnan • couple • ae
8
2026-07-03 • via Nuitee
G
Gupta • couple • in
10
2026-07-03 • via Nuitee
K
KAPOOR • couple • in
9
2026-07-03 • via Nuitee
A
Ali Adnan • couple • ae
10
Excellent hospitality and well trained
Pros:

Taj keeps up for its name and hospitality

Cons:

Excellent service and staff experience

2026-07-03 • via Nuitee
R
Raj • solo_traveller • in
8
2026-07-03 • via Nuitee
J
jatinder • extended_group • in
10
2026-07-02 • via Nuitee
S
Sneha • couple • in
10
Pros:

Very helpful staff

2026-07-01 • via Nuitee
S
Suresh • couple • ae
10
Excellent Location Excellent Breakfast Excellent Staff
Pros:

Excellent Location
Excellent Breakfast
Excellent Staff

Cons:

Everything was perfect

2026-07-01 • via Nuitee
A
Aishwarya • couple • in
4
Pros:

Only location

Cons:

Except location

2026-07-01 • via Nuitee
T
Timothy • solo_traveller • gb
10
Its the staff more than just the building that makes a great stay, live music was always appreciated
Pros:

The Taj Club Room facilities were excellent, for me to be able to have breakfast there really made a difference to my stay.
The great staff attention and friendliness always made an evening in the bar a special time. Please give a special thank you to Neha in the main bar, she really gave 110% effort into all she did.

Cons:

Difficult to fault really. If anything, I was not familiarised with all the faciilites and what entitlements came with being in the grand luxury room.

2026-07-01 • via Nuitee
Z
Zahid Mohammed • couple • sa
10
Brand that stand up with all promises
Pros:

Excellent in a single word.

Cons:

Bit confused breakfast area but enjoyable food

2026-07-01 • via Nuitee
Y
Yikeber Behabtu • solo_traveller • et
10
2026-07-01 • via Nuitee
P
Pratibha • family_with_children • in
9
very good and confortable
Pros:

Breakfast was served at three places to to high occupancy of Hotel. Quality was good.

Cons:

It created mess for families as they had to move around for breakfast.

2026-06-30 • via Nuitee
V
Viji • couple • ae
2
Very bad stay .. bad staff .. least bothered staff
Pros:

Just the location

Cons:

The reception tried to change my room booking to a lower room category and trying to cheat me.. there was no one to even carry my luggage home .. bad customer service .. very bad for a Taj

2026-06-30 • via Nuitee
K
Karandeep • couple • gb
3
Clean but building work going on in the hotel so very noisy
Pros:

Great location and clean room.

Cons:

Drilling and building noise from 10.30-6pm. Staff kept saying that it will stop soon. They only offered to move me to another room at 5.30pm. Why is this floor even in service if you have building works going on the floor above? I had to contact the staff because they provided no updates. Was supposed to be a relaxing 2 nights in Mumbai before heading home and it was louder than the streets outside.

2026-06-30 • via Nuitee
N
Naik • solo_traveller • in
8
2026-06-29 • via Nuitee
S
Shyam Mohan • solo_traveller • in
6
Pros:

Location staff

Cons:

Very crowded, rooms outdated, need renovation
Inroom dining extremely costly by any five star comparison

2026-06-29 • via Nuitee
N
Nabeel • solo_traveller • in
1
Pros:

Cleanliness

Cons:

I have stayed at many Taj hotels across India, and this is the first time I have had such a disappointing experience. The staff seemed more interested in charging guests than genuinely supporting and serving them.
Except for the reception and billing process, most services were extremely slow and lacked the level of hospitality I normally expect from Taj.
I also sent a detailed email to the Taj team regarding my concerns, but I never received any response. It gives the impression that customer feedback and service quality are not being taken seriously.
The most frustrating part of my stay was that charges were added to my room invoice for items/services I never used. I had to spend unnecessary time arguing and following up with the team before they finally admitted it was an error on their side.
This entire experience wasted my time and significantly affected my trust in the brand. Based on this experience, I would seriously reconsider staying with this hotel again.

2026-06-29 • via Nuitee