The Harcourt Arms

Nada, realmente todo estuvo perfecto.

ツインベッドで予約したのにダブルになっていて、申告したらスタッフが2人ががりでツインに、その間待っていて時間浪費。夕食を併設パブでと思ってたら18時半までとの事、到着したのがその後なので車で15分以内数カ所探すがダメで結局夕食抜き、ビールとポテチ。翌朝朝食はシェフが到着遅れるとのことで9時過ぎまで料理不可との事。計画が遅れた。笑い話のネタにはなった。

There was nothing to dislike about the property. It had absolutely everything we could wish for from a country pub.

A couple of damaged bathroom fittings, which the manager assured us would be repaired on the day of our departure.

The fan in our room (Woodstock) was filthy, and needs a good clean.

Also (small point) why not supply a small cake of soap for the bathroom sink, so that the shower gel bottle can sit in the shower?

Nothing

Just a small thing that is different to my American palate, which I have found across my other rentals in the UK and not just at the Harcourt Arms. The king size bed was two smaller beds pushed together, so there was a slightly uncomfortable joint in the middle of the bed. That is the only thing that affected my comfort during my stay, but it does not affect my rating for everything being a fantastic value and experience. And I did get great sleep!

We had a horrible experience at Harcourt Arms. We had a "pay at the property" two bookings with free cancellation, one from 18 May to 20 May and another from 20 May to 21 May on Booking.com. Due to a change in plans, we were going to arrive on 19 May instead of 18 May. We were planning to cancel the bookings and re-book elsewhere but instead asked the property if they could modify the booking and they agreed. We received an email confirmation that our arrival date has been changed to 19 May. However, the property brought forward the start date of the second booking (making it from 19 May to 21 May) and never asked us to cancel the first booking (from 18 May to 20 May). To our surprise, the property classified our first booking as a "no show" and charged our card despite us clearly informing them ahead of time about our change in plans and them acknowledging this. On arrival, when we discussed this issue with the manager, Dragos, he kept changing his end of the story and lied about various things saying that it was our fault that we did not cancel the first booking (despite clearly telling the property about our two bookings and change in plans!). For example, he kept saying that our second booking was a direct booking even though every email we got regarding the second booking was through Booking.com. Also, he first said that Booking.com and not the hotel has charged us but then later changed this statement after we showed him our credit card statement. After much argument he said he will reduce £100 from the invoice since it was a mistake from their end. However, we ended up paying an extra £150 for no fault of ours. The entire handling of the situation felt completely dishonest and extremely unprofessional. Mistakes can happen, but honor their words and instead blaming the guests and overcharging them is unacceptablr. The room was average at best and nowhere close to the "five star" claim on some platforms.

nothing

Slight disappointed that there was no cereal options at breakfast except for a ready made pot of granola and yoghurt that my wife enjoyed.

It was a bit of a mystery that the happy hour beer was not available for the 4-7pm period only to become available once the happy hour was over effectively meaning that happy hour didn't really exist! Perhaps, as a small observation, it would have been sensible for an alternative beer to have been made available in the circumstances.
Having been provided with a 15% discount on meal and drinks (we asked for the cost of the 1st night meal we had added to the room bill) they were not able to apply this discount when we came to pay the final bill on checking out as their system didn't allow it!