Hotel Valencia Santana Row

Hotels
9.1 (396 reviews)
355 Santana Row , San Jose , us

Children allowed
Pets allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent food
Cons:
Cleanliness issues
Unresponsive guest services

Categories

Cleanliness
7.78
Issues noted with dirty dishes and clogged sink upon check-in.
Service
9.75
Staff was friendly and responsive to issues when reported.
Location
10
Great location in a redeveloped area with high-end shopping and restaurants.
Room Quality
8.74
Rooms were large and comfortable, despite cleanliness issues.
Amenities
8.77
Great bar and restaurant, looking forward to more dining experiences.
Value for Money
9.23
Standard quality for this hotel tier, with some redeeming qualities.
Food and Beverage
9.78
Excellent meals enjoyed during the stay.
Overall Experience
8.77
Disappointing check-in and service experience, but enjoyed food and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:16

Property Description

Upscale Accommodations on Santana Row

Spanish-Style Architecture and Dining
Indulge in the luxurious Spanish-style architecture and upscale dining options at Hotel Valencia. With 2 on-site restaurants and a full-service bar, your culinary desires are sure to be satisfied.

Chic Rooms and Rooftop Wine Bar
Experience comfort in style with 50-inch HDTV, Italian marble bathrooms, and boutique bath amenities. Unwind at the trendy VBar or enjoy panoramic views at Cielo, the rooftop wine bar.

Relaxation and Recreation
Take a dip in the outdoor pool, hit the gym, or explore the vibrant Santana Row. Whether you're here for business or leisure, Hotel Valencia offers the perfect blend of relaxation and excitement.

Book your stay now at Hotel Valencia Santana Row for a truly unforgettable experience.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 396 reviews
Cleanliness: 7.78
Service: 9.75
Location: 10
Room Quality: 8.74
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 9.78
Overall Experience: 8.77
M
Maria D solo_traveller us
10
Pros:

Very central located

Cons:

NA

2026-07-17 via Nuitee
A
Anastasia couple us
8
Great stay. Walk to shops and restaurants in Santana Row
Pros:

Great location!

2026-07-17 via Nuitee
E
Eric couple us
10
A lovely experience
Pros:

All great experiences minus the late night room service taking over an hour which we cancelled and weren’t charged
Second issue was a friend left her card on file to treat us to breakfast and they charged us at checkout.
The staff was great and we had to bring our dog and she was treated well by everyone.

Thanks, Eric

Cons:

N/A

2026-07-14 via Nuitee
F
Faras couple ae
7
Great location, good property, average service , too expensive for what it offers
Pros:

Location

Cons:

Service, amenities

2026-07-14 via Nuitee
M
Melinda solo_traveller us
7
2026-07-12 via Nuitee
D
DOUGLAS solo_traveller br
9
Pros:

A localização é perfeita, no coração de Santana Row. Funcionários muito atenciosos e o quarto muito confortável.

Cons:

Tudo foi excelente.

2026-07-10 via Nuitee
S
Shelly family_with_children us
10
I really enjoyed my stay.
Pros:

It was fine.

Cons:

Potatoes greasy

2026-07-07 via Nuitee
A
ammar couple ae
9
2026-07-06 via Nuitee
W
Wan Yu couple tw
9
2026-06-29 via Nuitee
B
bk_chic Couples
10
Top notch
Pros:

Always a pleasant experience. This is my go to whenever in the area. Nice pool, bar, onsite restaurant, friendly and helpful staff, comfortable rooms with nice views. Great location on the Santana Row strip and walking distance to the Westfield mall. So many great restaurants and shops at your doorstep.

2026-06-27 via Tripadvisor
O
Owen couple us
10
Love our San Jose oasis on Santana Row
Pros:

Love the hotel , location , staff and rooms . We stay every time we are in San Jose

Cons:

So popular during FIFA there were no rooms unfortunately

2026-06-18 via Nuitee
K
Kyle couple us
10
Perfect stay for Santana Row fun at night and for brunch.
Pros:

The location was a lot of fun as we could walk out the front door and shop or eat. The room was nice and had good amenities.

Cons:

NA

2026-06-13 via Nuitee
M
Mary couple us
10
2026-06-09 via Nuitee
O
Owen couple us
7
this is usually my choice of hotel when I fly out there.
Pros:

everything except the graduation party on the same floor as my room. Young girls (12 yo) were running up and down that hallway consistently until 1am. I flew across the country to be at the birth of my grandson, and was exhausted. Not able to sleep until 2am when they finally went to bed.

Cons:

see above. More careful room placement the parties are happening on the 7th floor!

2026-06-08 via Nuitee
D
Diana couple us
10
Cons:

В ванной стояла вода,это было очень неприятно.В раковине тоже плохо проходила вода и снизу сильно капало с трубы при использовании раковины.Пришлость ложись туда полотенца,чтобы не было воды по всему полу.

2026-06-07 via Nuitee
I
Irit couple il
6
לא משהו
Pros:

כלום

Cons:

זרם מים חלש מאוד במקלחת. המלון גובה בנוסף שירות עבור כל לילה 25$, דבר מוזר ביותר

2026-06-03 via Nuitee
S
Soraya couple us
10
Had a great stay at this hotel.
2026-06-03 via Nuitee
I
isabelbL4837XS Family
10
Recommended Stay!
Pros:

Amazing stay at Hotel Valencia! Location and amenities are top tier. Michelle at the front desk went above and beyond to ensure our stay was great!

2026-05-31 via Tripadvisor
M
Malgorzata solo_traveller ch
2
2026-05-31 via Nuitee
C
Charlotte couple us
8
2026-05-28 via Nuitee