El Embajador, a Royal Hideaway Hotel

Hotels
•
Royal Hideway Luxury Hotels by Barcelo Hotel Group
8.9 (1086 reviews)
Sarasota, 65 , Santo Domingo , DO
+1 809-221-2131

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Breakfast chaos
Inaccurate room views
Issues with cleanliness in public areas

Categories

Cleanliness
8.31
Some comments noted cleanliness issues, such as carpets being dirty and slow service at breakfast.
Service
9.28
Many reviews praised the helpfulness and attentiveness of the staff.
Location
9.32
The hotel is centrally located, making it easy to access local attractions.
Room Quality
9.27
Rooms were described as comfortable, well-equipped, and spacious.
Amenities
8.8
The pool and common areas are well-maintained, though some areas were noted as too cold.
Value for Money
8.76
Overall great value as expressed in many reviews, although a couple of confusion led to some dissatisfaction.
Food and Beverage
8.31
Some reviews mentioned chaos during breakfast and long wait times for food.
Overall Experience
9.18
Generally a positive experience with some noted issues that could improve.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:34

Property Description

Luxurious Accommodations
El Embajador, a Royal Hideaway Hotel offers stylish guestrooms with modern conveniences and stunning views of Santo Domingo.

Exclusive Services
Guests can enjoy personalized service at The Ambassador Level Lounge and the highly-attentive service of The Royal Club, ensuring a truly luxurious stay.

Entertainment and Leisure
For added excitement, the hotel features an on-site casino, catering to both business and leisure travelers looking for a memorable experience.

Experience the epitome of luxury and convenience at El Embajador, a Royal Hideaway Hotel. Book now for an unforgettable stay.

Important information:

Please note that guests booking 6 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SDQ

Location

Guest Reviews

8.9
Based on 1086 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 9.18
J
Jean Armand • extended_group • mx
8
2026-09-04 • via Nuitee
J
Jorge • solo_traveller • ve
10
2026-09-03 • via Nuitee
H
Hoefken • solo_traveller • pe
8
Pros:

Tienes muchos restaurantes y espacios. Las habitaciones son muy buenas y modernizadas

Cons:

La ubicación nonestaba tan buena

2026-09-03 • via Nuitee
M
Mary Ann • couple • us
10
My favorite hotel in Santo Domingo from now on
Pros:

Everything , breakfast , room , bathtub, creams , shampoo , Bed .
Also the beautiful trees and parrots

Cons:

Everything was perfect

2026-09-03 • via Nuitee
M
Manuel • couple • do
10
2026-09-03 • via Nuitee
J
Jorge • extended_group • ec
9
Pros:

HABITACIÓN

2026-08-31 • via Nuitee
M
Moab • family_with_children • fr
6
Un séjour difficile.
Pros:

J’aime bien l’emplacement

Cons:

La condition de réservation n’était pas respectée car lors de la réservation était inclus 2 lits double et 1 grand lit double, et également un mini bar. En arrivant; dans la chambre y avait que 2 lits double et le mini bar n’était pas gratuit. Donc c’était vraiment incohérent par rapport à ce que j’avais réservé.

2026-08-30 • via Nuitee
G
Gregory • couple • fr
9
Séjour très agréable, belle piscine, belle salle de gym, on s’est régalé.
Pros:

Petit dej au top, la chambre était propre et parfaite. Le seul petit hic était le transfert de l’aéroport organisé par l’hôtel, aucun taxi ne nous attendait.
On a réussi à trouver sur place un taxi sans soucis où des uber sont dispos également donc ce service là n’est pas indispensable.
Sinon super hôtel

Cons:

Rien

2026-08-28 • via Nuitee
J
Jonathan • couple • it
10
Cliente abituale, sempre 5 stelle di esperienza!
Pros:

Vengo a Santo Domingo circa 4 volte all'anno e soggiorno sempre qui, da un minimo di 2 a un massimo di 10 giorni. Sono ormai un cliente affezionato e c'è un motivo!

Le camere sono di livello 5 stelle, sempre impeccabili. È un albergo storico ma perfettamente aggiornato, con un mix riuscito tra fascino d'epoca e comfort moderno.

La colazione è favolosa e il personale del ristorante super professionale e solare. Anche il lobby e il concierge sono eccellenti: gentilezza ed efficienza costanti. I giardini sono meravigliosi.

Lo consiglio senza esitazione: per me è un punto fermo ogni volta che vengo a Santo Domingo!

Cons:

Non mi è piaciuto che l'ultima volta, a giugno scorso, avevo prenotato e su Booking non era indicato che la piscina non fosse disponibile perché in ristrutturazione. Per me questa è una mancanza gravissima: un'informazione così importante deve essere comunicata chiaramente al momento della prenotazione.
Inoltre la palestra è meglio chiuderla, perché non ha praticamente nulla. Con tutto lo spazio a disposizione, non capisco perché non facciano un investimento serio in attrezzature vere. Ogni volta sono costretto ad andare al body shop esterno. Altri alberghi invece hanno una convenzione con il body shop, e gli ospiti possono usufruire delle installazioni semplicemente essendo ospiti dell'albergo — qui invece no.

2026-08-28 • via Nuitee
A
Andrea • couple • pl
10
2026-08-27 • via Nuitee
G
Gleni • family_with_children • it
10
2026-08-24 • via Nuitee
M
Melanie • couple • do
9
Amazing place
Pros:

Its gorgeous and always smell really good, the attentions are incredible and the food is really good.

2026-08-24 • via Nuitee
N
Nicolò • extended_group • it
10
2026-08-23 • via Nuitee
G
Gabriele • family_with_children • do
9
2026-08-20 • via Nuitee
R
Ronald • solo_traveller • us
10
Old world charm at a great location!
Pros:

great location, pool and old world charm

Cons:

None

2026-08-20 • via Nuitee
S
Santa Cruz • couple • co
9
2026-08-19 • via Nuitee
C
Camilo • couple • do
8
2026-08-18 • via Nuitee
J
Jonny Alexander • couple • co
10
Recomendado
Pros:

Muy buen hotel!! Totalmente recomendado. Todo muy bien

Cons:

Todo estuvo bien!!

2026-08-17 • via Nuitee
M
Manuel • extended_group • do
10
Excelente desayuno.
Pros:

La comodidad

2026-08-17 • via Nuitee
J
JORDAN ESPARZA • solo_traveller • co
10
La Dolce Vita en Santo Domingo
Pros:

Todo! Es un lugar maravilloso! La cama para sentirse en verdadero descanso. La decoración es increíble. Conservado en los mejores tiempos. Personal estupendo en todas las áreas, destacamos a Ivette y Benjamin en el comedor. Desayuno buffet con muchas y variadas estaciones para disfrutar cada día.

2026-08-16 • via Nuitee