Holiday Inn Express Hartford South - Rocky Hill by IHG

Hotels
•
Holiday Inn Express
8 (719 reviews)
20 Waterchase Drive , Rocky Hill , US
+1 860-563-7877

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful, friendly and responsive staff (multiple mentions)
Good, varied continental breakfast (real coffee, healthy options)
Rooms often described as clean, new or recently renovated
Comfortable/large rooms
Convenient/good location
Easy check-in/out and exemplary service from named staff
Cons:
Cleanliness issues in some rooms (hair, sticky floors, black mold on shower curtain)
Noise/poor sound insulation causing sleep disturbances
Pool cleanliness concerns (crowded/unclean)
Ice machines not available on every floor
Bathroom problems (small size, cracked toilet seat, broken dispensers, poor lighting)
Perceived as somewhat pricey and high laundry fees
Website room/location depiction did not match some guests' experience

Categories

Cleanliness
6.5
Mixed reports: many guests found rooms clean and recently renovated, but several reviews mentioned hair, sticky floors, black mold on shower curtains/corners and general bathroom grime.
Service
9.5
Consistently praised: front desk and named staff were described as very helpful, friendly and responsive; multiple reviews explicitly call out exemplary service.
Location
8.5
Generally positive: several guests cited a good location, though one guest noted the website's depiction and nearby walkable businesses were misleading.
Room Quality
7
Comfortable and roomy for many guests, but issues reported include cracked toilet seat, poor lighting, awkwardly made beds and small bathrooms in some rooms.
Amenities
7.5
Decent offerings (small fitness, outdoor pool, laundry) but problems noted: ice machines missing on a floor, pool cleanliness concerns and laundry fees considered high.
Value for Money
7
Perceived as slightly pricey by some guests; extra charges (laundry) and mismatch between advertised rooms/area and reality reduced perceived value.
Food and Beverage
8.5
Breakfast frequently praised for variety and options (including healthy choices and real coffee); a few comments about repetitive offerings over multi-day stays.
Overall Experience
9.5
Most guests had pleasant stays and would recommend or return, highlighting helpful staff and good breakfast, despite some notable cleanliness/noise issues for a minority.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
Located just 4 km from downtown Rocky Hill, Connecticut and Dinosaur State Park, the Holiday Inn Express Hartford South offers easy access to popular attractions.

Comfortable Accommodations
Enjoy spacious rooms equipped with free Wi-Fi, refrigerator, microwave, flat-screen TV, work desk, coffee maker, and hairdryer for a relaxing stay.

Great Amenities
Take advantage of the outdoor pool, daily buffet breakfast, gym, business center, and free parking during your visit.

Book your stay at the Holiday Inn Express Hartford South - Rocky Hill for a convenient and comfortable experience near top destinations in Connecticut.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

8
Based on 719 reviews
Cleanliness: 6.5
Service: 9.5
Location: 8.5
Room Quality: 7
Amenities: 7.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 9.5
C
Chris • couple • us
7
2026-10-27 • via Nuitee
A
Andrew • couple • us
8
Great time and would definitely recommend and stay again!!
Pros:

It seems the hotel was recently built or renovated so everything was still new fresh and felt up to date, staff was nice and helpful and the rooms where clean and comfortable

Cons:

The only thing that was a tad frustrating and I’m really grasping at straws here is of course the one floor I stay on the 3rd floor, has no ice machine, there is one on every other floor but that one so I had to do a little elevator running around for some ice but other than that it was great!!!

2026-10-26 • via Nuitee
M
mathieu • family_with_children • fr
10
2026-10-21 • via Nuitee
K
Katie • couple • us
5
It was a place to stay, a little more pricy,
Pros:

Staff at the desk were very nice and helpful.

Cons:

t was a place to stay, but wouldn't for more than 1-2 nights. The "Express" indicated that corners would be cut and they were. Ice not on all floors, hair found near the microwave and on the floor, the toilet seat was cracked, and the beds were made so that it was hard to get into the sheet. And with the sheet tucked so tight and half way down the bed, we fought with the "comforter" and the sheet. Just make the bed the normal way and don't try to appear to be so fancy and complicated. It doesn't take more money to be clean just the time.

2026-10-14 • via Nuitee
W
William • couple • us
9
2026-10-14 • via Nuitee
L
Liane • extended_group • us
6
Decent place for a quick overnight stay
Pros:

Good location and very courteous staff. Wonderful selection for their continental breakfast!

Cons:

It could use some sprucing up and maybe bathroom upgrades would be nice. There was no working fan in our bathroom and some of the caulking, etc needs attention.

2026-10-13 • via Nuitee
A
Ann • solo_traveller • us
10
2026-10-12 • via Nuitee
J
James • couple • us
9
2026-10-10 • via Nuitee
S
Sayumi • solo_traveller • us
4
Disappointing, could not get any sleep
Pros:

Breakfast had a lot of options. The egg-white omelet was a nice healthy touch.

Cons:

I was put in on a first floor room, and could not sleep at all due to the sound of the doors banging shut (there is almost no sound insulation from the hallway. This utterly sabotaged my crucial work performance. Also, there were black mold stains on shower curtain and on the corners of the bathroom, and the dispenser handle to the body soap was broken off. The lighting is also terrible. It just seemed that there was little care to make things look presentable in the bathroom.

2026-10-09 • via Nuitee
T
Tasha • couple • us
9
2026-09-16 • via Nuitee
W
Wolfgang • family_with_children • de
7
2026-09-11 • via Nuitee
B
Brendaliz • extended_group • us
9
The stay was very pleasant. Would stay there again.
Pros:

The staff was very helpful and friendly. The breakfast had good options. The room was big and comfy.

Cons:

The floor in front of the fridge was a little bit sticky.

2026-09-06 • via Nuitee
B
Bianca • solo_traveller • nl
8
2026-09-03 • via Nuitee
T
Tomasz • couple • pl
9
2026-09-03 • via Nuitee
M
Marilyn • extended_group • us
7
My stay was fair, not what I expected. I thought the facility was better than what saw personally.
Pros:

Breakfast was ok, the same meal for the 3 days I spent there. There could have been a little more variety to choose from. The service was minimal, the front desk staff both morning and night were very helpful especial the night staff.

Cons:

The advised rooms on the web site was not what I experienced. I expect the room to be like what was on the web site, location, businesses in the area which were mentioned as walkable were not seen or easily located.

2026-09-01 • via Nuitee
S
Sherlin • couple • us
1
2026-08-27 • via Nuitee
C
Christine • solo_traveller • nl
8
2026-08-24 • via Nuitee
W
William • solo_traveller • us
10
2026-08-24 • via Nuitee
C
Charles • solo_traveller • us
4
2026-08-23 • via Nuitee
V
Vladimir • family_with_children • us
10
2026-08-20 • via Nuitee