Best Western Gateway Grand

Hotels
Best Western
8.8 (2180 reviews)
4200 North West 97th Boulevard , West Hills , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Cons:
Issues with room assignments
Some cleanliness concerns

Categories

Cleanliness
8.13
The hotel was clean but there were issues with housekeeping being loud and knocking early.
Service
9.6
Staff was friendly and accommodating, with specific praise for omelet preparation.
Location
9.64
Convenient location for access to restaurants and major roads.
Room Quality
7.59
Mixed reviews on room comfort; beds were not as described, some were defective.
Amenities
8.62
Good breakfast and nice outdoor jacuzzis, but some amenities need improvement.
Value for Money
8.58
Offers reasonable pricing for the services provided.
Food and Beverage
9.13
Breakfast was varied and generally well-received, with specific highlights on omelettes.
Overall Experience
9.1
Overall a positive stay but with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:48

Property Description

Convenient Location
Situated just off Interstate 75, Best Western Gateway Grand is only 2 miles from Santa Fe College, offering easy access to nearby attractions.

Amenities Galore
Enjoy a complimentary airport shuttle, on-site restaurant, free Wi-Fi, outdoor pool, hot tub, fitness room, and business facilities during your stay.

Delicious Dining
Indulge in a variety of classic American dishes at Gator’s Den, complete with a full bar, and don't forget to start your day right with a free daily breakfast.

Experience comfort and convenience at Best Western Gateway Grand - book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GNV

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.8
Based on 2180 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 7.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 9.1
M
Maymir family_with_children us
4
2026-08-07 via Nuitee
D
Darlene solo_traveller us
9
it was a very good overall stay staff were extremely pleasant, and the room was spacious and comfortable
Pros:

The room is spacious and clean and having a restaurant on site was very convenient

Cons:

that the pool was not working

2026-08-06 via Nuitee
W
Willians extended_group us
8
Todo muy bueno
Pros:

El desayuno es muy bueno tienen una estación de Omelet que no la había visto en ningún hotel, de este precio todo bien 👍 nos quedamos dos noches

Cons:

El lobby podrían cambiar los muebles que están viejos pero por lo demás todo muy bien 👍 recomendado 100%

2026-08-06 via Nuitee
A
Azusena couple us
10
2026-08-06 via Nuitee
L
Laura extended_group us
8
Nice , convenient stay
Pros:

The staff was very informative and friendly

Cons:

It’s an old property the air conditioning was not working properly and the pillows were not good and they need more

2026-08-05 via Nuitee
J
Jessica family_with_children us
6
We just stayed for the weekend so we can be closer to the springs and didn’t have to travel so far from the house having
Pros:

That it was close by to the things that I needed to go to

Cons:

The beds were very uncomfortable hard

2026-08-05 via Nuitee
T
Tina solo_traveller us
9
2026-08-05 via Nuitee
M
Michelle family_with_children us
10
2026-08-05 via Nuitee
A
Ashleigh couple us
10
2026-08-05 via Nuitee
M
Marcel couple de
6
Pros:

Schöne Lobby. Gutes Frühstück mit individuell zubereitetem Omelette.

Cons:

Ausstattung des Zimmers schon ziemlich in die Jahre gekommen. Nur Oberflächlich gereinigt. Klimaanlage sehr laut.

2026-08-04 via Nuitee
M
mduffaut couple us
8
The price was good and the staff friendly.
Pros:

Breakfast was good. An attendant was frying eggs for us separately. Nice move!

Cons:

The furniture is old. The desk and the accent chairs in the room are worn out. The carpet is dirty all over.

2026-08-04 via Nuitee
K
Karen solo_traveller us
5
Hotel in Despair
Pros:

All the staff were pleasant and willing to.please.

Cons:

We didn't like the fact that the pool and hot tub were full of Green algae, which was disgusting. It remained opened and guests swam in the pool. Eventually, itwas drained. We received 25% off room for only one night of the three we were there.This hotel is in need of desperate maintenance and updating. Door to room 233 would not open last year unless pushed, and after one year later, it remains the same. Towels were old, thin and dingy; there was also a hole in one of the blankets Leather on Chair in room was peeling and duct tape was on air conditioning/heater unit under window.There was even a shirt left behind from a previous guest that was behind chair.

2026-08-04 via Nuitee
S
Strickland solo_traveller us
8
Great place for the price. Better than most!
Pros:

Spacious and seemed decently clean. Wonderful breakfast included

Cons:

Bed was hard and worn out. Bathroom smelled like urine but looked surface clean

2026-08-03 via Nuitee
N
Nathalie family_with_children us
9
Un très bon rapport qualité prix pour une halte sur la route.
Pros:

L’hôtel est situé proche de la 75, ce qui permet un arrêt sur la route. L’hôtel est très joli quand on arrive. Les chambres sont spacieuses et confortables. Le personnel est très gentil. La piscine fait du bien quand on arrive, même tard. Le petit déjeuner est vraiment bien.

Cons:

Les chambres sont un peu vieillissantes mais confortables. Nous avions de Kleenex qui n’étaient pas jetés au bon endroit dans la chambre.

2026-08-02 via Nuitee
K
KAREN HODGE solo_traveller us
2
NOT RECOMMENDED
Pros:

Friendly staff, good breakfast selections, easy access from highway, roll in shower, 4 nice pillows, if you are a coffee drinker that is 24/7

Cons:

Stained mattress; pad that didn't cover mattress and bunched; smelly room; curtain would not stay down due to angle of ac fan; difficult to regulate consistent temp

2026-08-02 via Nuitee
C
Curt solo_traveller us
10
2026-07-23 via Nuitee
J
Jana family_with_children de
9
Gerne wieder! Haben sogar noch eine Nacht rangehangen..
Pros:

Wasser und Kaffee 24/7! Tolle Anlage, schöner Pool. Fleißiges Personal.

Cons:

Klimaanlage im Zimmer sehr laut. Wir haben sie irgendwann ausgeschaltet.

2026-07-23 via Nuitee
S
Sue couple us
10
2026-07-23 via Nuitee
M
Miguel family_with_children us
10
Great, we enjoyed very much!
Pros:

Excellent location and very professional staff; upon check-in, they informed us about the 24-hour coffee service and also recommended the breakfast. We didn't get a chance to use the pool, but the area looked very pleasant. My wife and son loved the breakfast (I couldn't try it myself because I'm on a diet, so, so sorry).

Cons:

N/A

2026-07-23 via Nuitee
T
Tracy family_with_children us
9
Pros:

location, staff

Cons:

restaurant closed

2026-07-21 via Nuitee