Hilton Garden Inn Minneapolis/Bloomington

Hotels
Hilton Garden Inn
8.8 (292 reviews)
5140 American Boulevard West , Bloomington , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good food quality
Location accessibility
Cons:
Cleanliness issues
Room assignment errors
Overpriced for services

Categories

Cleanliness
8.26
There were multiple mentions of ants in the rooms indicating cleanliness issues.
Service
9.73
Positive mentions of staff being welcoming and helpful, although there were service issues noted.
Location
9.27
Good location for accessing metro attractions and the availability of Tesla chargers.
Room Quality
7.72
Issues with room assignments and quality described, such as the firmness of mattresses and sofa comfort.
Amenities
8.75
The hotel had various amenities such as breakfast and charging stations, but some were not satisfactory.
Value for Money
8.21
The hotel felt overpriced for the offered amenities and services.
Food and Beverage
9.26
Positive comments about the quality of breakfast and dinner options.
Overall Experience
9.23
Mixed overall experience with both positive and negative factors impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:46

Property Description

Convenient Location
Located minutes away from St. Paul International Airport and the renowned Mall of America, the Hilton Garden Inn Bloomington offers easy access to key attractions and transportation hubs.

Modern Amenities
Enjoy spacious accommodations equipped with free high-speed internet, in-room microwaves, and refrigerators. Stay active at the fitness center or grab essentials from the on-site convenience store.

Exploration Opportunities
Situated near Interstate 494, guests can discover hiking trails, golf courses, and casinos in the area. Perfect for leisure or business travelers seeking comfort and convenience.

Book your stay at the Hilton Garden Inn Bloomington for a memorable and hassle-free experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSP

Location

Guest Reviews

8.8
Based on 292 reviews
Cleanliness: 8.26
Service: 9.73
Location: 9.27
Room Quality: 7.72
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 9.26
Overall Experience: 9.23
K
kulame solo_traveller us
10
2026-08-06 via Nuitee
K
Katie solo_traveller us
7
Pros:

It was a very normal hotel. The person who checked us in was great!!

Cons:

But for being a "Hilton" and we had an actual King suite with the 2 rooms it was very basic. Nothing over the top. For $200 a night it should have some kind of "wow" factor to it.
The Kcup coffee pot didn't work. The lamp in the living room was bent and crooked. The reading lamp on the one side of the bed was burnt out. The light switch in the bedroom wasn't connected to anything that we figure out.
I sent my husband down for something at the desk and he was yelled at by the guy who was watching over the kitchen. Because the guy didn't know what my husband wanted. My husband was very upset. He actually told me it was an ok stay besides that dudes attitude. (The over night desk person wasn't there at that time yo give my husband the stuff I asked for)
I was quoted a lower price on bookings.com but ended up paying full price.
Thus isn't the first Hilton Garden Inn we've stayed at. It might have been an off weekend. We will be trying it again with another stay at another location.

2026-08-04 via Nuitee
A
Ashfaq family_with_children us
8
Pros:

Break fast was good need to add more choice for vegetarian food.

2026-08-03 via Nuitee
G
Gabby family_with_children us
1
Short and very disappointing
Cons:

My reservation was canceled due to a system outage so I wasn’t able to be checked in. Sam was the one who notified my family and I about the situation and was very dismissive. He basically told us there was nothing he could do and assumed that the system would return back on. We ended up leaving and was well taken care of by the Holiday Inn across the street. We initially had oxygen that was delivered to the Hilton Garden for my mother’s medical needs. We only went back to the Hilton Garden to return that oxygen and was told that the system did not come back up until 4 AM the next morning. My family and I understood that this was something that occurred out of their control, but it was handled poorly and the customer service was nonexistent. We will not be back.

2026-08-03 via Nuitee
L
Laurie couple us
8
2026-07-20 via Nuitee
R
Rosa Maria couple gt
8
Comfortable hotel
Pros:

Free parking

Cons:

The roads were closed so it was difficult to get there

2026-07-19 via Nuitee
B
Brittany couple us
10
2026-07-10 via Nuitee
J
Jackson solo_traveller us
7
2026-07-09 via Nuitee
H
Hodabalo solo_traveller us
7
Pros:

Quiet place, clean and comfortable

Cons:

Shower was difficult for kids

2026-07-05 via Nuitee
K
Karen solo_traveller us
10
2026-07-04 via Nuitee
P
Pamela couple us
8
We really enjoyed the bar and dinner area.
Pros:

Relaxing environment for drinks and dinner.

Cons:

The bed mattress and bedding material were not comfortable for me.

2026-06-26 via Nuitee
E
Eric Maarten extended_group nl
9
Superb, would come here again
Pros:

Friendly staff, great room

Cons:

Nothing

2026-06-23 via Nuitee
R
Rozsheena couple us
6
My stay was okay. It could’ve been better. The Mall of America was fun!
Pros:

The cleanliness of the lobby and bar area. I love the fact that they have a kitchen that still provides full meals to the patrons staying at the hotel. Very convenient.

Cons:

My shower door wouldn’t remain closed my fiancé and I had to place a face towel in between the glass shower doors to keep the main door from opening while showering. The microwave wouldn’t heat the food at all! I set the heating time between the ranges of 1 minute and up to 10 mins and my food remained cold. We arrived at the hotel on Thursday and checked out on Sunday. Not one time did housekeeping clean our room! Not once. We understood that housekeeping are there on certain days, but when we left our room to do some shopping, housekeeping was cleaning rooms on our floor. We didn’t leave the DND sign on the door so that the room could be cleaned. Upon our return it was the same as when we left. We spoke with the third shift clerk and she said that she would let the manager know. The manager was told the exact issues I explained to the clerk on third shift, yet she only offered an apology. No discount or comp points for the inconvenience. Very disappointing, especially being a Hilton Rewards Member. Just because I used the Booking.com website to schedule the hotel doesn’t mean that the room and service shouldn’t be the same treatment.

2026-06-22 via Nuitee
M
MiKaela family_with_children us
9
2026-06-19 via Nuitee
G
Gail couple us
8
2026-06-16 via Nuitee
C
Charity family_with_children us
8
2026-06-08 via Nuitee
M
Magnus extended_group se
8
2026-05-19 via Nuitee
J
Jol family_with_children us
10
Pros:

Very clean and excellent assistant.

Cons:

N/A

2026-05-19 via Nuitee
D
Dawn solo_traveller us
10
Pros:

Very clean beds nice

2026-04-25 via Nuitee
J
Joy solo_traveller us
10
2026-04-20 via Nuitee