NH Collection Palacio de Burgos

Hotels
8.9 (6601 reviews)
Calle de la Merced, 13 , Burgos , ES

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Comfortable rooms
Cons:
High parking fees
Some issues with room amenities

Categories

Cleanliness
8.4
Most reviews described the hotel as clean, but a few concerns about maintenance were noted.
Service
9.4
The service was frequently praised, with many mentioning helpful staff.
Location
9.4
Multiple reviews highlight the excellent location of the hotel.
Room Quality
8.9
Rooms are comfortable and spacious, but some mentioned issues with items like a missing toilet brush.
Amenities
8.4
Amenities were generally well-received, but some mentioned areas for improvement.
Value for Money
8.4
Some guests felt the prices were high relative to the service provided.
Food and Beverage
8.9
Food quality received positive remarks, although there were some complaints about service speed.
Overall Experience
9.4
The overall experience was rated highly according to several reviews, emphasizing a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 17:52

Property Description

Luxurious Accommodations
Experience the perfect blend of historic charm and modern luxury at the NH Collection Palacio de Burgos. Each stylish room is equipped with top-notch amenities to ensure a comfortable stay, from a 48-inch TV to a professional hairdryer in the private bathroom.

Fine Dining Experience
Indulge your taste buds at the elegant on-site restaurant, where you can savor a delightful selection of international and regional dishes paired with a wide array of wines and champagnes. The culinary experience at our hotel is sure to leave a lasting impression.

Prime Location
Located in the heart of Burgos, our hotel offers easy access to top attractions such as the Plaza Mayor and Las Huelgas Monastery. With the River Arlanzón and the Cathedral just steps away, the NH Collection Palacio de Burgos is the ideal choice for a memorable stay in this historic city.

Book now for an unforgettable stay at the NH Collection Palacio de Burgos!

Important information:

- The name on the credit card used for the booking should correspond to the guest staying at the property.

- Pets should not be left alone in the room

- Pets are not allowed in the common food and beverage areas of the hotel

- The use of a dog leash is mandatory in the common areas of the hotel

- Any damage caused by the animal will be the responsibility of the owner and a charge will be made to the credit card for the replacement of the damaged object

- In case of noise or inconvenience caused by the pet, the hotel reserves the right to cancel the stay of the client and the pet

- The pet should not use the bathroom or the showers in the rooms

- It is not allowed to use towels or sheets to clean the animal

- The rules referring to the spaces in which the access of pets is not allowed, do not apply to the case of guide dogs

- Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35 € per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.9
Based on 6601 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.4
Room Quality: 8.9
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.4
S
sig. e.m. • couple • it
9
2026-10-31 • via Nuitee
D
Dominique • couple • pt
7
2026-10-31 • via Nuitee
J
Juan • couple • es
1
El persona
Pros:

Ubicación

Cons:

Personal poco educado

2026-10-31 • via Nuitee
D
Damián • couple • es
10
Perfecta
Pros:

El desayuno maravilloso como también la habitación

2026-10-30 • via Nuitee
J
JEROME • couple • fr
8
2026-10-30 • via Nuitee
C
Cristina • solo_traveller • ro
9
2026-10-29 • via Nuitee
F
Frédéric • family_with_children • fr
9
Pros:

Emplacement a la porte d'entree de la vieille ville

Cons:

2 lits separes

2026-10-29 • via Nuitee
F
Frank • couple • nl
5
Ligging aan drukke verkeersader maakt het oncomfortabel.
Pros:

Goede bedden, op loopafstand van de binnenstad, eigen garage, en uitstekend (prijs vriendelijk menus) restaurant waar je vroeger kan eten dan in de stad.

Cons:

We hadden heel veel verkeer lawaai in de kamer zelfs op de 3e verdieping; na 12 uur werd het minder maar begon ‘s morgens al heel vroeg weer. de geluidsisolatie is niet van deze tijd en volstrekt ontoereikend. Ook vanuit de aanliggende kamer was er veel geluid doordat daar de tv aanstond.

2026-10-29 • via Nuitee
M
Moyra • couple • us
10
La disfrutamos mucho
Pros:

Muy bella y muy confortable

Cons:

Nada

2026-10-29 • via Nuitee
H
HSIANG YU • extended_group • tw
9
2026-10-28 • via Nuitee
M
Maria • extended_group • es
9
Buena opción para conocer Burgos
Pros:

Ubicación excelente, se puede recorrer todo el centro caminando. Habitación amplia y cómoda.
Personal muy amable

2026-10-28 • via Nuitee
R
Rachel • couple • us
8
Nice stay.
Pros:

Historic hotel in good location. They kindly upgraded us to a very large deluxe room. Although the room was a bit dated it was a very nice treat.

2026-10-28 • via Nuitee
A
Alfonso • family_with_children • es
8
Bien.
Pros:

Personal, zonas comunes y desayuno.

Cons:

La habitación. Antigua, necesita reforma. Ni siquiera hay donde cargar el móvil junto a la cama.

2026-10-27 • via Nuitee
R
Rafael • couple • es
9
Pros:

La ubicación es su principal atractivo. El desayuno acorde con su precio.

2026-10-27 • via Nuitee
M
Ming • couple • us
9
Pros:

Best location in central of the city. Very good managed underground parking.

2026-10-27 • via Nuitee
L
Lucio • couple • br
10
2026-10-27 • via Nuitee
J
Justo • family_with_children • es
10
2026-10-27 • via Nuitee
R
Richard • couple • gb
9
It was an ideal base for our short break in Burgos.
Pros:

View from window although it was a Velux one in the roof, especially the flood-lit cathedral.
Excellent access to the old city over the pedestrainized bridge.

Cons:

Staff were preoccupied with a big event when we arrived. We were nleft with a sense that we weren't very important.

2026-10-26 • via Nuitee
C
Clari • couple • es
9
2026-10-26 • via Nuitee
N
Nick • couple • gb
9
Great place, would have enjoyed to stay longer
Pros:

Gorgeous historic building in great location.
Friendly staff
High standard of room deciration

2026-10-26 • via Nuitee