NH Collection Palacio de Burgos

Hotels
•
NH Collection
8.9 (6088 reviews)
Calle de la Merced, 13 , Burgos , es

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Comfortable rooms
Cons:
High parking fees
Some issues with room amenities

Categories

Cleanliness
8.4
Most reviews described the hotel as clean, but a few concerns about maintenance were noted.
Service
9.4
The service was frequently praised, with many mentioning helpful staff.
Location
9.4
Multiple reviews highlight the excellent location of the hotel.
Room Quality
8.9
Rooms are comfortable and spacious, but some mentioned issues with items like a missing toilet brush.
Amenities
8.4
Amenities were generally well-received, but some mentioned areas for improvement.
Value for Money
8.4
Some guests felt the prices were high relative to the service provided.
Food and Beverage
8.9
Food quality received positive remarks, although there were some complaints about service speed.
Overall Experience
9.4
The overall experience was rated highly according to several reviews, emphasizing a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 17:52

Property Description

Luxurious Accommodations
Experience the perfect blend of historic charm and modern luxury at the NH Collection Palacio de Burgos. Each stylish room is equipped with top-notch amenities to ensure a comfortable stay, from a 48-inch TV to a professional hairdryer in the private bathroom.

Fine Dining Experience
Indulge your taste buds at the elegant on-site restaurant, where you can savor a delightful selection of international and regional dishes paired with a wide array of wines and champagnes. The culinary experience at our hotel is sure to leave a lasting impression.

Prime Location
Located in the heart of Burgos, our hotel offers easy access to top attractions such as the Plaza Mayor and Las Huelgas Monastery. With the River Arlanzón and the Cathedral just steps away, the NH Collection Palacio de Burgos is the ideal choice for a memorable stay in this historic city.

Book now for an unforgettable stay at the NH Collection Palacio de Burgos!

Important information:

- The name on the credit card used for the booking should correspond to the guest staying at the property.

- Pets should not be left alone in the room

- Pets are not allowed in the common food and beverage areas of the hotel

- The use of a dog leash is mandatory in the common areas of the hotel

- Any damage caused by the animal will be the responsibility of the owner and a charge will be made to the credit card for the replacement of the damaged object

- In case of noise or inconvenience caused by the pet, the hotel reserves the right to cancel the stay of the client and the pet

- The pet should not use the bathroom or the showers in the rooms

- It is not allowed to use towels or sheets to clean the animal

- The rules referring to the spaces in which the access of pets is not allowed, do not apply to the case of guide dogs

- Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35 € per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19.90 per day.

Location

Guest Reviews

8.9
Based on 6088 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.4
Room Quality: 8.9
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.4
D
David • couple • us
10
Highly recommended
Pros:

Hotel staff was excellent. Ana at the front desk helped tremendously with a transportation problem

2026-05-30 • via Nuitee
H
Herman • solo_traveller • pt
8
2026-05-29 • via Nuitee
H
Harriet • couple • ie
10
One of the best hotels we’ve ever stayed in.
Pros:

Very comfortable hotel in a beautiful building!

Cons:

Nothing

2026-05-29 • via Nuitee
C
Carolyn • couple • us
10
2026-05-28 • via Nuitee
M
Manuel • couple • cl
10
Un lugar increíble
Pros:

Vivo fuera de Europa y ya es tercera ves que vuelvo a este Hotel, me gusta mucho la ubicación, cuenta con buen estacionamiento, excelente desayuno y la habitación impecable.

Cons:

No tengo comentarios al respecto

2026-05-28 • via Nuitee
E
Ed • couple • nl
8
Goed verblijf op een mooie locatie
Pros:

De locatie, mooi hotel.

Cons:

Geen stopcontact naast het bed! Wel een stopcontact van een lamp, maar daar ging geen gewone stekker in

2026-05-28 • via Nuitee
M
Michael • couple • gb
8
2026-05-28 • via Nuitee
S
Shiu Kwan Danny • couple • gb
7
Good location
Pros:

Excellent location; a few minutes’ walk to the Cathedral. Good breakfast

Cons:

The parking lot is very tight

2026-05-28 • via Nuitee
S
Sérgio • couple • br
7
A localização e o café da manhã são bons
Pros:

Da localização e do café da manhã , os funcionários no café da manhã são bem simpáticos e atenciosos .

Cons:

Dos funcionários no check in , no front desk , indiferentes , principalmente do atendente de nome Roberto , um antipático , tudo o que o NH hotel não precisa .

2026-05-27 • via Nuitee
J
Javier • couple • fr
2
2026-05-27 • via Nuitee
D
DAVID • couple • es
9
GENIAL
Pros:

DESAYUNO ESPECTACULAR

Cons:

LAS HABITACIONES SE PERCIBEN COMO ANTICUADAS PERO LIMPÍSIMAS AMPLIAS Y CÓMODAS

2026-05-26 • via Nuitee
• solo_traveller • fr
10
Agréable
Pros:

Très bien situé et un personnel au top
Excellent petit déjeuner
Cadre exceptionnel

2026-05-26 • via Nuitee
C
Christopher • couple • gb
8
2026-05-26 • via Nuitee
M
Michel • couple • be
9
2026-05-26 • via Nuitee
A
Aussie05 • solo_traveller • nl
8
2026-05-26 • via Nuitee
A
Antonio • couple • es
9
Cons:

Que había bañera en el baño y creo mejor la ducha

2026-05-26 • via Nuitee
S
sheila • couple • us
10
Location
Pros:

Great location
Beautiful place because of it being a former palace
One of the prettiest NH hotels we saw
Glad we chose it. Parking very convenient

Cons:

Nothing

2026-05-26 • via Nuitee
A
Ad • couple • nl
9
Aanbevelingswaardig 4-sterren hotel in het centrum van Burgos
Pros:

Volwaardig 4 sterren hotel, fraai gelegen in het centrum van Burgos.
Parkeergelegenheid (betaald) in garage over het hotel.
Zeer ervaren en behulpzaam personeel aan de balie en in de restaurants. Ruime kamers met thee- en koffie-zet faciliteiten.
Uitstekend ontbijt met diverse verse sappen en eieren any style

2026-05-26 • via Nuitee
A
Ana • couple • es
9
2026-05-26 • via Nuitee
M
Michel • couple • fr
10
2026-05-26 • via Nuitee