Mercure Neu-Isenburg

Hotels
•
Mercure
8.2 (1529 reviews)
Frankfurter Str. 190 , Neu Isenburg , de
+49 6102 59940

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Comfortable beds
Cleanliness in certain areas
Good breakfast options
Cons:
Room cleanliness issues
Slow or unresponsive service
Outdated room decor
High parking fees
Communication problems

Categories

Cleanliness
6.66
Multiple mentions of cleanliness issues in rooms, including mould and stains.
Service
8.63
Mixed reviews regarding service; some staff exhibited good responsiveness, while others did not.
Location
9.67
Hotel is centrally located, easy access to offices and attractions.
Room Quality
7.12
Rooms complained to be outdated and in need of maintenance.
Amenities
9.15
Amenities mentioned positively, though some desired smart TV which was lacking.
Value for Money
7.61
Guests expressed concerns over high prices considering room quality.
Food and Beverage
8.16
Breakfast service had issues with timing and communication; quality of breakfast items generally praised.
Overall Experience
8.63
Overall a positive experience for many, but service and cleanliness issues detracted from stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:39

Property Description

Modern 4-Star Hotel Near Frankfurt Airport

Luxurious Accommodations: Enjoy air-conditioned rooms with free Wi-Fi, cable TV, and work desks, all designed with a contemporary flair.

Dining and Entertainment: Indulge in Mediterranean cuisine at "Flieger Bar" or "Departure Lounge", and unwind at our summer terrace with a variety of drinks and snacks to choose from.

Convenient Location: Just a short drive from Frankfurt Airport and close to the A3 motorway, our hotel is also near the Neu-Isenburg train station for easy access to the Frankfurt Messe exhibition centre and the city center.

Book your stay at Mercure Frankfurt Airport now for a perfect blend of comfort, convenience, and style.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 12 per day.

Location

Guest Reviews

8.2
Based on 1529 reviews
Cleanliness: 6.66
Service: 8.63
Location: 9.67
Room Quality: 7.12
Amenities: 9.15
Value for Money: 7.61
Food and Beverage: 8.16
Overall Experience: 8.63
C
Christian • couple • de
9
2026-07-25 • via Nuitee
B
Bert • solo_traveller • de
8
2026-07-23 • via Nuitee
C
Christian • solo_traveller • de
7
Für eine Nacht total OK
Pros:

Die Rezeption war trotz anders lautender Info auch bis spät Nachts besetzt.
Das Thema "Aviation" zieht sich durch das ganze Hotel, was ich als sehr ansprechend wahrgenommen hatte.
2 x Wasser 0,2l als Begrüßungsdrink auf dem Zimmer, Kühlschrank vorhanden.

Cons:

Der Rezeptionist der Nachtschicht hat leider sehr leise geredet und war auch nicht gut zu verstehen.
Das Zimmer war staubig, die Fenster lassen sich wegen eines Vorbaus nicht ganz öffnen.
16€/Nacht fürs Parken ist nicht OK. Am Kassenautomat, den man erstmal finden muss, kann nur Bar bezahlt werden. Tipp:
Parkschein an der Rezeption entwerten lassen. Dort ist Kartenzahlung möglich.
Wer kulturell bereichert werden möchte geht Nachts einfach vor die Tür oder in den naheliegenden Kiosk.

2026-07-22 • via Nuitee
K
Khatuna • solo_traveller • se
10
2026-07-21 • via Nuitee
Николайчук • solo_traveller • ua
10
2026-07-19 • via Nuitee
T
Thomas • solo_traveller • de
8
2026-07-17 • via Nuitee
D
Der Chef • solo_traveller • de
9
2026-07-16 • via Nuitee
楷勛 • solo_traveller • tw
1
裡面環境很差，跳蚤很多塵蟎也很多
Pros:

非常不滿意

Cons:

裡面跳蚤很多咬我一個晚上而且塵蟎非常多我非常不滿意

2026-07-16 • via Nuitee
S
Sarah • solo_traveller • de
7
2026-07-16 • via Nuitee
J
Joerg • solo_traveller • de
7
2026-07-14 • via Nuitee
J
Joerg • solo_traveller • de
7
2026-07-14 • via Nuitee
M
Matteo Marcello • solo_traveller • it
9
2026-07-14 • via Nuitee
H
Henryk • solo_traveller • de
9
2026-07-13 • via Nuitee
S
Shirin • solo_traveller • ch
9
2026-07-13 • via Nuitee
T
Thormeyer • solo_traveller • de
9
2026-07-13 • via Nuitee
S
Samuele • solo_traveller • it
8
2026-07-12 • via Nuitee
M
Marc • couple • de
9
2026-07-12 • via Nuitee
M
Marc • extended_group • de
8
2026-07-11 • via Nuitee
J
Jeroen • solo_traveller • nl
8
Prima
2026-07-11 • via Nuitee
N
Nicole • solo_traveller • de
7
Cons:

Die Bar hatte gegen 18 Uhr kein normales Bier mehr vorrätig. Sowas sollte eigentlich nicht passieren.

2026-07-09 • via Nuitee