Crown Columbia Hotel; BW Premier Collection

Hotels
•
BW Premier Collection
9.8 (216 reviews)
1399 Bay Ave , Trail , ca

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Beautiful Hotel
Friendly staff
Comfortable rooms
Quiet location
Cons:
Disappointing breakfast
Limited cocktail offerings
Homeless presence nearby

Categories

Cleanliness
9.98
Hotel was clean and well maintained.
Service
10
Staff were friendly and attentive to all guests' needs.
Location
9.98
Quiet location, but presence of homeless detracted slightly.
Room Quality
10
Most comfortable mattress providing a restful sleep.
Amenities
9.98
Gorgeous amenities and spacious river view rooms.
Value for Money
9.48
Expensive drinks and disappointing breakfast options impacting value perception.
Food and Beverage
8.98
Grab and go breakfast was uninspiring; cocktail service not as advertised.
Overall Experience
10
Overall very satisfied and thrilled with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:01

Property Description

Luxurious Accommodation
Experience upscale living at Crown Columbia Hotel; BW Premier Collection in Trail. Enjoy air-conditioned rooms with free WiFi, a desk, flat-screen TV, and iPod docking station for your entertainment and comfort.

Convenient Amenities
Benefit from free private parking, a business centre, and a 24-hour front desk during your stay. Whether you're here for business or leisure, we've got you covered with our range of services.

Prime Location
Located just 11 km from Trail Airport, our hotel offers convenience for travelers. Explore the area easily and return to the comfort and elegance of our 4-star property.

Book your stay at Crown Columbia Hotel; BW Premier Collection now for a memorable and seamless experience.

Important information:

Only registered guests allowed in guest rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.8
Based on 216 reviews
Cleanliness: 9.98
Service: 10
Location: 9.98
Room Quality: 10
Amenities: 9.98
Value for Money: 9.48
Food and Beverage: 8.98
Overall Experience: 10
T
Teri • couple • us
10
PERFECT!
Pros:

LOCATION, staff and cleanliness! Our room and the common areas were spotless 😌

Cons:

Can’t think of anything we didn’t like.

2026-06-26 • via Nuitee
K
K8099ESbend • Family • Vernon, Okanagan Valley, British Columbia
10
Great stop on our annual Father’s Day ride
Pros:

We stayed at the Crown Columbia Hotel, BW Premier Collection in Trail during our annual Father’s Day motorcycle ride, and it was a great choice. The hotel was clean, comfortable, and well kept, with a nice updated feel.

The staff were friendly and easy to deal with, check-in was smooth, and the location worked perfectly for our route. After a long day on the bikes, it was exactly the kind of place we needed — comfortable rooms, good atmosphere, and no hassles.

We would definitely stay here again on another ride through Trail. Great spot and easy to recommend. Five stars.

2026-06-22 • via Tripadvisor
C
Cameron • couple • us
10
Pros:

Great location

Cons:

NA

2026-06-18 • via Nuitee
E
Elizabeth • couple • ca
8
Great stay, great views
Pros:

The location and staff

Cons:

A bit pricey
Older building is a bit creaky

2026-06-01 • via Nuitee
R
Robert • couple • ca
9
Excellent Property will definitely recommend it to others.
Pros:

Quick check in. Hotel was very clean and comfortable.

Cons:

Everything was great.

2026-05-25 • via Nuitee
M
Mitchie • extended_group • ca
8
Pros:

Location, clean, modern

Cons:

Slight smell in the room

2026-05-19 • via Nuitee
M
Maggie • family_with_children • ca
8
A really nice small hotel with everything you need.
Pros:

Very clean and nicely decorated. Great location. All of the staff were so friendly and professional. The lounge off the lobby was a nice place to have a glass of wine before dinner. The fitness centre is clean and has good new equipment. Even the inside stairwell was clean and bright and actually nice to use.

2026-03-21 • via Nuitee
M
Megan • extended_group • ca
9
Pros:

Very clean and modern and close to everything

Cons:

I booked a room that said it had 3 beds on the booking but the hotel didn’t have any of those rooms .The hotel did manage to change our room to one that had 2 beds and a sofa bed .But the hotel info was wrong on booking.com site

2026-03-16 • via Nuitee
P
Patricia • couple • us
8
2026-03-05 • via Nuitee
W
Wade • solo_traveller • ca
10
2026-03-04 • via Nuitee
C
Carla • couple • ca
10
Wonderful hotel, would definitely recommend.
Pros:

Everything about the hotel was superb. The lounge was unfortunately closed when we were there, which I was really hoping to check out. Nice continental breakfast and coffees. Staff were all extremely helpful. Decor and cleanliness were all wonderful. The room was terrific, large kitchen area and seating area, separate from the bed area. The bed was very comfortable.

Cons:

We were lucky with parking to get a spot out front, but otherwise would have been not ideal (distant back lot). Had a bit of trouble with the TVs in our room, remote wasn't working right, but it was fixed quickly but still had some issues. Minor inconvenience.

2026-01-26 • via Nuitee
B
Beth • family_with_children • ca
10
beautiful hotel!
Pros:

This is a beautiful hotel! Most hotels will advertise queen or king sized beds and when you get there they are double beds at best. These were truly king sized and so comfortable!!

2026-01-19 • via Nuitee
C
Cristina • couple • ca
10
2026-01-15 • via Nuitee
B
Brenda • couple • ca
10
2025-12-27 • via Nuitee
B
Brenda • extended_group • ca
10
Loved our stay as always!
Pros:

Beautiful Hotel! We stay here whenever we are in Trail.

2025-12-04 • via Nuitee
C
carlafK9633QT • Business
10
Most restful sleep in a quiet and well managed property
Pros:

The Crown Columbia is one of my favorite hotels. The property is quiet and clean. The staff are friendly and attentive to all guests needs. I prefer to have access to a kitchen when travelling and the suites at this property have the perfect size kitchen to feed me (and sometimes my teens when they join me for a trip). But best of all are the beds...most comfortable mattress providing me a restful sleep every time I'm there.

2025-11-06 • via Tripadvisor
W
william • solo_traveller • us
9
Pros:

Staff and facility very good. Very nice bar in the hotel. Check in and out efficient.

Cons:

No complaints

2025-11-06 • via Nuitee
W
Woodward • couple • ca
9
Pros:

Comfortable bed; pullout couch not so much.
Greatly appreciated the bar in the bathroom.
Quiet location. Handy for getting around in town.
Appreciated the laundry facilities.

Cons:

Pull out couch is old style with springs under the mattress. Not comfortable. Newer models like our one at home are foam based and way more pleasant to8 sleep on.

2025-11-02 • via Nuitee
A
Autumn • family_with_children • ca
7
Would consider a different hotel next time.
Pros:

Hotel was clean and beautiful. Staff were pleasant.

Cons:

Disappointing for grab and go breakfast. Store bought muffins and granola bars. Would be nice to see sourcing from a local baker perhaps for these things. Also no instructions how to use the Nespresso machine.
The cocktail bar was disappointing. Went down for a cocktail, only to find out they only serve wine and beer. And no bartender. You advertised a cocktail bar. This was not that. A glass of wine was $19! That’s ridiculous. We are from the Okanagan and can tell you we would have just brought our wine, if we had known. Ended up having drinks in our room instead. Also disappointing because we were looking forward to enjoying the beautiful architecture in that room.
Might consider staying at a different hotel next time even though the hotel was beautiful.

2025-10-28 • via Nuitee
1
164alannas • Couples
10
5 stars all the way!
Pros:

Stunning architecture! exceptional hospitality!!!. gorgeous amenities.
Beautiful spacious river view rooms. Absolutely thrilled with our stay!

2025-10-26 • via Tripadvisor