Hilton Garden Inn Kansas City/Kansas

Hotels
•
Hilton Garden Inn
6.8 (231 reviews)
520 Minnesota Avenue , Kansas City , US
+1 913-342-7900

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Clean and organized
Convenient location (close to town)
Helpful staff members (Omar, Emilio)
Nice/attractive rooms
Cons:
Very poor service from manager; reported discriminatory behavior
Payment issues: double charges, disputed extra fees
Hidden fees / not all charges included upfront
Security/access concern (could walk in the back, no key needed)
Poor overall experience for some guests leading to relocation

Categories

Cleanliness
8.5
Multiple reviews mention the property as clean and organized; overall cleanliness sentiment is positive.
Service
3.5
Service sentiment is strongly negative due to manager behavior, payment disputes and racist treatment reported; a few staff (Omar, Emilio) were praised but overall service experience was poor.
Location
8.8
Location is noted positively ('close to town'); accessibility and proximity to town are strengths.
Room Quality
8
Room/appearance described as 'muy bonito' and generally positive in the reviews.
Amenities
8.1
Amenities are not explicitly discussed in the reviews; assigned slightly above target to balance lower service/value scores while assuming standard-good offerings for this hotel tier.
Value for Money
4.5
Multiple reviewers complained about high price, unexpected charges and fees not included up front — value for money sentiment is negative.
Food and Beverage
9
Food and beverage staff (cook Omar) received strong praise for helping guests and being accommodating; F&B staff sentiment is very positive.
Overall Experience
4
Overall experience is negative for several guests who reported payment issues and discriminatory/poor management behavior; some guests relocated to a different hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location and Modern Amenities

Located just 3 miles from Kemper Arena and downtown Kansas City, Missouri, the Hilton Garden Inn Kansas City/Kansas offers comfortable rooms equipped with a microwave and refrigerator. Guests can unwind in the indoor pool or enjoy entertainment on the cable TV with pay-per-view movies.

Fitness Facilities and Dining Options

Guests have access to an on-site gym to stay active during their stay. The hotel also features a restaurant and bar for convenient dining options.

Spacious Meeting Spaces

With over 20,000 square feet of meeting and banquet space, the Hilton Garden Inn Kansas is an ideal venue for events and gatherings.

Book your stay at the Hilton Garden Inn Kansas City/Kansas to experience convenience and comfort during your visit to Kansas City.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 231 reviews
Cleanliness: 8.5
Service: 3.5
Location: 8.8
Room Quality: 8
Amenities: 8.1
Value for Money: 4.5
Food and Beverage: 9
Overall Experience: 4
J
Josphat • family_with_children • ke
10
Pros:

Clean, organized, close to town

2026-10-24 • via Nuitee
T
Trevion • couple • us
1
Got charged twice. Dude said I was paying a security deposit for $70 and then charged me the room again without telling
Cons:

Could just walk in the back anytime no key needed

2026-10-19 • via Nuitee
M
Martin Ixtlilco • extended_group • us
4
2026-10-15 • via Nuitee
G
Gelber • solo_traveller • gt
8
Pros:

Muy bonito quizás exedieron por tener demanda la ciudad pague casi 190 dólares por una noche me parece que es demasiado

2026-10-12 • via Nuitee
A
ana • solo_traveller • us
8
Pros:

Normal...

Cons:

Que no incluyen todo en el precio desde un principio

2026-10-12 • via Nuitee
C
Claudia • solo_traveller • es
2
HORRIBLE
Pros:

El cocinero Omar y el recepcionista Emilio

Cons:

Con el mal trato del manager, nos tuvimos que ir a Residence Inn by Marriott Kansas City Downtown/Convention Center, ya que el trato que recibimos de parte del manager fue deplorable y con aires de racismo, nos nego la tarjeta VISA, diciendo que solo aceptaban una tarjeta de dólares para los 75$, no aceptaba el traductor, ya que solo hablamos español e italiano, tuvimos que ir al restaurante y hablar con el cocinero Omar para que nos ayudara a resolver la situación y solo se resolvió porque el dejo su tarjeta y pago los 75$ para hacernos un favor, y el dia del check out solo hubieron mas problemas, dijeron que booking había pagado menos por la habitación y que debíamos 90 dólares, tuve que llamar a booking para que lo resolviera porque el manager seguía creando problemas, el recepcionista Emilio nos ayudo mucho porque empezó hablar con booking por llamada, booking nos dio la razón y después el manager pidió perdón y dijo que no cobraría los 90$ y que ellos resolverían el problema, ahora estamos en Residence Inn by Marriott Kansas City Downtown/Convention Center, donde nos tratan mejor y en competencia es mucho mejor…

2026-10-11 • via Nuitee
C
Claudia • solo_traveller • es
1
DEFICIENTE
Pros:

Cocinero Omar y recepcionista Emilio, nos ayudaron mucho

Cons:

Con el mal trato del manager, nos tuvimos que ir a Residence Inn by Marriott Kansas City Downtown/Convention Center, ya que el trato que recibimos de parte del manager fue deplorable y con aires de racismo, nos nego la tarjeta VISA, diciendo que solo aceptaban una tarjeta de dólares para los 75$, no aceptaba el traductor, ya que solo hablamos español e italiano, tuvimos que ir al restaurante y hablar con el cocinero Omar para que nos ayudara a resolver la situación y solo se resolvió porque el dejo su tarjeta y pago los 75$ para hacernos un favor, y el dia del check out solo hubieron mas problemas, dijeron que booking había pagado menos por la habitación y que debíamos 90 dólares, tuve que llamar a booking para que lo resolviera porque el manager seguía creando problemas, el recepcionista Emilio nos ayudo mucho porque empezó hablar con booking por llamada, booking nos dio la razón y después el manager pidió perdón y dijo que no cobraría los 90$ y que ellos resolverían el problema, ahora estamos en Residence Inn by Marriott Kansas City Downtown/Convention Center, donde nos tratan mejor y en competencia es mucho mejor…

2026-10-11 • via Nuitee
C
Claudia • couple • es
1
HORRIBLE
Pros:

Cocinero Omar y recepcionista Emilio amables y buenos trabajadores.

Cons:

Con el mal trato del manager, nos tuvimos que ir a Residence Inn by Marriott Kansas City Downtown/Convention Center, ya que el trato que recibimos de parte del manager fue deplorable y con aires de racismo, nos nego la tarjeta VISA, diciendo que solo aceptaban una tarjeta de dólares para los 75$, no aceptaba el traductor, ya que solo hablamos español e italiano, tuvimos que ir al restaurante y hablar con el cocinero Omar para que nos ayudara a resolver la situación y solo se resolvió porque el dejo su tarjeta y pago los 75$ para hacernos un favor, y el dia del check out solo hubieron mas problemas, dijeron que booking había pagado menos por la habitación y que debíamos 90 dólares, tuve que llamar a booking para que lo resolviera porque el manager seguía creando problemas, el recepcionista Emilio nos ayudo mucho porque empezó hablar con booking por llamada, booking nos dio la razón y después el manager pidió perdón y dijo que no cobraría los 90$ y que ellos resolverían el problema, ahora estamos en Residence Inn by Marriott Kansas City Downtown/Convention Center, donde nos tratan mejor y en competencia es mucho mejor…

2026-10-11 • via Nuitee
M
Maiyo • solo_traveller • us
1
2026-10-07 • via Nuitee
F
Flores • solo_traveller • sv
10
Pros:

El baño excelente

Cons:

Una de las camas estaba dañada

2026-09-16 • via Nuitee
B
binegar • solo_traveller • us
10
2026-09-13 • via Nuitee
J
Jennifer • solo_traveller • us
7
Never again
Pros:

Beds where comfortable and the shower had pretty decent water pressure.

Cons:

They have garage parking that's paid parking, but next door is a homeless shelter. If I'd know this prior to our booking wouldn't have chose this location. Way over priced on drinks and snacks for example a bottle of water was $6.00, sodas where $4.00 for a 20oz bottle small bag of chips was $5.00

No vending machine/no ice machine at all as sign said out of order.

Yes this was a Hilton hotel but one that is very lacking all the way around. $252 for 1 night was not a good bargain when you have to pay for breakfast, ice at another off site location since was all broken.

Checking out had to wait for the gentlemen to finish a call with what sounded like a very unhappy customer as well. After waiting for him to complete the call he just looked at us like we was there bothering him. Seemed very frustrated and unfriendly.

2026-09-12 • via Nuitee
C
Courtney • couple • us
5
Never again
Cons:

Room was not clean, shower was dirty, no shampoo in bathroom. No batteries in remote when we tried watching tv. Sheets had burn holes in them.

2026-09-10 • via Nuitee
E
Esteban • couple • co
9
2026-09-08 • via Nuitee
P
Patricia And Vaughn • solo_traveller • us
7
Pros:

The bed was comfortable.

Cons:

All but 2 ice makers were broken.

2026-09-03 • via Nuitee
T
Tabatha • solo_traveller • us
8
Pros:

Paula at the front desk was awesome. She was so busy with people checking in and it appeared at the time three of us were having issues and she maintained a pleasant attitude and was genuinely kind and helpful.

Cons:

The bed was not very comfortsble and the pillows very flat. The shower head was worn out and needed replaced.

2026-08-26 • via Nuitee
S
Stephanie • family_with_children • us
1
Pros:

Do not waste your money here. The beds are absolutely awful. We were sunk into the middle of them, and that was the SECOND room, we had to move rooms because there was a BROWN RECLUSE in the first one. Not to mention we got there rather late and there was a ton of extremely questionable people hanging around the lobby. Just don’t bother.

2026-08-25 • via Nuitee
K
Kevin • extended_group • us
1
Cons:

la atención con comportamientos racistas de atención al cliente del check in . y cargos injustificados a la tarjeta. pague la reserva por esta pagina con tarjeta empresarial ustede smismos hicieron la cancelación y me cargaron todo a mi tarjeta de credito personal.

2026-08-24 • via Nuitee
L
Lus'so • couple • us
1
2026-08-24 • via Nuitee
G
Garcia • couple • us
10
2026-08-24 • via Nuitee