Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Superb breakfast
Cons:
Cleanliness issues
Room quality complaints
Value for money concerns

Categories

Cleanliness
7.36
Several mentions of lack of cleanliness and maintenance issues in rooms.
Service
10
Consistently praised for friendly and helpful staff.
Location
9.83
Noted for being in a quiet location close to the center.
Room Quality
6.87
Room quality received mixed feedback, with some stating inadequacy.
Amenities
9.32
Amenities like the breakfast and spa received positive remarks.
Value for Money
7.85
Some complaints about high prices not aligning with the quality.
Food and Beverage
9.81
Breakfast highlighted as excellent and well-received.
Overall Experience
9.36
General experience was positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:25

Property Description

Luxurious Accommodation with Classic Style
Experience the charm of a Norman façade and English classic style at Grand Hotel Normandy. Just minutes away from Market Square and the Belfry of Bruges, our hotel offers modern rooms with free WiFi, LED TVs, and elegant décor.

Relaxation and Wellness Amenities
Indulge in our indoor swimming pool and fitness area to unwind after a day of exploring Bruges. Enjoy a continental breakfast with a variety of dishes and unwind at the bar with local Belgian beers, especially by the fireplace in winter.

Convenient Location and Nearby Attractions
Located near popular squares, restaurants, and bars, our hotel offers easy access to Bruges Railway Station and top attractions like the Chocolate Museum. Book your stay at Grand Hotel Normandy for a memorable experience in Bruges.

Important information:

Children over the age of 3 can only be accommodated in the Family Room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 9248 reviews
Cleanliness: 7.36
Service: 10
Location: 9.83
Room Quality: 6.87
Amenities: 9.32
Value for Money: 7.85
Food and Beverage: 9.81
Overall Experience: 9.36
G
gilbert • couple • fr
10
Pros:

Personnel très attentif. Bon emplacement. Lit très confortable.
Je recommande

2026-05-23 • via Nuitee
S
Stephanie Mrozik • solo_traveller • gb
10
Outstanding.... a must visit
Pros:

Our first time in Belgium and I can honestly say this hotel goes over and above. Our room was ready early, was nice and cool, had a mini bar , bath robes , belgium chocolates, big tv . The staff were exceptional . All polite, friendly and welcoming . The receptionist even ran after us to give us complimentary cookies when we were just going to leave our key and go. It was a lovely touch. What a lovely hotel...

Cons:

Nothing. Everything was perfect .

2026-05-23 • via Nuitee
S
Sofia • extended_group • es
10
Muy recomendable!
Pros:

Ubicación buenísima, se llega al centro de Brujas en menos de 10 minutos caminando. La habitación estaba muy limpia y cómoda. En nuestro caso reservamos una habitación cuádruple y la habitación tenía dos camas extra grandes, una zona con un sofá, un pequeño balcón y un baño grande con 2 zonas de lavabo. Una habitación verdaderamente grande y cómoda. El personal muy atento, con buen trato, y una sonrisa en la boca. Sin duda fue un acierto!

Cons:

Nada en particular.

2026-05-23 • via Nuitee
R
rudina • couple • al
10
Pros:

The hotel was amazing.

2026-05-23 • via Nuitee
P
Paula • couple • it
10
2026-05-22 • via Nuitee
O
Onno • couple • nl
9
2026-05-22 • via Nuitee
R
Rosse • couple • fr
5
Rapport qualité /prix de loin pas dans les standards.
Pros:

Le petit déjeuner et la literie.

Cons:

L’état des sols, couloirs traces d’eau de javel sur la moquette ainsi que dans la chambre.
Tablette au-dessus du lavabo inadaptée. Baignoire abîmée. Finitions de la chambre pas à la hauteur du prix payé.
Un poteau est présent en bout de lit, ce qui empêche de regarder la télévision.

2026-05-22 • via Nuitee
E
Elodie • couple • fr
8
Pros:

Idéalement situé

2026-05-21 • via Nuitee
O
Otávio • solo_traveller • br
10
Maravilhoso.
Pros:

Conforto excelente. Funcionários extremamente gentis e eficientes.

2026-05-21 • via Nuitee
M
MATIAS • extended_group • cl
10
Pros:

Muy bueno todo

2026-05-21 • via Nuitee
C
Carlos • couple • pt
10
A place to remember for next time
Pros:

Clean, silence and good staff

Cons:

All Ok

2026-05-20 • via Nuitee
O
Ophoven • solo_traveller • de
10
2026-05-20 • via Nuitee
J
Jacqueline • couple • gb
10
An excellent short break
Pros:

Welcome by staff was exceptional. Breakfast choice was superb, well presented and good quality. Chocolate gift on arrival in bedroom unexpected and very much enjoyed. Cookies on departure to thank us for staying a bonus. Swimming pool small but adequate, warm and relaxing.

Cons:

Thought I'd requested twin beds but had a very large double so managed for a few days as we liked the room and didn't want to be troublesome guests when they tried so very hard to please.

2026-05-20 • via Nuitee
V
Vitaliy • extended_group • ua
9
2026-05-20 • via Nuitee
M
Mariana • family_with_children • es
10
2026-05-20 • via Nuitee
J
Joris • solo_traveller • nl
8
Pros:

service, personeel en ontbijt.

2026-05-20 • via Nuitee
H
humungus • extended_group • at
8
2026-05-19 • via Nuitee
C
Christnacher • solo_traveller • fr
9
Pros:

Nous avons passé un séjour formidable dans cet hôtel. Il est idéalement situé le long de la grande route, ce qui le rend très accessible tout en restant calme. Les installations sont très propres, notamment la piscine qui est un véritable havre de fraîcheur après une journée de route.
​Le petit déjeuner est tout simplement excellent, avec un grand choix de produits frais et savoureux. Enfin, la plus grande force de cet établissement est sans aucun doute son personnel : ils sont extrêmement accueillants, chaleureux et toujours à l'écoute pour rendre votre séjour le plus agréable possible.

Cons:

La pression de l'eau dans la salle de bain

2026-05-19 • via Nuitee
M
mesdagh • couple • be
5
2026-05-19 • via Nuitee
S
Stefano • extended_group • it
10
A due passi dal centro,pulito,personale cortese
Pros:

Posizione,pulizia,ampiezza stanza

Cons:

Niente

2026-05-18 • via Nuitee