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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Garden
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Children's playground
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Currency exchange
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Electric vehicle charging station
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Vending machine - drinks
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Indoor pool
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Vending machine - snacks
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Kid-friendly buffet
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Public Bath
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Tour/class on local culture
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Live music/performance
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Themed dinner nights
Review Highlights
Categories
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Property Description
Luxurious Hotel & Spa Experience
Nestled on the northern edge of Zacatecas, Hotel & Spa Hacienda Baruk offers a lavish retreat with a spa, modern gym, and the exquisite Los Olivos restaurant.
Suite Perfection
Indulge in the comfort of well-appointed suites equipped with free Wi-Fi, a flat-screen cable TV, microwave, refrigerator, coffee facilities, and a work desk for your convenience.
Relaxation & Recreation
Unwind in the indoor pool or explore the nearby Palacio de Convenciones and shopping mall, just steps away from Hotel & Spa Hacienda Baruk.
Experience luxury and relaxation at its finest - book your stay now at Hotel & Spa Hacienda Baruk!
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A cash deposit of $ 1,000.00 MXN is required at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Groups
No special conditions apply for groups.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
INOCUIDAD DE ALIMENTOS Y UTENCILIOS DEL RESTAURANTE
I love the spacy rooms and the indoor pool
This is the second time I find roaches in the bathroom, fortunately we were moved to a different room
Todo
elegante hotel . muy bonito. habitaciones muy amplias
un poco lejos del centro
Las habitaciones amplias y el desayuno buffet.
La atención y la alberca y el buffet
Que no había donde sentarse en la habitación, y las provisiones solo eran para dos personas, cuando, pagamos pará cuatro, también que no tienen elevador para discapacitados
Cómodo amplio y estacionamiento
La insonorización hacia el pasillo no es buena, se escucha cada que abre puertas de otras habitaciones, maletas rodando y las platicas.
My stay at this hotel was one of the worst hotel experiences I have ever had, primarily due to the front desk staff and their lack of professionalism and customer service.
At check-in, I was not charged the full amount of my reservation. Then, the night before checkout, my room key stopped working and I was locked out of my room. When I went to the front desk, I was told there was a balance on my account and that I would not be allowed back into my room until it was paid. In all my years of traveling and staying at luxury hotels, including many 5-star properties, I have never been locked out of my room over a balance issue. Outstanding charges are typically handled at checkout, not by preventing a guest from accessing their room during their stay.
To make matters worse, the hotel charged my bank account for the full amount plus additional charges. When I checked my account again, the transactions were no longer showing as pending, and it appeared that multiple charges had been processed, creating confusion and concern about my available balance. Dealing with billing issues in the middle of a vacation is stressful and unacceptable.
The room itself was also disappointing. The beds were extremely hard and uncomfortable, the room was very dark with inadequate lighting, and I experienced what appeared to be bed bug bites during my stay.
The only bright spots were the spa staff and the bell staff, who were friendly, welcoming, and professional throughout my visit. Unfortunately, their excellent service could not make up for the poor treatment and lack of customer service at the front desk.
Overall, this was a very disappointing experience. The front desk staff were unprofessional, handled the situation poorly, and made what should have been a relaxing stay unnecessarily stressful. I would not choose to stay here again.
La atención de su personal y la ubicación del hotel
La insonorización de las habitaciones
La atención del personal es excelente
La ubicación esta un poco alejada del centro pero es ideal si quieres silencio y tranquilidad
SERVICIO
LA CERCANIA CON LAS VIAS DEL TREN LO CUAL SE ALCANZA A ESCUCHAR CONSTANTEMENTE.
cucarachas y ratas en el hotel
Las personas muy amables en todo momento
El ruido del tren, a todas horas, la ubicación considero no es lo más cómodo para descansar. Además se escucha todo sobre el pasillo y otros cuartos.
En genral todo,servicio,limpieza,atención, alimentos,etc.
The property was excelente and convenient for me because it was close to the airport
The property was nice and clean and comfortable but what I like is the ramps inside the corridors that this place has because there’s no steps you know some people don’t have the ability for stairs or steps my sister has problems walking and they should have one in the main entrance because they have 3 steps and for my sister was hard and difficult to climb them.
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