Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Beautiful views
Cons:
Cleanliness issues
Old facilities
Poor value for money

Categories

Cleanliness
8.1
Several reviews mentioned mold and unclean sheets, indicating poor cleanliness standards.
Service
9.6
Positive mentions of friendly and helpful staff across several reviews.
Location
9.1
Many highlighted the beautiful lake views and peaceful surroundings.
Room Quality
8.6
General comfort was noted; however, issues like old mattresses were mentioned affecting overall quality.
Amenities
8.1
Pool condition mentioned as outdated, impacting amenities rating.
Value for Money
7.6
Comments about the hotel's age and perceived dirtiness suggest poor value for the price.
Food and Beverage
9.1
Dinner experience was reported as decent, and breakfast was okay.
Overall Experience
8.6
Mixed experiences; overall enjoyment noted despite several significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:57

Property Description

Luxurious Lakeside Retreat

Scenic Beauty and Relaxation: Nestled on 6 acres by Lake Rotoiti, enjoy stunning views and relaxation in our outdoor pool, hot tubs, and sauna.

Gourmet Dining and Wine: Indulge in Modern New Zealand cuisine at The Grill Restaurant, complemented by a wide selection of local wines in our cozy bar.

Adventure and Excursions: Explore the area with our bike rentals, fishing charters, and trips to Manapouri Hot Pools. Free airport transfers make travel seamless.

Experience the perfect blend of luxury and adventure at VR Rotorua Lake Resort. Book now for an unforgettable getaway.

Important information:

All requests for late arrival (outside of opening hours) are subject to confirmation by the property. Please inform the hotel in advance. Contact details can be found on the booking confirmation.

Please note that free transfers are available to and from Rotorua International Airport. Please inform VR Rotorua Lake Resort in advance if you want to use this service.

Please note that only booked number of guests are allowed to stay with us. All requests for late arrivals (outside of opening hours) are subject to confirmation by the property. You are requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

Please note that free transfers are available to and from Rotorua International Airport. Please let the hotel know in advance if you want to use this service.

The property requires an NZD 250 credit card pre-authorization or cash deposit upon check in to cover any incidental charges. You must show a valid photo ID and credit card upon check in. Please be aware that full payment for your stay will be required upon your arrival. For further information contact the property using the contact details found on the booking confirmation.

Please note that there is a 3.15% surcharge applicable on all payments made through Credit Cards and PayWave.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROT

Location

Guest Reviews

8.6
Based on 3951 reviews
Cleanliness: 8.1
Service: 9.6
Location: 9.1
Room Quality: 8.6
Amenities: 8.1
Value for Money: 7.6
Food and Beverage: 9.1
Overall Experience: 8.6
Y
YU-MEI • couple • tw
7
Pros:

We checked in the early afternoon. We went out to the backyard garden where the lake Rotorua is sitting quietly. We enjoyed the breeze, the sounds, and the view until sunset. It is a remarkable experience. We hope the maintenance of the hotel facilities can be much improved would make the stay even better.

2026-11-05 • via Nuitee
A
Andrew • solo_traveller • nz
9
2026-11-04 • via Nuitee
M
Mercado • couple • nz
10
2026-11-03 • via Nuitee
J
Jin Long • solo_traveller • cn
10
Pros:

客房装修不错，睡床够大，被褥干净。

Cons:

第一次来新西兰自助游，发现所有的旅店都不提供牙膏和护发素。以前旅游带牙膏牙刷都用不上，这次没带！只好找服务台要一盒。

2026-11-01 • via Nuitee
V
Vivienne • solo_traveller • nz
9
2026-10-31 • via Nuitee
S
Sue • couple • nz
9
all the staff were extremely professional and caring. the setting was amazing and the room very comfortable. thank you
Pros:

we loved every thing location, food, cleanliness ,comfort and especially the the staff

Cons:

nothing

2026-10-30 • via Nuitee
K
Kalappa Aiyappa • family_with_children • nz
10
Comfortable, value for money
2026-10-29 • via Nuitee
H
Hannah • couple • nz
8
Lovely resort beside a beautiful lake
Pros:

It’s such a lovely big resort. I’ve been coming to stay here with family the last 20 years.

2026-10-28 • via Nuitee
M
Madusha • family_with_children • lk
6
Good
Pros:

Cleanliness, friendly staff and a comfortable environment.

Cons:

There was not enough information about the available facilities and activities at the resort. A brief guide or explanation would have improved our stay.

2026-10-28 • via Nuitee
L
Laurelle • couple • au
10
Relaxing , with a beautiful view.
Pros:

Nice and quiet. Just far enough out of Rotorua.
Friendly and helpful staff.

Cons:

Nothing

2026-10-28 • via Nuitee
A
Alba • couple • es
6
2026-10-26 • via Nuitee
L
Laura • couple • fr
10
Pros:

The host was super nice. We were lucky to be upgraded to a bigger room. The lake view is beautiful to wake up to. Very peaceful. The spa and sauna are great for relaxing.

2026-10-26 • via Nuitee
S
stephanie • family_with_children • nz
6
Pros:

we were upgraded and had a nice room

2026-10-25 • via Nuitee
J
Julian • couple • nz
4
Disappointed to say the least for $540 (2nights)
Pros:

The view..

Cons:

Extremely run down, pool area run down and gate doesn’t even close/lock for children, rotting on the outside in multiple areas, needs a water blast, tennis court full of weeds, not the cleanest of rooms (mould around windows), extensive moisture damage throughout not only the room but hallway, room didn’t have any cutlery, plates or anything to use if we wanted to cut some bloody cheese. Wine glasses but no corkscrew. Spa bath sinks and looks like it’s going to fall through the floor when in it. Staff… what staff? Where were they ?? No book to tell us about the place or what’s nearby or what’s on the menu. Won’t go back.

2026-10-23 • via Nuitee
A
Arthur • family_with_children • nz
2
Below average at best, we booked for two nights and only stayed one.
Pros:

Location was good

Cons:

It was rundown and the grounds were shabby. Some of the sockets didn’t work . The decor is tired and needs upgrading. The pool was dirty

2026-10-22 • via Nuitee
G
Geoff • couple • au
7
We were a little disappointed as our expectations were higher.
Pros:

Room was spacious.

Cons:

The room was dated and worn. The bed needed some attention.

2026-10-20 • via Nuitee
P
Paula • extended_group • au
8
Pros:

Location is great if you have a car, staff were great and very friendly. Very helpful with anything you required.

2026-10-18 • via Nuitee
R
Ruiha • couple • nz
8
Pros:

We usually book our little runaways here. Love coming here every few months to get away byt still close enough to home.

Cons:

Feels a little run down, although I can see the small things done to the place slowly but surely, we had a smaller room then usual, holes in the wall there pictures once hung, paint on the carpet. Really minor stuff.

2026-10-18 • via Nuitee
R
Ray • family_with_children • nz
5
🤔 not totally convinced?
Pros:

Location

Cons:

1.Spa was cold
2.charging ports at bedside didn't work
3.series of power points didn't work
4.no cutlery (teaspoons or paddle sticks to stir hot beverages)
5.no kettle in the room

2026-10-18 • via Nuitee
R
Radhika • family_with_children • au
9
Nice family friendy resort with a lake view
Pros:

Spacious rooms perfect for 2 actuve toddlers
Booked the lake view so had access to garden/lake view so kids could spend time outside
peaveful
good breakfast

Cons:

restaurent was not open both nights we were in

2026-10-17 • via Nuitee