Albuquerque Hotel West by IHG

Bed was great

This is an up and coming hotel that has been well invested into! We were a bit skeptical by the price and the exterior as we pulled up. The pleasant surprise was when we opened the room door. Besides the space being compact, everything was updated and the room was freshly floored and painted. We weren’t able to cast from our devices on the television, but I’m sure they will have this figured out soon. We didn’t stay long enough to explore the location, as we were taking a Route 66 road trip across the country. The staff was awesome! If you are looking for perfection, this isn’t it, yet, but with more time, they will have it finished! Oh the cookies and breakfast were an added bonus!!

The breakfast was fresh The hotel’s under construction. A lot of areas need improvement on. The room carpet dirty and stained and bathrooms had holes in walls. Hopefully that is part of the updates

RUN DOWN

Good for the price overall. There’s some renovations going on but we didn’t experience any noise. Breakfast is continental nothing special. Good location near restaurants and not to far away from downtown or airport.

Carpet was GROSS! Room smelled funny, heard doors closing all night property under construction 🚧

Relatively clean end decent place to stay. Convenient off the highway. Not anything nearby for convenience or grocery store that was open or allowed actual entry into the store after 10:00 pm. Closest was a Maverick about 5 miles away. Service was friendly and quick.

Victor was great. The room smelled quite bad, in spite of clean look. Opening window and turning on the fan got rid of the smell eventually.
Difference in price from what I ordered on Expedia and thought i was getting as opposed to confirmation info. I will double check expedia next time!

Staff

Needs some refresh

Hotel was actively under renovation, so lobby and hallways were in renovation mode. We were here for one night along our road trip.

Room was small for the three of us. Sink counter outside of tub/toilet room was convenient but was very small. There was no towel rack or space next to shower to put things. Beds were ok with standard pillows.

All exterior doors except the front door were not secure. There was shady activities at night going on. I did not feel safe.

Breakfast was literally in the lobby. There were 4 tables available. Food selection was sparse so items ran out 1.5 hours of opening when we were told the wrong opening hour.

Hi, the staff was terrific and helpful. They are doing some remodeling at this. Perfect place to stop on your trip.

No sheets in our guestroom the floors were very wet the key wasnt working properly to much noise and it stinks. This was a very terrible stay for us. Would not recommend to stay the night here at this hotel

The staff were friendly and helpful. The beds were comfortable and the accommodations clean. When the sink was plugged, the custodian fixed it promptly.

Excellent value, customer service and cleanliness. Pet friendly and helpful. Construction is not an issue, as the staff overcompensates for any inconvenience.

Great place, Friendly staff.
Remodeling at the time so a lot of construction in the building, but not at night

Beds were comfortable.
The place appears to be renovating..at least in the lobby.