Pullman Kuala Lumpur City Centre Hotel & Residences

Hotels
•
Pullman Hotels and Resorts
8.2 (5530 reviews)
4 Jalan Conlay , Kuala Lumpur , my
+60 3-2170 8888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good amenities
Helpful staff at check-in
Cons:
Poor food quality
Cleanliness issues

Categories

Cleanliness
7.1
Room cleanliness was a significant issue; unclean items were left in the room.
Service
9.57
Most staff were polite, though there was an issue during check-out that caused frustration.
Location
9.61
Location is adequate for hotel guests, with good access to local attractions.
Room Quality
8.06
Rooms showed wear and tear; variability in quality between stays.
Amenities
10
Gym, pool, and spa facilities were enjoyed by the guest.
Value for Money
8.05
The experience and food did not justify the cost; guests may find better value elsewhere.
Food and Beverage
6.1
The buffet breakfast received multiple complaints about quality and service.
Overall Experience
7.08
Despite some positive points, overall experience was disappointing due to multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:17

Property Description

Central Location
Situated opposite Pavilion Kuala Lumpur shopping mall for ultimate convenience.

Dining Options
With 4 diverse restaurants, including Red Restaurant for Chinese cuisine and Enju for Japanese favorites.

Leisure Facilities
Guests can enjoy the outdoor pool, gym, and kids' club, ensuring a relaxing stay for all.

Book your stay at Pullman Kuala Lumpur City Centre Hotel & Residences for a memorable experience near the heart of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the Club Lounge does not allow children.

The Executive Club Lounge is currently accessible to all guest (16 years old and above) booking room categories of Club Room, Club Suite, Regency Suite and Executive Suite, Governor Suite, Penthouse and Presidential Suite. For more information, please speak to our Front Office team.

A refundable deposit will be required at check-in for incidental charges.

Baby cot is subject to availability, Kindly confirm with the hotel via messaging tool after reservation made.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 5530 reviews
Cleanliness: 7.1
Service: 9.57
Location: 9.61
Room Quality: 8.06
Amenities: 10
Value for Money: 8.05
Food and Beverage: 6.1
Overall Experience: 7.08
M
Mohd. Ali Yahyaee • solo_traveller • om
9
2026-07-25 • via Nuitee
A
abdulaziz • family_with_children • sa
10
2026-07-25 • via Nuitee
F
faisal33 • solo_traveller • sa
10
2026-07-23 • via Nuitee
R
Rod • couple • id
6
Not a good experience for my wife and I
Pros:

All

Cons:

A racist bigot spoiled our stay over 3 days incident occurred in club lounge,club staff apologised to us but nothing was said to the perpetrator.

2026-07-23 • via Nuitee
H
Hashem • solo_traveller • sa
10
2026-07-22 • via Nuitee
M
Mohammed • family_with_children • sa
7
Pros:

الموقع جدا جميل وقريب من جميع الأنشطة والمولات، وفريق العمل جميعهم لطيفين ومتعاونين جدا

Cons:

حقيقة انصدمت جدا بالغرفة والأثاث جدا قديم وحالته غير مقبولة بالنسبة لفندق خمس نجوم

2026-07-21 • via Nuitee
J
Joo See • extended_group • my
8
Location is good. Hotel room is spacious.
Pros:

Nil

Cons:

Nil

2026-07-21 • via Nuitee
H
Hanan • solo_traveller • sa
10
ممتاز
Pros:

الفندق راقي ونظيف جدا وموقعه رائع أمام مول بافيليون وبالقرب من شارع العرب .. الإفطار ممتاز ومتنوع .. السرير والمخدات مريحه جدا، كل شيء كان تمام التمام

2026-07-21 • via Nuitee
K
Khalid • couple • be
9
2026-07-21 • via Nuitee
Y
Y • solo_traveller • mv
10
2026-07-20 • via Nuitee
T
Tripat Kaur • solo_traveller • au
4
2026-07-20 • via Nuitee
S
Shui Hing • solo_traveller • my
8
Pros:

Room. Breakfast. Coffee machine is great. Could make it better by providing cream in capsule instead of the powder creamer.

Cons:

Ala Carte dinner was below expectation. Disappointing.

2026-07-19 • via Nuitee
A
ahmed • solo_traveller • ae
10
2026-07-19 • via Nuitee
K
Khamil • couple • sg
10
2026-07-19 • via Nuitee
F
foo wen • solo_traveller • sg
1
2026-07-18 • via Nuitee
C
Christina • couple • vn
10
2026-07-18 • via Nuitee
S
Siti • solo_traveller • my
10
Pros:

Very organize and clean

2026-07-18 • via Nuitee
N
Norhafizah • solo_traveller • my
3
Pros:

Pavillion Mall

Cons:

The hotel, the mediocre breakfast, the hard bed, the old furniture basically the lot

2026-07-17 • via Nuitee
V
Voon Lee • couple • my
10
I‘ll be back
Pros:

酒店服务太棒了 ， 生日月份还给了我一个惊喜❤️ 有蛋糕有折动物毛巾还有谁写的祝贺卡。
员工都带着笑容， 非常的亲切。

Cons:

早餐收盘子会稍微慢了点， 可能员工不足。

2026-07-16 • via Nuitee
E
Eddin • couple • my
10
2026-07-16 • via Nuitee