Pullman Kuala Lumpur City Centre Hotel & Residences

Hotels
•
Pullman Hotels and Resorts
8.2 (5604 reviews)
4 Jalan Conlay , Kuala Lumpur , MY
+60 3-2170 8888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good amenities
Helpful staff at check-in
Cons:
Poor food quality
Cleanliness issues

Categories

Cleanliness
7.1
Room cleanliness was a significant issue; unclean items were left in the room.
Service
9.57
Most staff were polite, though there was an issue during check-out that caused frustration.
Location
9.61
Location is adequate for hotel guests, with good access to local attractions.
Room Quality
8.06
Rooms showed wear and tear; variability in quality between stays.
Amenities
10
Gym, pool, and spa facilities were enjoyed by the guest.
Value for Money
8.05
The experience and food did not justify the cost; guests may find better value elsewhere.
Food and Beverage
6.1
The buffet breakfast received multiple complaints about quality and service.
Overall Experience
7.08
Despite some positive points, overall experience was disappointing due to multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:17

Property Description

Central Location
Situated opposite Pavilion Kuala Lumpur shopping mall for ultimate convenience.

Dining Options
With 4 diverse restaurants, including Red Restaurant for Chinese cuisine and Enju for Japanese favorites.

Leisure Facilities
Guests can enjoy the outdoor pool, gym, and kids' club, ensuring a relaxing stay for all.

Book your stay at Pullman Kuala Lumpur City Centre Hotel & Residences for a memorable experience near the heart of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the Club Lounge does not allow children.

The Executive Club Lounge is currently accessible to all guest (16 years old and above) booking room categories of Club Room, Club Suite, Regency Suite and Executive Suite, Governor Suite, Penthouse and Presidential Suite. For more information, please speak to our Front Office team.

A refundable deposit will be required at check-in for incidental charges.

Baby cot is subject to availability, Kindly confirm with the hotel via messaging tool after reservation made.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.2
Based on 5604 reviews
Cleanliness: 7.1
Service: 9.57
Location: 9.61
Room Quality: 8.06
Amenities: 10
Value for Money: 8.05
Food and Beverage: 6.1
Overall Experience: 7.08
D
Damian • solo_traveller • gb
10
2026-09-12 • via Nuitee
J
Joern • solo_traveller • my
9
2026-09-12 • via Nuitee
M
Mikiya • couple • jp
8
満足です。
Pros:

スタッフの接客がとても気持ち良かった。

Cons:

シャワールームでシャワーを使う時、ドアにお湯がかかると下の隙間から流れて、外の床がびしょ濡れになる。

2026-09-12 • via Nuitee
R
Rohaida • couple • my
7
2026-09-12 • via Nuitee
D
Damian • couple • gb
9
Very pleasant stay
Pros:

Location good and walking distance

2026-09-12 • via Nuitee
N
Natalia • solo_traveller • my
10
Excellent
Pros:

Everything

Cons:

Nothing to mention

2026-09-12 • via Nuitee
A
Asmaa • couple • ae
10
2026-09-11 • via Nuitee
N
Noelia • extended_group • tl
9
Worth the stay
Pros:

The room was really big and comfortable. I love it also because it is close to the convention centre. The window view is also amazing.

Cons:

None

2026-09-11 • via Nuitee
T
Talal Mahfoodh • family_with_children • om
8
2026-09-11 • via Nuitee
N
Noorjihan • extended_group • sg
10
Wonderful time with my family
Pros:

Near mall

Cons:

Nil

2026-09-10 • via Nuitee
N
Noorjihan • extended_group • sg
10
We had a wonderful stay as a family.
Pros:

Easy access to the mall

Cons:

Nil

2026-09-10 • via Nuitee
N
Noraine • solo_traveller • sg
8
2026-09-09 • via Nuitee
M
Mohd Zambri Zakaria • solo_traveller • my
8
Pros:

👍👍

Cons:

👍👍

2026-09-09 • via Nuitee
S
Siti Fatimah • couple • my
5
Old fashioned not worth the price
Pros:

The staff good service

Cons:

Aircond so hot. Old fashioned controller. Cannot do anything also because all rooms are the same. We checked in very late so already very tired then aircond very hot. Upgrade please humans no longer live in the cave.

2026-09-08 • via Nuitee
A
Ahmed • family_with_children • iq
7
Good
Pros:

Comprehensive amenities, professional staff

Cons:

Dated building and furniture.

2026-09-08 • via Nuitee
T
talal • solo_traveller • au
10
Pros:

Everything was top notch. Service was outstanding and staff were extremely helpful

Cons:

Nothing.

2026-09-08 • via Nuitee
U
umar • solo_traveller • gb
10
Pros:

Very good hotel will used again when we go next time

Cons:

Everything is closed by walking distance

2026-09-07 • via Nuitee
I
Intan • family_with_children • my
10
Superb & amazing
Pros:

Last min requested my anniversary cake & they fulfill it. I’m so happy. Definitely will come again. Tq Pullman staff ❤️

Cons:

Nothing

2026-09-07 • via Nuitee
S
Sharon • couple • au
6
2026-09-06 • via Nuitee
S
SAID MUHAMMAD • solo_traveller • ng
10
It was lovely
Pros:

Everything

2026-09-06 • via Nuitee