Pullman Kuala Lumpur City Centre Hotel & Residences

Hotels
•
Pullman Hotels and Resorts
8.2 (5604 reviews)
4 Jalan Conlay , Kuala Lumpur , MY
+60 3-2170 8888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good amenities
Helpful staff at check-in
Cons:
Poor food quality
Cleanliness issues

Categories

Cleanliness
7.1
Room cleanliness was a significant issue; unclean items were left in the room.
Service
9.57
Most staff were polite, though there was an issue during check-out that caused frustration.
Location
9.61
Location is adequate for hotel guests, with good access to local attractions.
Room Quality
8.06
Rooms showed wear and tear; variability in quality between stays.
Amenities
10
Gym, pool, and spa facilities were enjoyed by the guest.
Value for Money
8.05
The experience and food did not justify the cost; guests may find better value elsewhere.
Food and Beverage
6.1
The buffet breakfast received multiple complaints about quality and service.
Overall Experience
7.08
Despite some positive points, overall experience was disappointing due to multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:17

Property Description

Central Location
Situated opposite Pavilion Kuala Lumpur shopping mall for ultimate convenience.

Dining Options
With 4 diverse restaurants, including Red Restaurant for Chinese cuisine and Enju for Japanese favorites.

Leisure Facilities
Guests can enjoy the outdoor pool, gym, and kids' club, ensuring a relaxing stay for all.

Book your stay at Pullman Kuala Lumpur City Centre Hotel & Residences for a memorable experience near the heart of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the Club Lounge does not allow children.

The Executive Club Lounge is currently accessible to all guest (16 years old and above) booking room categories of Club Room, Club Suite, Regency Suite and Executive Suite, Governor Suite, Penthouse and Presidential Suite. For more information, please speak to our Front Office team.

A refundable deposit will be required at check-in for incidental charges.

Baby cot is subject to availability, Kindly confirm with the hotel via messaging tool after reservation made.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.2
Based on 5604 reviews
Cleanliness: 7.1
Service: 9.57
Location: 9.61
Room Quality: 8.06
Amenities: 10
Value for Money: 8.05
Food and Beverage: 6.1
Overall Experience: 7.08
S
Samuel • extended_group • au
10
2026-10-17 • via Nuitee
H
Hadi • couple • my
9
2026-10-17 • via Nuitee
D
Diallo • couple • my
10
2026-10-17 • via Nuitee
H
Hadi • couple • my
9
2026-10-17 • via Nuitee
J
JB Booking.com • couple • au
10
Pros:

Loved it, great position and great staff!

Cons:

Needed better information about room benefits

2026-10-17 • via Nuitee
N
Nagima • solo_traveller • kz
3
2026-10-16 • via Nuitee
H
Hairie • couple • my
10
2026-10-16 • via Nuitee
J
Jason • family_with_children • my
9
friendly
Cons:

the room is a bit small for 2 adults

2026-10-15 • via Nuitee
于 • solo_traveller • gh
8
2026-10-12 • via Nuitee
N
Nabilah • solo_traveller • sg
6
Can be better
Pros:

Convenient

Cons:

Dusty,smell like old furniture
Breakfast was disappointing

2026-10-11 • via Nuitee
M
Mohd Shukri • couple • my
9
Pros:

It’s so comfortable, with easy-no-hassle check in and check out during each of our stay. Breakfast is a must for us because we love the choices offered at the breakfast spreads.

2026-10-11 • via Nuitee
M
mato • couple • my
10
2026-10-11 • via Nuitee
E
Emy Ezura • couple • my
10
Live to it’s expectations
Pros:

Comfortable

Cons:

None

2026-10-11 • via Nuitee
于 • solo_traveller • gh
8
Pros:

雪茄吧不错

Cons:

Premium客房空调出风口对着床吹，睡觉太冷。没办法，只有把空调关了睡，但是半夜又会热醒。这样晚上得要起来至少两次。

2026-10-09 • via Nuitee
N
Nurul • couple • my
9
A comfortable and enjoyable family stay in a great location.
Pros:

Excellent location, spacious and comfortable rooms, and very family-friendly. The hotel is conveniently located near shopping malls, restaurants and major attractions.

2026-10-08 • via Nuitee
G
Gert Jan • solo_traveller • nl
8
Pros:

De gastvrijheid, het zwembad en het eten

Cons:

De bedden. Voor Maleisië zijn de prijzen wat aan de hoge kant. Ook moesten we apart voor wat in onze minikoelkast zat betalen

2026-10-07 • via Nuitee
S
Sarah • couple • au
10
2026-10-07 • via Nuitee
N
Nobuhisa • solo_traveller • jp
2
2026-09-18 • via Nuitee
S
Saniya • solo_traveller • ke
10
2026-09-18 • via Nuitee
E
Emily • family_with_children • au
9
Happy with our stay and will be back again
2026-09-16 • via Nuitee