Hacienda Buenaventura Hotel & Mexican Charm

Hotels
•
Grupo Buenaventura
7.6 (153 reviews)
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310 , Puerto Vallarta , MX
+52 800 611 0269

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Facilities

Proposal/romance packages available
Free beach shuttle
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Golfing nearby
See all facilities

Review Highlights

Pros:
Staff attentiveness
Relaxing environment
Delicious food
Cons:
Poor food quality
Cleanliness issues
Mold in rooms

Categories

Cleanliness
5.74
Issues with mold and broken facilities were noted in the reviews.
Service
9.21
Many reviews praised the staff for being attentive and helpful.
Location
8.75
Great location noted, providing convenience for getting around the city.
Room Quality
6.7
Rooms noted to need updating with issues such as gaps in doors and broken tiles.
Amenities
8.23
Amenities mentioned were adequate, though some guests felt improvements were needed.
Value for Money
8.19
Some guests felt the quality did not match the price they paid.
Food and Beverage
4.73
Negative sentiments on food hygiene and quality, with reports of food poisoning.
Overall Experience
9.22
Guests enjoyed their stay overall despite several major issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:51

Property Description

Experience the perfect blend of luxury and charm at Hacienda Buenaventura Hotel, your tropical escape in Puerto Vallarta!

Relaxation and Recreation
Indulge in on-site massages or take a refreshing dip in the spectacular outdoor pool. Our complimentary beach shuttle makes it easy to bask in the sun, while our fully-equipped amenities ensure a stress-free getaway.

Culinary Delights
Savor mouthwatering cuisine at La Troje and two other exquisite eateries on-site. Whether you unwind at the beach bar or the poolside bar, you'll find the perfect spot to enjoy a delightful beverage and fill your evening with flavor.

Comfort and Convenience
Retreat to one of our 155 well-appointed guest rooms, complete with LED televisions and private bathrooms stocked with complimentary toiletries. With a 24-hour front desk and concierge services, we’re dedicated to making your stay as comfortable as possible.

Book your escape today at Hacienda Buenaventura Hotel for an unforgettable vacation experience!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 153 reviews
Cleanliness: 5.74
Service: 9.21
Location: 8.75
Room Quality: 6.7
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 4.73
Overall Experience: 9.22
G
Gabriel • solo_traveller • uy
6
2026-07-25 • via Nuitee
B
Benjamín • solo_traveller • mx
7
2026-07-25 • via Nuitee
P
Paula Cecilia • solo_traveller • mx
9
Vacaciones en familia.
Pros:

La comida estaba rica, el agua de la alberca estaba agradable, el ambiente familiar y la ubicación es excelente.

Cons:

Necesita mantenimiento el aire acondicionado.

2026-07-25 • via Nuitee
F
Fernando • solo_traveller • mx
10
Pros:

La comida

Cons:

Cierran temprano la alberca

2026-07-24 • via Nuitee
A
Aguilar • solo_traveller • mx
9
Pros:

Staff muy atento y servicial

Cons:

Poca variedad en la comida y opciones, y el AC funcionaba muy bajito, casi no enfriaba

2026-07-19 • via Nuitee
C
Claudia • extended_group • us
8
2026-07-18 • via Nuitee
F
Frias • solo_traveller • mx
9
Pros:

La atención del personal. La comida

Cons:

Los horarios de la piscina cierran alas 8 estaría bien estubiera una hora o dos más abierta.

2026-07-18 • via Nuitee
A
Amber • solo_traveller • ca
9
Beautiful authentic Mexican Resort!
Pros:

Everyone is extremely nice. I was upgraded to a beautiful room with amazing a/c and view. There is also a lovely pool and great service as well as a convince store a few minutes away! and the beach is also a few minutes away. This place has a true Mexican style, not like a high rise hotel. It’s authentic and feels very safe. I would definitely come back!

2026-07-18 • via Nuitee
J
Jaime Yamil • solo_traveller • mx
9
2026-07-17 • via Nuitee
H
Henrik • extended_group • dk
8
Super hyggeligt sted. Alle var meget rare og venlige
Pros:

Meget hyggeligt

Cons:

Ikke rigtig noget

2026-07-16 • via Nuitee
F
Francisco • family_with_children • mx
7
Regular a bien
Pros:

Alberca y snac

Cons:

Camas y almohadas

2026-07-14 • via Nuitee
M
manuel alejandro • solo_traveller • mx
10
Pros:

La comida

Cons:

Que estaba lleno

2026-07-11 • via Nuitee
L
laura • solo_traveller • mx
8
Pros:

Alberca templada

Cons:

Falta mas variedad de alimentos y lejos la playa

2026-07-10 • via Nuitee
R
RODOLFO • solo_traveller • mx
8
2026-07-08 • via Nuitee
G
glez • solo_traveller • mx
8
Pros:

Es un buen lugar para solo tomar un descanso o estar tirado en la alberca

Cons:

Tiene muchas restricciones, me pareció una falta de respeto apagar las luces del restaurante solo 5 minutos después del cierre cuando había personas cenando aún y el alimento no es bueno.

2026-07-07 • via Nuitee
L
Luís Augusto • family_with_children • mx
8
Pros:

Food, drinks, employees

Cons:

Distance from the beach, old buildings, air condioner doesnt work well

2026-07-07 • via Nuitee
R
Ramón • solo_traveller • mx
10
2026-07-07 • via Nuitee
L
Laura • extended_group • us
8
2026-07-05 • via Nuitee
Y
Yulia • family_with_children • us
7
2026-07-05 • via Nuitee
I
Isabel • couple • mx
8
Agradable
Pros:

La habitación estaba muy limpia y comoda, la comida muy rica a pesar de no haber mucha variedad lo guisos estaban buenos, el personal es muy amable, el bar y la piscina muy agradables.

Cons:

El acceso a la playa no era el mejor, no había baños y tampoco hay toallas en la playa.

2026-07-04 • via Nuitee