Hyatt Regency Phuket Resort

Hotels
Hyatt Regency
8.7 (2183 reviews)
16/12 Moo 6, Tambon Kamala, Amphoe Kathu, Phuket 83150 , Kamala Beach , th

Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Health club
Free beach club nearby
Long-term parking
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent staff
Beautiful property
Cons:
Rocky beach
High food prices

Categories

Cleanliness
8.41
The hotel was described as modern, stylish, and very clean, but some guests mentioned issues with the beach being rocky.
Service
9.38
Exceptional service reported by multiple guests, with staff going above and beyond.
Location
8.42
Location was often praised for its convenience but noted to be far from certain attractions.
Room Quality
8.87
Rooms were described as spacious and well-maintained.
Amenities
8.9
Good facilities mentioned, but some guests felt the place was too quiet.
Value for Money
8.36
Guests mentioned high food prices due to added taxes, affecting perceived value.
Food and Beverage
8.41
Breakfast was excellent, but food prices were considered high.
Overall Experience
8.88
Overall experience was generally positive, with special mentions of staff and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 23:40

Property Description

Experience a blend of luxury and nature at Hyatt Regency Phuket Resort, where serenity meets seafront beauty along the stunning Kamala Bay.

Accommodations
Relax in one of our 201 spacious rooms and suites, each boasting private balconies that present breathtaking views of the Andaman Sea, ensuring your stay is not only comfortable but unforgettable.

Dining Delights
Savor an exquisite culinary journey with three distinctive dining venues. Enjoy international dishes at Pool House Kitchen, relish premium Teppanyaki at Mizu, and indulge in Latin flavors at Casa Boho, featuring an infinity pool and panoramic views of the sunset.

Recreational Amenities
Unwind with exceptional amenities, including the largest seafront infinity pool in Phuket, Nahm Spa, and a kids club. Engage in exciting snorkeling and diving experiences or host events in our unique White Canvas venue with stunning ocean views.

Book your escape to paradise today!

Important information:

Casa Boho, our signature clifftop three-story restaurant and bar with its own entertainment lounge and infinity pool. Food: Latin American Open: From 12 pm - 10 pm daily.

We are pleased to announce that Hyatt Regency Phuket Resort has officially gained SHA Plus certification by Amazing Thailand Safety and Health Administration (SHA) demonstrating our hotel product and service readiness and compliance with sanitation measures to prevent the spread of COVID-19.

Please be informed that the beach in front of the resort is not suitable for swimming.

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The resort provides a complimentary scheduled shuttle service:
- from the resort to Kamala Beach (11:00, 13:00, 14:00)
- from Kamala Beach to the resort (14:15, 16:15, 18:15)
Seating is available on a first-come, first serve basis.
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Please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in.

In an event where the guest name does not match the name on the credit card, the total reservation will be charged with the guest checking in and any fees charged to the credit card used to guarantee the booking will be refunded back.

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Please be informed that an extra 3rd person (children and adults) staying in the "Club" rooms with access to the Regency Club Lounge will be charged a different amount for the Children and extra beds additional fees. This fee will be inclusive of the Club benefits as well as breakfast. Please contact the property directly for the cost and any other additional details.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 2183 reviews
Cleanliness: 8.41
Service: 9.38
Location: 8.42
Room Quality: 8.87
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 8.88
L
Leen couple ae
1
Cons:

Room too small
Staff rude

2026-05-22 via Nuitee
S
ShanPal couple ie
9
2026-05-22 via Nuitee
D
Dor family_with_children il
9
2026-05-22 via Nuitee
M
Mansimar Singh family_with_children gb
1
not for family’s with infant
Pros:

location is good

Cons:

not at a place you wanna stay with a infant,baggy use to come late ,in room dining food was always cold,promised late check out later said cant do it as fully booked we made our plans accordingly

2026-05-20 via Nuitee
X
Xander couple au
10
2026-05-18 via Nuitee
T
Temirlan solo_traveller kz
10
2026-05-17 via Nuitee
M
miriem couple ae
1
Dissapointing
Cons:

I stayed at the Hyatt Regency Phuket and had a very poor and unacceptable experience for a supposed 5-star hotel.

My reservation was confirmed not only through Booking.com but also directly by an email from the hotel confirming the booking. Before arrival, I also contacted the hotel to explain the personal context of the trip, as it was a difficult time for my family following the passing of my aunt. I clearly requested that everything be handled smoothly, as I was travelling with my cousin, who needed a calm and stress-free experience.

Despite this, upon arrival after a long journey and after already checking out of our previous hotel, we were told at reception that there were no rooms available and were effectively left without accommodation. This was extremely stressful and completely mismanaged given the confirmed reservation.

After we insisted and escalated the situation, a room suddenly “became available.” Shortly after, we were shown several other room options in different categories, which contradicted the initial claim that there were no rooms available due to availability issues. This inconsistency created the impression of poor communication and management at reception.

During the stay, service did not meet 5-star expectations. The room had significant humidity issues, basic requests such as robes were not properly handled, and even simple delivery items required unnecessary back-and-forth instead of being brought to the room as expected.

When raising concerns at checkout, the response felt dismissive, and the only compensation offered was a spa treatment, which did not reflect the seriousness of what happened.

Overall, this was a very disappointing experience and falls far below the standard expected from this hotel brand and category.

2026-05-16 via Nuitee
S
Sandra solo_traveller fr
10
2026-05-16 via Nuitee
A
Abhinav family_with_children in
10
2026-05-16 via Nuitee
S
Saleh couple sa
10
Pros:

منتجع جميل جداً ونظيف ويستاهل كل ريال تدفعه وموقعه حلو وهادئ وينفع للعوائل اكثر واكلهم بعد حلو

2026-05-16 via Nuitee
A
Asim couple sa
10
Pros:

الفندق جميل الاستقبال وحسن الضيافة وكان مقابل الشاطئ

2026-05-15 via Nuitee
A
Ajai family_with_children ae
7
Pros:

Its a Hill resort

Cons:

Slopes , views of construction

2026-05-13 via Nuitee
R
Razan extended_group sa
1
2026-05-13 via Nuitee
V
Valerie couple fr
10
Incroyable !!!!
Pros:

Séjour exceptionnel de quatre jours dans cet hôtel où tout était absolument parfait. Le service a été irréprochable, avec une équipe d’un professionnalisme et d’une élégance remarquables.

Le surclassement ainsi que la délicate attention pour mon anniversaire ont rendu cette expérience encore plus mémorable.

Une adresse d’exception que nous recommandons sans hésitation.

2026-05-13 via Nuitee
T
taha family_with_children in
9
2026-05-13 via Nuitee
I
Ilyas family_with_children be
1
Pros:

Le personnel des buggy

Cons:

Le personnel de la réception

2026-05-11 via Nuitee
J
Jon family_with_children hk
9
2026-05-11 via Nuitee
Михаил couple ru
8
Cons:

Не вернули депозиты , 3-и мясца прошло.

2026-05-11 via Nuitee
M
Mohammed solo_traveller au
5
Not the best just okay
Pros:

Buffet breakfast and pool

Cons:

Location, humidity in the room even with aircon still feels damp, room was dirty on arrival. Shower leaking water, plunge pool no pump ? Water stays still ? So didnt use paid extra for no reason.

2026-05-10 via Nuitee
M
MOHAMMED couple sa
5
Pros:

منتجع جميل جداً

2026-05-10 via Nuitee