Sure Hotel by Best Western Bordeaux Lac

Hotels
•
Sure Hotel by Best Western
8.2 (3034 reviews)
Rue du Grand Barail , Bordeaux , FR
+33 5 56 50 50 00

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Convenient location: tram access, near congress center and highway
On-site/monitored parking
Friendly and helpful staff reported in multiple reviews
Clean rooms and comfortable beds mentioned frequently
Good breakfast options and one praise for the restaurant
Cons:
Noise / poor soundproofing (road/rodéo, plumbing, doors slamming)
Breakfast service can run out/be chaotic when busy
Intermittent Wi‑Fi disconnects
Some guests reported small rooms and occasional cleanliness issues
No restaurant service on weekends; high pet fee noted

Categories

Cleanliness
8
Majority of reviews call rooms clean and well maintained, though one review flagged cleanliness issues that need attention.
Service
9
Multiple mentions of friendly, helpful and accommodating staff (assisting with travel problems, giving local tips); a minority noted less welcoming staff.
Location
9
Strong positives: close to tram for city center, near Palais des Congrès, direct highway access and good for car travel; parking on site praised.
Room Quality
7.6
Beds and bathrooms generally comfortable and functional; some guests reported small rooms, poor soundproofing and noisy plumbing which lowers this score.
Amenities
8.2
On-site parking, tram access, anti-mosquito plugs and basic facilities noted; however Wi‑Fi dropouts and no restaurant service on weekends were mentioned.
Value for Money
7.4
Mixed perceptions: some find restaurant and overall offering good value, others cite high pet fees and feel the property is a low-cost version of the brand.
Food and Beverage
8.4
Breakfast frequently described as varied and sufficient; one guest praised the restaurant's quality and value, though breakfast service can be chaotic when busy.
Overall Experience
8
Overall generally positive experiences (convenient location, friendly staff, clean rooms) tempered by occasional noise, service hiccups at breakfast and some facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Scenic Lakefront Location
Nestled next to a picturesque lake in Bordeaux, Sure Hotel by Best Western Bordeaux Lac provides a tranquil retreat.
Modern Comforts and Amenities
Enjoy free Wi-Fi, flat-screen TVs, and well-equipped bathrooms with complimentary toiletries in every room. Indulge in a delicious buffet breakfast and savor French cuisine at the on-site restaurant.
Convenient Facilities and Proximity
Benefit from free private parking, easy access to Bordeaux Casino, and close proximity to Parc des Expositions tram stop. Explore nearby attractions like Bordeaux-Lac Golf Club just a short drive away.
Book now for a relaxing stay with top-notch services and a prime location.

Important information:

Check in is before 23:00. Rooms cannot be guaranteed after this time. If you cannot change your arrival time, please contact the hotel in advance.

Please note that the restaurant is open only from Monday to Thursday evenings inclusive.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Location

Guest Reviews

8.2
Based on 3034 reviews
Cleanliness: 8
Service: 9
Location: 9
Room Quality: 7.6
Amenities: 8.2
Value for Money: 7.4
Food and Beverage: 8.4
Overall Experience: 8
V
Valérie • family_with_children • fr
8
2026-10-31 • via Nuitee
R
ROLANDE • couple • be
8
Pros:

La proximité d'une station de tram pour se rendre dans le centre de Bordeaux sans déplacer la voiture.

2026-10-30 • via Nuitee
M
matthieu • couple • fr
7
Cons:

La nuit les rodéos de voiture dans la zone avec le feu tricolore pas moins de l’hôtel et avec le peu d’insonorisation extérieur

2026-10-30 • via Nuitee
S
Sonja • family_with_children • nl
8
Pros:

Mooi hotel, vriendelijk personeel, schone kamers, goede bedden, ontbijt voldoende keuze, rustige ligging, ruime parkeergelegenheid en ligging direct aan de snelweg goed voor doorreis naar Spanje.

Cons:

Niets

2026-10-29 • via Nuitee
A
Alejandro • couple • es
9
2026-10-27 • via Nuitee
V
Véronique • solo_traveller • fr
9
2026-10-27 • via Nuitee
G
Gomez • family_with_children • fr
9
Pros:

Calme, propreté, amabilité

2026-10-27 • via Nuitee
F
florence • family_with_children • fr
9
2026-10-27 • via Nuitee
K
Kevin • couple • fr
7
2026-10-26 • via Nuitee
D
Dirk • couple • be
8
2026-10-26 • via Nuitee
H
Hasan basri • couple • fr
8
2026-10-26 • via Nuitee
M
mariana • solo_traveller • fr
8
Pros:

Hotel bien entretenu chambre propre et confortable
Bon emplacement proche du Palais de Congrès accès facile en quelques minutes à pied

Cons:

Petit déjeuner service qui peut être amélioré car manque de produits après le passage de plusieurs personnes à la même heure…

2026-10-24 • via Nuitee
G
Gérard 972 • solo_traveller • fr
4
2026-10-24 • via Nuitee
D
De Deyne • couple • be
9
Een voortreffelijke tussenstop in de stadsrand.
Pros:

Het hotel heeft een eigen parking. In de directe omgeving is een tramlijn met verbinding naar het stadscentrum. Het personeel was behulpzaam en vriendelijk en gaf enkele tips omtrent eetgelegenheden. De goede bereikbaarheid en de aansluiting op de grote verkeerswegen betekenen een groot voordeel wanneer men met de auto komt.

2026-10-23 • via Nuitee
L
lacoste • extended_group • fr
9
2026-10-23 • via Nuitee
K
Karl • solo_traveller • gb
9
2026-10-23 • via Nuitee
L
Luisa • solo_traveller • it
9
Ottimo
Pros:

Essenziale, pulito, camere nuove
Personale gentilissimo e disponibile
Io ho avuto un grave problema con l'aereo e sono stata trattata con gentilezza, disponibilità e massima apertura a venirmi incontro
Avevo chiesto una camera fondo corridoio per avere silenzio e sono stata accontentata
6 min a piedi dal centro congressi

Cons:

Niente

2026-10-23 • via Nuitee
M
Marie Line • couple • fr
10
Bonne expérience
Pros:

Très surprise par le restaurant
Des plats copieux et très bon et bon rapport qualité /prix
Personnel de l hotel, serveuse à l écoute
Hôtel au top

Cons:

Des moustiques dans la chambre mais l établissement propose des prises anti moustique

2026-10-23 • via Nuitee
C
chantal • family_with_children • fr
10
2026-10-15 • via Nuitee
I
Irina • family_with_children • de
9
Peis-Leistungs-Verhältnis stimmt
Cons:

die WLAN-Verbindung wurde ständig abgebrochen, es musste immer wieder der Code neu eingegeben werden

2026-10-15 • via Nuitee