The Surfjack Hotel & Swim Club - NO AMENITY FEE

Hotels
9.4 (1180 reviews)
412 Lewers Street , Honolulu , US
+1 808-923-8882

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable amenities
Positive atmosphere
Cons:
Cleanliness issues
Room wear and tear
Some unhelpful staff

Categories

Cleanliness
8.41
Some reviewers mentioned dirty rooms and unpleasant smells.
Service
9.88
Most reviews highlight friendly and helpful staff.
Location
9.92
Multiple reviews noted great location close to shops and beach.
Room Quality
8.87
Mixed responses on room quality; some issues with mattresses and wear.
Amenities
9.9
Amenities like live music and cool vibe were positively highlighted.
Value for Money
9.36
Some mentioned good price but noted inconsistencies.
Food and Beverage
8.91
Some issues noted with service at the bar and restaurant.
Overall Experience
9.99
Overall positive sentiments with minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:38

Property Description

Vintage-inspired Bungalows and Suites

Step into a world of retro charm at the Surfjack Hotel & Swim Club in Waikiki. Each bungalow and suite is meticulously designed with hand-crafted furniture, custom-tile bathroom floors, and eclectic artwork. Enjoy modern amenities like wireless speakers, an alarm system, and a private balcony tailored for a unique experience.

Poolside Entertainment and Culinary Delights

Relax by the outdoor pool or indulge in cultural activities at the Swim Club. Rent a private cabana for the ultimate luxury experience. Treat your taste buds at Mahina & Sun's restaurant, offering organic dishes sourced from local farmers. Sip on crafted cocktails and exclusive coffee blends while enjoying the vibrant atmosphere.

Prime Location and Nearby Attractions

Conveniently located just minutes away from Waikiki Beach and Diamond Head State Monument, The Surfjack is the perfect hub for exploring the city. Immerse yourself in the local culture with shopping, dining, and art districts within walking distance.

Book your stay at The Surfjack Hotel & Swim Club for a memorable Hawaiian getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HNL

Location

Guest Reviews

9.4
Based on 1180 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.92
Room Quality: 8.87
Amenities: 9.9
Value for Money: 9.36
Food and Beverage: 8.91
Overall Experience: 9.99
C
Cheryl • couple • sg
9
Loved the chill space!
Pros:

Location was great. Minutes away from beaches and restaurants. Loved seeing dogs around and meeting Jack the hotel dog!

Cons:

There was no gym.

2026-10-31 • via Nuitee
T
Telmo • couple • pt
1
Very disappointing stay. Great location, but poor cleanliness, unacceptable service and no concern for guests. We would
Pros:

The only positive aspects of this hotel were its location and the availability of water refill facilities, which allowed us to refill our own bottles. Unfortunately, these were the only things we appreciated about our stay, and they were nowhere near enough to compensate for the poor service, lack of cleanliness and overall disappointing experience.

Cons:

Unfortunately, our experience at this hotel was extremely disappointing and far below our expectations.

The housekeeping service was unacceptable. The bedsheets were not changed, the floor was not cleaned, and the room looked exactly the same after the supposed cleaning. The staff simply made the bed and changed the towels. The bathroom countertop remained dirty, used tissues and rubbish were left where they were, and even the rubbish bag we placed outside our door was not collected.

On top of this, there was a serious problem with the hot water: it took approximately 40 minutes for the water to heat up enough to take a shower, which is completely unacceptable. The elevator was also out of order for one day during our stay.

What made the experience even worse was the lack of concern from reception. We felt that our complaints were not taken seriously and that nobody genuinely cared about resolving the problems.

We did not expect luxury, but we did expect basic cleanliness, functioning facilities, and a reasonable level of customer service. Unfortunately, even these basic expectations were not met.

The experience was so disappointing that we requested an early check-out. The hotel agreed to let us leave early and told us that we would receive a refund for the two unused nights. However, despite this agreement, we have still not received any refund.

The hotel also instructed us to contact Booking.com to arrange the refund, but has failed to respond to Booking.com or provide any clarification regarding the situation. We were left having to chase the matter ourselves, with no resolution and no money returned.

To make matters worse, the hotel showed no real concern about the refund or the return of our money. Their attitude throughout this process only reinforced our disappointment and frustration.

Overall, this was one of the worst hotel experiences we have ever had.

2026-10-31 • via Nuitee
N
Natalie • solo_traveller • de
10
Sehr angenehmer Aufenthalt,
Pros:

Sehr stylisches Hotel, entspanntes Ambiente, sehr freundliches Personal, zentrale Lage. Trotz der super Lage war unser Zimmer sehr ruhig und wir konnten gut schlafen. Wasser ganztägig und Kaffee bis 10:00 Uhr kostenlos.

Cons:

Das Bett war etwas klein für 2 Personen (1,40m).

2026-10-31 • via Nuitee
K
Kirsten • couple • us
10
2026-10-30 • via Nuitee
K
Katja • solo_traveller • de
9
Pros:

Super freundlicher Empfang - danke noch einmal, dass ich in ein Zimmer mit Blick auf den Pool wechseln durfte!
Einrichtung sehr stylisch und tolle Lage - Strand, Restaurants und Geschäfte zu Fuß erreichbar.
Cappuccino von ARVO ist top!

2026-10-28 • via Nuitee
A
Aviya • couple • il
7
Pros:

אחלה מיקום
תמורה מעולה למחיר

Cons:

חדרים קצת ישנים, ניקיון סבבה אבל אפשר יותר

2026-10-28 • via Nuitee
K
Kristine • couple • us
7
Great value for Waikiki
Pros:

Location and value. Bed was really comfortable.

Cons:

Pool closed too early.

2026-10-27 • via Nuitee
E
Esa • couple • fi
10
Our stay was just perfect!
Pros:

Outstanding staff! Very nice setting. Free coffee in the morning. Great food at the restaurant.

Cons:

I liked everything so much!

2026-10-27 • via Nuitee
L
Louise • couple • gb
8
Cheap and cheerful
Pros:

Cheap and in a good location

Cons:

Rooms were quite noisy, not much soundproofing

2026-10-26 • via Nuitee
J
JULIE • family_with_children • fr
10
Un super séjour au surfjack hôtel
Pros:

L’établissement est bien situé la plage est proche à pied. Les chambres sont spacieuses et propre et le personnel de l’hôtel est très agréable.

Cons:

Petit bémol pour le personnel du restaurant de l’hôtel qui était pas très aimable. A l’opposé de l’hôtel.

2026-10-25 • via Nuitee
G
Greg • couple • nz
8
2026-10-25 • via Nuitee
O
Oancea • family_with_children • ro
10
Pros:

The location, the hotel, the arrangements and nevertheless the staff are all excellent and above any expectations on all levels.
Thank you all!

2026-10-24 • via Nuitee
A
Aziz • family_with_children • fr
7
Bien
Pros:

Hôtel bien placé sur Waikiki

Cons:

Départ tardif...Tarif à revoir...une nuit entière pour un départ tardif à 16h est exagéré

2026-10-22 • via Nuitee
A
Amanda • couple • nz
8
2026-10-20 • via Nuitee
E
Elizabeth • solo_traveller • us
3
Cute on paper, but disappointing in person
Pros:

The staff was awesome, very helpful, and friendly. It was a good location, convenient to shops and restaurants. The food at Mahina & Suns was excellent; I would highly recommend eating at the restaurant.

Cons:

- Scratchy bedding; I expected better
- Lumpy pillows
- Crunchy, rough towels
- Very odd shower system; the hot water took 5 years to heat up
- Not especially clean for the rates they're charging
- Very, very, very noisy hotel...if you're expecting a nice, peaceful vacation, you'll need to look elsewhere. The corridors are loud, with hard surfaces everywhere; the walls are paper-thin, and you'll hear your neighbors waking up at 6 AM screaming, with dogs barking constantly...
- Very odd switching / outlet situation, some outlets don't work unless you turn on a magical switch

2026-10-20 • via Nuitee
J
Joe • couple • us
10
Pros:

Everything was good

2026-10-20 • via Nuitee
R
Ralf • couple • nl
8
Goede plek, goede sfeer, we zouden weer boeken.
Pros:

De locatie! De sfeer en inrichting.

Cons:

Kakkerlak op de kamer, geen plaag maar wel af en toe een gespot.
Vloer woonkamer in ons appartement was erg vies. Witte sokken waren snel zwart.

2026-10-19 • via Nuitee
L
Lisa • extended_group • au
8
Fantastic!
Pros:

Great vibe, good pool, great location, lovely staff, the best coffee at Arvo!

Cons:

Rooms have an odd smell when you turn the air conditioner up. If you keep it cool, the smell disappears

2026-10-19 • via Nuitee
S
stephanie • couple • us
8
Great Location in Waikiki + Good Vibes
Pros:

Super fun hotel with great layout around a super photogenic pool! Enjoyed having out at the restaurant, especially when it rained and the coffee shop is A+. The rooms are clearly refurbished but are still cute. Really enjoyed the live music on the weekends and perfectly located to the center of all Waikiki activity! Steps from the beach!

Cons:

Love that this is a dog friendly hotel! However the elevator area in the lobby smelled like wet dog. So much so that it was hard to forget the smell even after leaving the property for the day.

2026-10-18 • via Nuitee
I
IZUMI • couple • jp
9
よかったです
Pros:

市街地へのアクセスも良く、バス停も近かった。ウォーターサーバーもあって助かりました。

Cons:

特にないです

2026-10-17 • via Nuitee