Club Wyndham Palm-Aire

The pictures are a lie! We just checked in 30 minutes ago. Our unit is not even on the secured resort grounds. We are in a two story unit that looks like an old motel that they tried to fix up. Unit has a funky old mildew smell. This is not what we booked. We chose this resort because of the pictures but this is not what we picked. Luckily we are leaving for a cruise in a couple days and won’t even need to stay in this dump for the whole week. Had we needed to stay here for the week it would be an issue. The smell is overpowering and the unit itself is old. I would never give this place a 5 star rating. We are in a motel unit that they tried to update and did a terrible job. We are not even on the secured resort grounds. We are close to the Main Street where anybody can easily access the area. We vacation in Florida every year and like to try new resorts every time but this place is by far the worst we have ever been to.

The property was nice and clean

I love that rooms and bathroom were very clean. I love that the place did not look old and wore out. It was cozy and comfortable. The text message service they have is very efficient. The responded fast and always brought items that was requested.

Very little to do around here
No internet service
My key card had to re activated daily
Unnecessary interaction/interruptions...

Very nice place to stay lots to do onsite and very clean also has a gym, staff is very nice and accommodating, only issue is no smart TV so bring a fire stick and you are all set.

It was very nice and clean

We were able to check in early, United clean and spacious, courteous employees, multiple pools. Good location. Entrance to Palm-Aire needs improvement, golf course looked really bad
Nice walking paths.

I had a great time at Palm-Aire. We stayed in a 1 bedroom. It was a nice size, inviting and comfortable. There were many activities on the resort to keep you busy. Many different restaurants nearby. I would definitely come back if I return to the area.

We booked a presidential and it looked nothing like the pictures. Super outdated and the there was blood on the comforter in one of the rooms. We called twice to get a change of blankets and the person that came up didn't listen or care, dropping something else off and walking off quickly. A few days later, there was a HUGE cockroach in the hallway by the elevator. This was the WORST Wyndham resort and we will NOT be staying here again.

This resort is well maintained. My girlfriend had a massage and said it was absolutely the best she’s ever had. The gym has a good selection of equipment for a good workout. Overall you won’t be overwhelmed or disappointed pretty average resort.

I am beyond disappointed with my experience at Palm-Aire/Wyndham during Mother’s Day weekend. What was supposed to be a relaxing getaway turned into one of the worst travel experiences I have ever had.

I reserved a 1-bedroom unit and drove over 4 hours from Tampa with my daughter, arriving around midnight exhausted and expecting the comfort and quality Wyndham advertises. At check-in, I was told they were “upgrading” me to a 2-bedroom unit in Room 881. However, I was informed the elevator was out of service and I would need to use a service elevator to the 8th floor.

At first, I accidentally entered Building 8, which looked beautiful, smelled clean, and had well-maintained hallways and carpets. After realizing I was lost, I returned to the lobby for assistance. A security employee walked us through a long path toward the back side of the property where my assigned room actually was.

The second we entered that hallway, an overwhelming wet carpet and old dirty odor hit us in the face. The smell was so intense it immediately triggered both my asthma and my daughter’s. When we entered the room, it became even worse. The air felt heavy and impossible to breathe in comfortably. There was no way we could stay there safely.

I returned to the front desk explaining the health issue and asking for another room. I was told there were no more rooms available and was then offered another unit in an older building outside the security gate. While being guided there, we even encountered a raccoon near overgrown bushes, which terrified my daughter.

The second room was no better. It had the exact same old dirty smell, looked outdated, neglected, and nothing close to the quality or luxury advertised by Wyndham. At that point I realized I had completely wasted my money.

Around 2 AM, after hours of stress, exhaustion, and disappointment, I returned to the lobby and checked out entirely. I expected at minimum a confirmation email, an apology, and a refund since I never stayed or used the facilities. Instead, I was told the checkout information would come in the morning.

Being over 4 hours away from home with my daughter, I had no choice but to spend additional money booking another hotel just so we could sleep somewhere clean and comfortable.

The next morning I received a text from someone named Bella asking what happened. During our conversation, I was shocked by the response I received. I was told I should have waited until morning so they could “try” to find another accommodation — even though the night staff had already told me there was nothing else available. Was I expected to sleep in my car with my daughter while waiting for another excuse or false promise?

I requested a full refund since I never stayed in or used the room. Bella informed me they would need to “investigate” the smell first and that she could maybe refund only 1 out of the 3 nights “as a courtesy.”

Hours later she called back saying she personally checked the hallway and determined the horrible smell came from chemicals used to clean the carpets — meaning according to them, that somehow justified keeping my money for the remaining nights.

Absolutely unacceptable.

No guest should be forced to choose between their health and losing their money. This entire experience felt dishonest, dismissive, and incredibly unprofessional. I have never felt so misled and disrespected by a resort in my life.

I will never stay at Palm-Aire/Wyndham again, and I strongly encourage others to think twice before booking here.

Terrible - don't book! 45 minutes before check-in they cancelled my reservation (booked direct). They claimed they were overbooked and already cancelled it and wouldn't let me talk to a supervisor. I understand hotels oversell (I've worked in hospitality for 18 years so I know that's common) but policies usually have you contact the guest 24-48 BEFORE check-in, NOT 45 minutes! They put me and my family in an impossible situation, to find another hotel somewhere else and pay top $ because it was last minute. They gave me a relocation number to call and said we would be given "comparable" options. Those options? One was a hotel with a king room that SIX OF US WOULD HAVE TO SHARE (how is that legal??). The second option was for a 1-star hotel with all recent reviews complaining of bed bugs, rude staff and homeless shacking up in the lobby. The third option? "Or you can just cancel and find one on your own". We wouldn't have been in this bind if Club Wyndham Palm Aire didn't cancel minutes before check-in. For this part of our trip, the Club Wyndham WAS the destination, not just a random place to sleep. Eventually the relocation team miraculously found us a 1-star hotel that at least didn't have bugs and safety concerns (beautiful highway view though). I would recommend skipping the Club Wyndham Palm Aire unless you want to risk putting your family in a similar situation.

I had stayed here 14 years ago and there was so much to do at that time so that's why I chose to stay here again. This is still a good resort, but they had cut back on some activities. We had to get a parking pass so that means having to listen to an "update". We said no 3 times but the concierge kept telling us why going to the update is important. We told her that we are not going to tell her again and he wants the parking pass so she finally relented. The first unit we were assigned was in the Royal Palms building. There was no washer/dryer in the unit so we called the front desk and they assigned us to the Sable Palm building with a washer/dryer in the unit. So make sure to ask about the washer/dryer if that is important to you. We had a 2 bedroom/ 2 bathroom unit which was very large and clean. We did our grocery shopping at Walmart which is close by. There is a Caesar's casino less than a mile away and we went there twice. I took a Zumba class there and the instructor is great. However when I was here 14 years ago, there were 2 Zumba classes. Now there is only one. Also, they used to show a movie at the pool but they don't have that anymore. They do still have the animal interactive event and the Polynesian dancers. The Bingo is free but they don't have any prizes until the last game. I did enjoy my time here.

The pools and the hotel rooms were beautiful and clean and comfortable

Everything about this property was amazing the cleanliness was top tier