Holiday Inn & Suites Manila Galleria by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (1088 reviews)
One Asian Development Bank Avenue , Manila , PH
+63 2 8790 9400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Prime location with direct mall access
Attentive and friendly staff (several named staff praised)
Spacious rooms
Clean and comfortable rooms for many guests
Good lounge / food & beverage options
Convenient amenities and accessibility
Cons:
Value concerns: overcharge and payment/pricing mishaps
Some dated or broken amenities (e.g., iron); inconsistent replenishments
Slow check-in at times and slow elevators
Beds reported as saggy/uncomfortable by some guests
Not fully soundproof — noise from adjacent doors
Limited vegetarian breakfast options
Parking issues mentioned

Categories

Cleanliness
7.6
Generally reported as clean by many guests, with several praising tidy rooms; however a few reviews noted musty/muffig smells and inconsistent housekeeping.
Service
9.2
Very strong positive sentiment: multiple mentions of friendly, attentive staff and specific staff members (e.g., Ann, Arjay, Cris) going above and beyond.
Location
9.4
Consistently praised — prime location with direct mall access, very convenient for shopping and amenities; many guests highlighted proximity to the mall.
Room Quality
7.8
Rooms described as spacious and generally comfortable, but some guests reported sagging beds, dated fixtures and slow elevators.
Amenities
7.9
Mixed: positive mentions of lounge and available amenities, but some guests found items dated or broken (e.g., iron) and small replenishments like cotton buds were sometimes missing.
Value for Money
6.8
Noted as a weakness: multiple complaints about overcharging, payment/mispricing issues and inflexible refund/booking processes leading to perceptions of poor value.
Food and Beverage
8.6
Generally positive feedback for food and lounge (breakfast, afternoon tea, cocktails), though a few mentioned limited vegetarian breakfast options.
Overall Experience
9.1
Overall positive stay for most guests — many recommend the hotel and report fantastic experiences thanks largely to service and location, despite a few operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location and Shopping Access

Located in the heart of Ortigas Commercial District, Holiday Inn Manila Galleria offers direct access to Robinsons Galleria Mall, making it a shopper's paradise. Explore nearby attractions such as Shangri-La Plaza and SM Megamall, all within a short distance from the hotel.

Luxurious Rooms and Dining Experience

Indulge in comfort with well-equipped rooms featuring modern amenities like flat-screen TVs, minibars, and in-room safes. Start your day with a delicious buffet breakfast at Fab Restaurant, offering a variety of international and local dishes. Unwind at Bar One with refreshing drinks and live entertainment.

Relaxation and Wellness Facilities

Stay active at the fully-equipped fitness center or treat yourself to a rejuvenating massage at the spa. For business travelers, take advantage of the on-site business center. With free parking and a 24-hour front desk, Holiday Inn Manila Galleria ensures a seamless stay experience. Book now for a memorable stay!

Important information:

Please contact the property in advance of your stay to check the availability of pet-friendly rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Location

Guest Reviews

8.3
Based on 1088 reviews
Cleanliness: 7.6
Service: 9.2
Location: 9.4
Room Quality: 7.8
Amenities: 7.9
Value for Money: 6.8
Food and Beverage: 8.6
Overall Experience: 9.1
M
Mohammad • solo_traveller • kw
8
انص من ياتى بعدى يحجز بهذا الفدق
Pros:

حجزى بدون افطار

Cons:

لايوجد ملا يعجبنى

2026-10-31 • via Nuitee
S
Silvia Brizuela • family_with_children • cr
10
2026-10-28 • via Nuitee
P
P • family_with_children • au
7
2026-10-17 • via Nuitee
K
Kim • family_with_children • us
10
Pros:

I like that i can get to the mall without going out.

2026-10-16 • via Nuitee
M
margaret • family_with_children • us
8
fine hotel for manila, not near airport
Pros:

the property is lovely and my room was spacious

Cons:

we thought it would be closer to the airport

2026-10-15 • via Nuitee
T
Toshikazu • solo_traveller • jp
9
2026-10-13 • via Nuitee
D
docjean • extended_group • ph
7
It was good over all except for the mishap in the payment. But the room service is very good.
Pros:

I like the room service who truly made an effort to serve us what we need.

Cons:

I don't know where to place the blame between booking.com or the hotel. I have placed the number of guests I will use the room for but it seems the price posted on Booking.com is for 2. I booked for 4/room yet the charge was only for 2. So, upon paying the room at the hotel, the price is more expensive than expected.

2026-10-12 • via Nuitee
N
nevio • solo_traveller • it
2
Pros:

Location.

Cons:

Overcharge.

2026-10-11 • via Nuitee
K
KISHORE • couple • in
4
Pros:

Very old property

Cons:

Breakfast for vegetarians

2026-10-10 • via Nuitee
E
Erica • solo_traveller • it
9
A very good stay
Pros:

Everything. The hotel was good. Well positioned. Good connection with the mall

Cons:

Nothing

2026-09-11 • via Nuitee
E
Eugene • extended_group • nl
9
2026-09-10 • via Nuitee
C
Cris • family_with_children • au
7
2026-09-06 • via Nuitee
P
Patricia • extended_group • ph
1
not worth the money, expected more since this was an IHG property and very inflexible refund/booking process
Pros:

they helped fix a problem upon check in and had attentive staff that gave us missing amenities

Cons:

an hour past check in and they couldn’t even check us in, the amenities were dated and missing, cleanliness was lacking; we also had to have 2 hours worth of phone calls and texts to change / rebook

2026-09-05 • via Nuitee
A
Arjenelyn • family_with_children • ph
9
It was great and we enjoy the food.
Pros:

Easy access to mall

Cons:

The parking area

2026-09-04 • via Nuitee
R
Rosales • solo_traveller • ph
9
2026-09-01 • via Nuitee
B
Bugayong • extended_group • sa
9
2026-09-01 • via Nuitee
C
Camilo Marlo • couple • ph
9
Amazing experience
Pros:

Great room, even better staff, it was nice comfy and clean.

Cons:

Elevators were slow.

2026-08-31 • via Nuitee
T
Tessa • family_with_children • gb
10
100% recommendation to my friends and family.
Pros:

Prime location in all amenities accessibility.

Cons:

Everything is exactly at its place and ambience

2026-08-31 • via Nuitee
D
Darazel • couple • au
8
Pros:

Spacious rooms and great staff

Cons:

Would have been better if cotton buds were replenished daily

2026-08-23 • via Nuitee
L
LUC • solo_traveller • ph
10
surprise
Pros:

location and easy access to mall

Cons:

not sound proof, can hear adjacent doors opening and closing.

2026-08-21 • via Nuitee