Krystal Monterrey

Hotels
8.2 (2507 reviews)
Calle Corregidora 519, Centro , Monterrey , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Tour desk
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Expensive food options
Inconsistent room amenities

Categories

Cleanliness
7.28
Several reviews mention cleanliness issues, including dirty rooms and unresponsive housekeeping.
Service
8.75
Generally positive sentiments regarding staff attentiveness and friendliness.
Location
9.29
Repeated praise for the hotel's excellent location near attractions.
Room Quality
8.24
Mixed reviews with some positive notes on spacious rooms but issues with amenities.
Amenities
7.77
Some amenities are lacking (e.g., small TVs, inconsistent heating), impacting guests' experience.
Value for Money
8.23
Some guests felt prices for certain services were high, affecting overall value perception.
Food and Beverage
7.28
A few reviews mention expensive buffet options, indicating room for improvement.
Overall Experience
8.75
Mostly positive overall, despite some criticisms regarding cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:58

Property Description

Luxurious Accommodation
Krystal Monterrey, located in Monterrey, offers a 4-star hotel experience with modern amenities. The rooms feature air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests.

Convenient Facilities
Guests can enjoy a buffet breakfast each morning and access the fitness centre during their stay. The hotel also provides private parking, a restaurant, and a bar, catering to all needs under one roof.

Ideal Location
Situated near MARCO Museum Monterrey and Macroplaza, Krystal Monterrey offers easy access to the city centre and popular attractions. Whether for business or leisure, this hotel is the perfect choice in Monterrey.

Book your stay at Krystal Monterrey for a memorable and convenient experience in Monterrey!

Important information:

Please note that the swimming pool is temporarily unavailable.

When booking 9 rooms or more, different policies and additional supplements may apply.

Swimming pool is temporary closed due to Covid19

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 80 per day.

Location

Guest Reviews

8.2
Based on 2507 reviews
Cleanliness: 7.28
Service: 8.75
Location: 9.29
Room Quality: 8.24
Amenities: 7.77
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.75
M
Matty • family_with_children • mx
7
Centrico!!! es economico pero podria mejorar la experiencia!
Pros:

Me ayudaron a resguardar mi equipaje sin costo, ya que llegue temprano, asi mismo me dieron el plus de hacer early check in, por que la disponibilidad lo permitio! aprecie bastante la atencion y consideracion que tuvo el staff tan amable!
El portero nocturno(te abre la puerta y te regala su sonrisa siempre, es un chico joven super atento, felicidades para el.

Cons:

Desafortunadamente la regadera carece de limpieza, es notorio el sarro en el piso, sin embargo por el apoyo que tuve, decidi comprar mi propio cloro para tratar de desinfectarlo.
las coladeras de desague estan bastante sucias, urge un buen mantenimiento profundo.
las paredes del baño con bastante humedad, las manchas son muy evidentes en todo el baño.

2026-05-30 • via Nuitee
A
Alma • couple • us
3
2026-05-29 • via Nuitee
Z
Zhenyu • extended_group • cn
4
Pros:

早餐价格虚高。此外，网络信号十分差劲，都发布出去图片，时断时续，也无法拨打视频电话。

Cons:

早饭和wifi

2026-05-28 • via Nuitee
A
Aurora • solo_traveller • mx
10
2026-05-28 • via Nuitee
L
Luis Alberto • couple • mx
8
2026-05-28 • via Nuitee
E
Ersa • family_with_children • mx
8
Buena estancia
Pros:

La ubicación, la ducha (buena presión y temperatura) y que la habitación está separada de la zona de estar, incluso hay puerta.

Cons:

Es la segunda vez que me alojo aquí y pude notar la diferencia entre 2 habitaciones, la primera me encantó, en cambio esta última se veía más descuidada y menos limpia, incluso cambiaron una de las tvs porque no servía, ambas tvs eran del mismo tamaño, lo cual es insuficiente para la recámara. En el baño había cabellos y un mosquito aplastado en la pared (muy notorio).

2026-05-27 • via Nuitee
M
Marlen • couple • us
8
Clean, safe, great location
Pros:

The cleanliness
Safety
Area

Cons:

The bathroom sink water would spill when you would turn it on.
Room 520 I believe it was

2026-05-26 • via Nuitee
M
McFarlane • solo_traveller • us
10
2026-05-26 • via Nuitee
J
Jessica Osmara • couple • mx
10
Pros:

La asistencia de los meseros y capitán del restaurante

2026-05-25 • via Nuitee
R
Rocha • family_with_children • mx
8
Cons:

el baño tenia mucho moo en las paredes

2026-05-22 • via Nuitee
T
Tavarez Torres • family_with_children • mx
9
2026-05-22 • via Nuitee
U
Urriola • couple • au
10
Good value, good restaurant and good location.
Pros:

Good restaurant and I found both breakfast and lunch to be well made and nice tasting, beds were comfortable. Breakfast had a coffee machine that could make various types of coffee. The breakfast had a toaster to toast bread. I mention these minor items because this hotel had these basic necessities unlike certain other international hotels in the area that did not have the basics.

2026-05-21 • via Nuitee
J
JOSE LUIS • family_with_children • us
9
Good for next visiting and place a reservation again with no doubt
Pros:

Clean and Low Noise on rooms

Cons:

So far everything was ok

2026-05-21 • via Nuitee
J
juan manuel • family_with_children • mx
9
Pros:

buen servicio

Cons:

costo extra de estacionamiento, aun siendo huesped

2026-05-19 • via Nuitee
A
Arteaga • solo_traveller • mx
10
2026-05-18 • via Nuitee
J
Juan francisco • extended_group • mx
9
2026-05-17 • via Nuitee
M
Miroslava • solo_traveller • mx
10
2026-05-16 • via Nuitee
M
Marcelino • solo_traveller • mx
10
Pros:

Que había un starbucks

Cons:

Que cobran el estacionamiento

2026-05-13 • via Nuitee
A
A. Waligóra • couple • pl
9
Pros:

Śniadania oparte na kuchni regionalnej. Dania ciepłe na życzenie (w języku hiszpańskim).

2026-05-06 • via Nuitee
C
Carlos • solo_traveller • us
10
Pros:

Exelente servicio

2026-05-05 • via Nuitee