Krystal Monterrey

Hotels
8.2 (2588 reviews)
Calle Corregidora 519, Centro , Monterrey , mx
+52 81 8319 0900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Expensive food options
Inconsistent room amenities

Categories

Cleanliness
7.28
Several reviews mention cleanliness issues, including dirty rooms and unresponsive housekeeping.
Service
8.75
Generally positive sentiments regarding staff attentiveness and friendliness.
Location
9.29
Repeated praise for the hotel's excellent location near attractions.
Room Quality
8.24
Mixed reviews with some positive notes on spacious rooms but issues with amenities.
Amenities
7.77
Some amenities are lacking (e.g., small TVs, inconsistent heating), impacting guests' experience.
Value for Money
8.23
Some guests felt prices for certain services were high, affecting overall value perception.
Food and Beverage
7.28
A few reviews mention expensive buffet options, indicating room for improvement.
Overall Experience
8.75
Mostly positive overall, despite some criticisms regarding cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:58

Property Description

Luxurious Accommodation
Krystal Monterrey, located in Monterrey, offers a 4-star hotel experience with modern amenities. The rooms feature air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests.

Convenient Facilities
Guests can enjoy a buffet breakfast each morning and access the fitness centre during their stay. The hotel also provides private parking, a restaurant, and a bar, catering to all needs under one roof.

Ideal Location
Situated near MARCO Museum Monterrey and Macroplaza, Krystal Monterrey offers easy access to the city centre and popular attractions. Whether for business or leisure, this hotel is the perfect choice in Monterrey.

Book your stay at Krystal Monterrey for a memorable and convenient experience in Monterrey!

Important information:

Please note that the swimming pool is temporarily unavailable.

When booking 9 rooms or more, different policies and additional supplements may apply.

Swimming pool is temporary closed due to Covid19
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Location

Guest Reviews

8.2
Based on 2588 reviews
Cleanliness: 7.28
Service: 8.75
Location: 9.29
Room Quality: 8.24
Amenities: 7.77
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.75
M
Martinez • solo_traveller • mx
8
Bueno en general
Pros:

Ubicación

Cons:

Les falta mantenimiento a las instalaciones y a la tele se le iba el sonido, los dos dias el personal de limpieza intento entrar a la habitación aun cuando esta el letrero de no molestar

2026-08-28 • via Nuitee
Z
zenon • solo_traveller • us
1
Pros:

Laubicasion

Cons:

El clima no funcionaba y por lo cual estaba incómodo y caliente las tuyas rotas deshilachado el espejo sucio manchado

2026-08-26 • via Nuitee
S
SABINO • couple • mx
10
Confort y elegancia
Pros:

Me pareció excelente

Cons:

Que la habitación contara con frigo bar; eso hubiera sido sensacional

2026-08-25 • via Nuitee
R
rosales • solo_traveller • mx
9
Pros:

Las instalaciones

2026-08-25 • via Nuitee
J
JARED • solo_traveller • mx
10
2026-08-25 • via Nuitee
D
Dario • solo_traveller • us
10
Pros:

Downtown location which is very good for shopping

Cons:

Valet parking only

2026-08-25 • via Nuitee
V
VICTOR • solo_traveller • mx
9
2026-08-21 • via Nuitee
M
Mejia • couple • mx
10
fabuloso
Pros:

todo,

Cons:

todo me parecio excelente

2026-08-20 • via Nuitee
F
Fernando • solo_traveller • mx
10
Pros:

Estancia perfecta....

Cons:

Que la alberca estába fuera de servicio...

2026-08-20 • via Nuitee
M
Margarita • solo_traveller • mx
9
2026-08-19 • via Nuitee
R
Robles • solo_traveller • mx
8
Relajada
Pros:

Buena atención del personal amables y accesibles a las solicitudes que les hacía.

Cons:

Había detalles nada buenos como la humedad del techo que hacia que cayera la pintura y la limpieza en general de la habitación

2026-08-19 • via Nuitee
V
Victor • extended_group • mx
10
buena ubicación para moverte a todos lados
Pros:

ubicación excelente en el centro y con buenas vistas

Cons:

la tele por cable nada bueno que ver, prefiero que sea Smartv y poder poner algún video de YouTube o música de mi elección

2026-08-18 • via Nuitee
S
Socorro • couple • us
10
Our stay at Krystal made our trip memorable.
Pros:

From beginning to end, the service was the best. There is someone waiting for you outside to take your luggage in. To someone opening the front door to welcome you in. The reception area were courteous and quick. The room was beautiful. The AC worked perfectly, especially in August and it was clean and fresh. Krystal is back to its high standards.

Cons:

Nothing

2026-08-18 • via Nuitee
H
HERMINIO • couple • mx
7
Bien
Pros:

Excelente ubicaciòn

Cons:

Check in poco flexible

2026-08-17 • via Nuitee
J
Juan Miguel • solo_traveller • mx
4
Pros:

Nunca limpiaron en 3 días ni solicitándolo estar pidiendo rollo toallas de baño

Desagradable la vdd en Cancún no me pasó esto en Monterrey si y eso que soy de Monterrey y solo fui de visita cambie a otro hotel mejor.

Cons:

Que no hacen caso sobre lo solicitado por el huésped.
En este caso en particular

2026-08-15 • via Nuitee
J
Jose Gonzalo • family_with_children • mx
10
Una de las mejores estancias en las que me he hospedado
Pros:

Muy limpio y espacioso

Cons:

Todo está súper bien

2026-08-12 • via Nuitee
P
Paul • solo_traveller • mx
9
2026-08-11 • via Nuitee
D
David • family_with_children • mx
8
Pros:

Muy bien, en general. Pero

Cons:

Muy caro el buffet y cuando pedímos a la carta querían cobrar por platillos no solicitados. Hubo días en que tuvimos que solicitar toallas (decían que no tenían toallas de manos). El antivirus indicaba peligro por el wifi del hotel.

2026-08-11 • via Nuitee
J
JESUS HUMBERTO • couple • mx
10
MTY Krystal
Pros:

Las instalaciones están en buen estado y las camas están cómodas, el trato del personal muy bueno

Cons:

No hubo problemas, ni complicaciones, toda la estancia estuvo muy bien

2026-08-10 • via Nuitee
M
Monica • family_with_children • mx
9
Pros:

está muy limpio, personal muy amable, excelente servicio

Cons:

es un Hotel viejo, le falta algo e mantenimiento

2026-08-09 • via Nuitee