Krystal Monterrey

Hotels
8.2 (2602 reviews)
Calle Corregidora 519, Centro , Monterrey , MX
+52 81 8319 0900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Expensive food options
Inconsistent room amenities

Categories

Cleanliness
7.28
Several reviews mention cleanliness issues, including dirty rooms and unresponsive housekeeping.
Service
8.75
Generally positive sentiments regarding staff attentiveness and friendliness.
Location
9.29
Repeated praise for the hotel's excellent location near attractions.
Room Quality
8.24
Mixed reviews with some positive notes on spacious rooms but issues with amenities.
Amenities
7.77
Some amenities are lacking (e.g., small TVs, inconsistent heating), impacting guests' experience.
Value for Money
8.23
Some guests felt prices for certain services were high, affecting overall value perception.
Food and Beverage
7.28
A few reviews mention expensive buffet options, indicating room for improvement.
Overall Experience
8.75
Mostly positive overall, despite some criticisms regarding cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:58

Property Description

Luxurious Accommodation
Krystal Monterrey, located in Monterrey, offers a 4-star hotel experience with modern amenities. The rooms feature air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests.

Convenient Facilities
Guests can enjoy a buffet breakfast each morning and access the fitness centre during their stay. The hotel also provides private parking, a restaurant, and a bar, catering to all needs under one roof.

Ideal Location
Situated near MARCO Museum Monterrey and Macroplaza, Krystal Monterrey offers easy access to the city centre and popular attractions. Whether for business or leisure, this hotel is the perfect choice in Monterrey.

Book your stay at Krystal Monterrey for a memorable and convenient experience in Monterrey!

Important information:

Please note that the swimming pool is temporarily unavailable.

When booking 9 rooms or more, different policies and additional supplements may apply.

Swimming pool is temporary closed due to Covid19
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Location

Guest Reviews

8.2
Based on 2602 reviews
Cleanliness: 7.28
Service: 8.75
Location: 9.29
Room Quality: 8.24
Amenities: 7.77
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.75
A
Arreola • extended_group • mx
9
Confortable
Pros:

Muy buenos

Cons:

Considero que a la recamarera le falta un poco de cuidado en su función. No lavó mi vaso y tuve que insistir en las toallas de manos. Porque no me dejaba. Todo lo demás muy bien.

2026-10-16 • via Nuitee
J
Jose • family_with_children • us
6
2026-10-13 • via Nuitee
R
Rodriguez • extended_group • us
7
Not real great
Pros:

Not included too bad is not free

Cons:

Power light

2026-10-12 • via Nuitee
L
Luisa • family_with_children • us
9
Pretty good hotel
Pros:

Room was great, comfy and really big. Location was good, close to a lot of restaurants and the city center.

Cons:

I dislike it didn't have a fridge. Bathroom was a bit outdated and wasn't well clean.

2026-10-10 • via Nuitee
F
Firely Veronica • couple • us
5
The hotel is not what it was a couple years ago.
Pros:

The attention from the employees at the front desk and bell desk was very good. They were always willing to help and assist with any need.

Cons:

The cups and glasses were dirty / felt.
The bathroom mirror was dirty and the towel was very old and with worn edges.
The hallways were very dirty like they never been vacuum for a long time. I mentioned to a housekeeping person and told me that they were going to do it and nothing was done in the days we were there.
The rooms just to have an small fridge , but not any more.

2026-10-09 • via Nuitee
V
Vanessa • couple • mx
10
2026-10-07 • via Nuitee
E
Edsel Ferreira • solo_traveller • mx
10
2026-09-19 • via Nuitee
Y
Yazmin Garza • solo_traveller • mx
8
Pros:

La ubicación es muy buena y el hotel es muy lindo

Cons:

No habia bote para la basura, solo en el baño y que no cuenta con refrigerador

2026-09-15 • via Nuitee
R
Rodriguez • couple • us
10
Pros:

Great location very close to everything

Cons:

Very convenient for shopping eating

2026-09-14 • via Nuitee
R
Rogelio • family_with_children • mx
10
Muy Agusto
Pros:

La locación

Cons:

Todo bien

2026-09-14 • via Nuitee
D
Delgado • solo_traveller • mx
8
Pros:

El trato del personal excelente, siempre fueron amables y serviciales

Buena ubicación y el hotel siempre se encuentra limpio con habitaciones comodas

Cons:

Algunas de sus amenidades necesitan una actualization por ejemplo: en la habitacion en la que me hospedé la pantalla que tenia era muy vieja
Sin conexion a internet unicamente contaba con señal de cable que no funcionaba bien

2026-09-14 • via Nuitee
S
Socorro • couple • us
10
Excellent stay can’t wait to come back
Pros:

Location and the view and the room was spectacular

2026-09-13 • via Nuitee
J
Jose • couple • mx
8
Just what you need for a short stay: clean, fair price, great location
Pros:

Big spaces, classical design

Cons:

A little outdated, but great value

2026-09-13 • via Nuitee
D
Diana • solo_traveller • mx
9
2026-09-12 • via Nuitee
B
Braulio • solo_traveller • mx
9
2026-09-11 • via Nuitee
J
Jorge Efraín García García • family_with_children • mx
4
2026-09-10 • via Nuitee
J
Jesus • couple • us
10
2026-09-10 • via Nuitee
N
Nilbet • solo_traveller • mx
10
Pros:

Excelente atención, buenos precios, comida rica, y las habitaciones hermosas

2026-09-09 • via Nuitee
G
Guadalupe • solo_traveller • mx
10
Pros:

La ubicación su piano, el restaurante,

Cons:

El baño tenía moho

2026-09-08 • via Nuitee
S
Sandra • couple • mx
10
Bien pocos detalles
Pros:

Bien pero nos tocó una fea vista

Cons:

La vista que nos tocó no era agradable

2026-09-07 • via Nuitee