Lodge Geneva National

Hotels
8.4 (1246 reviews)
W4240 State Road 50 , Lake Geneva , US
+1 262-245-7000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and remodeled rooms
Cons:
Noise from AC and outside
Cleanliness issues in rooms

Categories

Cleanliness
7.65
Some reviews noted cleanliness issues, like dirty vents and debris in the toilet.
Service
9.15
Staff received positive feedback for being friendly and helpful.
Location
9.15
The hotel’s location is convenient and close to downtown.
Room Quality
8.15
Rooms are remodeled nicely but some issues with HVAC and noise reported.
Amenities
8.15
The provided amenities could be improved; several guests mentioned gaps.
Value for Money
8.15
Overall value perceived as fair given the quality of service and location.
Food and Beverage
8.15
Restaurant and coffee shop noted, but some issues with food quality.
Overall Experience
8.65
Guests generally enjoyed their stay but noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:12

Property Description

Luxurious Lake Geneva Retreat

Terrace and Relaxation: Enjoy the serene terrace, sauna, and hot tub at The Ridge Hotel.

Indoor and Outdoor Delights: Dive into the seasonal outdoor pool, indoor pool, or stay active at the fitness center.

Comfort and Convenience: Unwind in non-smoking rooms with free WiFi, flat-screen TV, and private bathrooms.

Book now for a rejuvenating stay at The Ridge Hotel, your perfect Lake Geneva getaway.

Important information:

Please note that the property will be undergoing renovations until May of 2025.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Location

Guest Reviews

8.4
Based on 1246 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 8.65
A
Agnieszka • family_with_children • us
7
If you like to party and enjoy long nights then you’ll like the hotel. Saturdays they host very loud outdoor music serie
Pros:

Closeness to downtown

Cons:

Loudness during quiet hours

2026-09-13 • via Nuitee
J
Joel • couple • us
7
Overpriced and draws a crowd to match it
Pros:

Location and design style

Cons:

The mattresses were old and sagging in the middle and the pillows weren’t luxury. Also the hallways need updating. They are going for luxury but it doesn’t feel real, there it’s just overpriced.

2026-09-12 • via Nuitee
J
Jovana • couple • us
10
Pros:

Everything was just fine and pleasant

Cons:

Everything was fine

2026-09-09 • via Nuitee
J
Jody • extended_group • us
10
2026-09-08 • via Nuitee
M
Mike • couple • us
7
For the price, I was expecting a little better interior features in the room
Pros:

The rooms were quiet.
The outdoor patio was pleasant and inviting

Cons:

I really hated the sliding barn door over the bathroom! It was not private and it needs to stay closed. The mattresses couldn’t have been better. I really dislike the small square pillows on the bed.

2026-09-08 • via Nuitee
A
Amanda • extended_group • us
5
Overall, ok.
Pros:

Pool. Room. Crafted Italia.

Cons:

There was major staffing issues. One morning the staff didn't even show up for breakfast. We traveled with multiple friends/family who all have little children so that was extremely challenging and frustrating. The bees at the pool were terrible. Many of us were stung not once but twice, including the littles. There were no traps around the pool what so ever.

2026-09-08 • via Nuitee
M
Micheal • extended_group • us
10
2026-09-08 • via Nuitee
J
Jeff • couple • us
5
Pros:

The property is beautiful and the front desk staff is very friendly.

Cons:

Although the room itself was nice, there were several issues that made our stay less enjoyable than we had hoped.

The bed was extremely hard and uncomfortable. The resort advertised quiet hours beginning at 10:00 p.m.; however, the music continued loudly well beyond that time. We went to the front desk to ask when it would be turned off and were told it would be “about three minutes.” Unfortunately, that turned into closer to 20 minutes, and the music did not actually stop until approximately 11:30 p.m.

We also attempted to eat at one of the on-site restaurants, but the service was extremely slow. After waiting more than an hour for our food and nearly 30 minutes for a drink, we decided to leave. The waitress was unable to explain the delay and told us she had to place an order at the bar for two beers—which was surprising since we were not ordering complicated mixed drinks. The woman seated next to us also expressed frustration with the wait. When her food finally arrived, she was so unhappy with the dish that she told us she wished she had left as well.

Unfortunately, we experienced a similar situation the following day at the pool bar. The bartenders appeared overwhelmed by the volume of orders. My drink was forgotten, and when I asked about it, I was told they had run out of the mix. I told them that was fine and that they could simply make the drink without that ingredient. They continued working on other orders, and several minutes later I had to get someone's attention again. At that point, I was told that three different employees had gotten their signals crossed, with each person assuming someone else was making the drink.

At that point, I could only stand back and watch what felt like a hectic train wreck. 😂 To their credit, the bartender did apologize and offered one of our beers on the house.

Overall, the staff were not rude, but the service issues were frequent enough to noticeably impact our experience.

2026-09-08 • via Nuitee
F
Fletch55 • extended_group • us
10
2026-09-07 • via Nuitee
A
Alisa • solo_traveller • us
10
A getaway I will not soon forget
Pros:

The grounds was well groomed. Property was clean. Outdoor furniture was clean. Hallways, elevator, enroll was all clean. Workout facility was also well kept. The staff was beyond hospitable, especially Emily. She made what I thought was going to be a difficult stay enjoyable more than I could imagine.

Cons:

The only thing I didn’t like is that the room did not have a microwave. You have to go down to the lobby and use the general one there.

2026-09-05 • via Nuitee
N
Nichole • couple • us
8
Pros:

We could not access neither pool & coffe bar lighting need to be able to shut off at night

2026-09-01 • via Nuitee
J
Jerry • couple • us
3
2026-08-31 • via Nuitee
M
Michael • couple • us
10
Great staff
2026-08-31 • via Nuitee
J
Joseline • couple • us
8
2026-08-28 • via Nuitee
R
Robert • solo_traveller • us
9
2026-08-28 • via Nuitee
K
Kristine • family_with_children • us
9
Liked it, will be back. But will not want a room facing the lake unfortunately
Pros:

So much to do and well taken care of! And amazing staff😊

Cons:

The pool music in the morning is way too loud. I understand some people get up early but when people are on vacation they should be able to rest without tech music blaring

2026-08-27 • via Nuitee
T
Tom • solo_traveller • us
10
2026-08-24 • via Nuitee
S
Shirley • solo_traveller • us
7
Pros:

The outdoor pool is magnificent! The staff at the pool and restaurant are excellent as well as the food.

Cons:

We had so many issues with our room and the noise from the construction. The front desk staff was awful.

2026-08-20 • via Nuitee
G
Gayle • extended_group • us
10
2026-08-20 • via Nuitee
P
Patrick • couple • us
9
2026-08-20 • via Nuitee