Kixby

A hidden gem in midtown. Didn’t realize when I made the reservation it is a 4-star hotel. It’s better than 4 stars! Very quiet, comfortable and only 8 minute walk to MSG. Rooftop bar looking up to the Empire State Building is a plus. Would go back again! We really enjoyed our stay at the Kixby.

Just be ready for the small room and toilet. We needed the fridge to be a fridge but was told by handyman that was as cold as it would get. We had medication bagged and sent to their other fridge which meant it was a regular problem. It was more a cooling box. The whole place is very tight. We were getting chased to leave room a day early but when I went down to sort was told it was an error. No apology more of a ‘it’s sorted we messed up ‘..
The tidy up is average. I would say the best thing about this place was location you are in the thick of it. Use Uber over hotels recommendations for taxis - it’s way cheaper than their options. We tested this with airport transfers. They do have a floor 2 tea cofee basic station with an ice machine which was handy as the ice melted very fast in our cooling box. Reception seats around 6 to 8 then you hang around. The view was someone else’s back wall with windows…which though very annoying could not be helped if you are city centre. I don’t think we would rush back here it does not have the comfort levels that we like and really is just small rooms premier inn style with terrible views. Anyway location is great and decent Rooftop - that’s the plus side.

All was excellent. This is a fantastic location and the cleanest and most comfortable room I have ever stayed in. The staff was awesome, very helpful with the questions I asked. Ver attentive and they pay a great deal of attention to detail. I'll recomend this hotel to anyone I know going to New York.

A really lovely hotel. Great rooms and excellent friendly and professional staff. Highly recommended.

We have just returned after 5 nights at the kixby hotel. Excellent location very close to the subway station, 12 minutes walk to Times Square and loads of shops and restaurants nearby. We had a queen room and a king lux. Both rooms amply big enough with good air conditioning but quite noisy so we had to turn it off at night. Weirdly there were no mirrors in the room, only in the bathroom which was annoying especially when styling hair! Our rooms faced an interior courtyard and there was a constant loud humming from outside all night, we couldn’t really work out what it was but decided it was less noisy than cars and sirens from the streets if we were staying elsewhere. The staff are super friendly and helpful and the drinks facilities on the 2nd floor were an excellent perk. I would absolutely stay here again if in New York.

We’ve stayed in the property before and knew how great it was both in standard of accommodation and staff.

Location was amazing, close up views of the Empire state building from the rooftop bar. Room was really lovely, great size and convenience room and gym as well.

Absolutely fantastic hotel. Brilliant location, super helpful staff. Extremely clean. The free tea/coffee/ water facilities on the 2nd floor were very welcome during the heat wave. Cute wee gym with peoton bikes.

Just returned 27/6.

Kixby Hotel has an ideal central Manhattan location, quoted $80 for taxi from JFK airport so got air train $8 & $3 to penn station , a fraction of the taxi prices. Times sq, Macy’s, close also Andrew’s Diner was used frequently as food there was lovely!

Modern, stylish, clean & friendly with good service. Our queen room was small but comfy beds, good clean bathroom and coffee machine. ( refreshment room also available which was great) saves keep asking for supplies.
Free water bottle included in fees. (Smaller fees than another 4* we stayed in)

Some street noise but who doesn’t get this in nyc with sirens. Has a nice but small rooftop bar, with views of Empire State. Didn’t partake in breakfast so can’t comment.

Used Irish bar but thought overpriced compared to others.

Had to move for our last night, due to football, really wished we didn’t have to!

Highly recommend this hotel, we wouldn’t go anywhere else!

Brilliant hotel next door to Macy’s and Herald Square.

Subway is at the end of the street, two minutes walk away.

Rooms clean and spacious (in NY terms), excellent air con and in the heart of Midtown.

Amazing and friendly staff - wouldn’t hesitate to recommend this hotel to friends and family .

What a lovely hotel! My daughter and myself stayed for 5 nights and couldn’t fault it! We were met by super friendly and helpful staff, check in was easy and you’re given a water bottle to keep. The room is a good size, the bathroom is a little on the small size but wasn’t a huge issue. Toiletries were supplied with shampoo, conditioner and body wash in the shower. Soap, shower cap, moisturiser and tissues by the sink. The closet had a decent hanging rail with hangers, iron, ironing board, hairdryer also supplied. There is an umbrella and dressing gowns in there which you can use but if you want to take them home there is a charge. I was staying for my 50th birthday and the hotel left a wonderful note and a bottle of champagne for me, which was lovely! There is a safe and a coffee machine. They replenish the pods/milk etc everyday (for any other brits they do supply tea pods which are actually quite nice!) There are also plenty of charging ports which are on the base of the lamps and clock, very handy! On the 2nd floor there is a room where you can refill your water bottles or get a take out coffee/tea and if you go in there at the right time there’s fruit and biscuits. The hotel is in a great location too with Macy’s at the end of the road, subway and I highly recommend Pio Bagels on W 36th (next street) their bacon, egg and cheese is delicious!!

From the moment we got in we thought it was nice . Check in good with a free water bottle each . Pent house room . Roof top bar was lovely with the Empire State Building just there .
Floor 2 has complimentary water , tea and coffee anytime of the day . Coffee machine in room . Bar/ restaurant was nice . Location very good not too far away by either walking or subway . Helpful staff . Would definitely book there again and recommend to others

Nice little hotel with a central location and an awesome rooftop bar where you can see the Empire State Building lit up at night. I want to give special praise to the housekeeping. Many hotels nowadays don't have daily housekeeping service but this one does. Everything was spotless, towels and other supplies replenished daily and room always tidied up, bed made, etc. Love the room decor of blue walls and the wrought iron chandelier.

The only downside I would say is the elevators were small and slow but that is not unusual in older New York hotels, and the continental breakfast was pricey for what it was (around $25).

Clean-most important, staff was friendly and helpful. Great location. Easy access to subway.

Service from the moment we got there was excellent, the rooms were surprisingly larger than what you get these days for a boutique style hotel especially in NY, location was great.

Floor was dirty no shampoo or shower gel even through reported his. Towel were dirty twice. Glasses on roof terrace had lipstick on.
No coffee twice at 7.30 ish at their drinks station

Rooms are very small we had king lux and bed stuck out so we walked into the bed every day several times as it was tight for space

The lifts never worked fully. Most of the time only 1 lift out of the two lifts were working and often they were being used by house keeping. Go to room at 4pm one day and housekeeping we’re in at that time so had to wait 20 plus mins to get in room n change when we had reservations that night

Raised issues with reception a gentleman called Jay had an answer to everything but no apology just talked over you. Found him to be very rude and disrespectful

Smoking is allowed straight outside the door so had to walk through smoke every time going in or out of the hotel

Roof top bar was closed twice during stay for private events
I would 100% consider another hotel for the price we paid it was very disappointing

Grace at the front desk was more than amazing I forgot a luggage bag found out after I arrived at the airport. Called and she found it for me, was extremely nice and helpful I can’t thank her enough.
Rafael at the front desk as well he gave me an upgrade to my room upon arrival was very pleasant and professional.
Honestly the hotel is at a great location walking distance from almost everything.
Rooms are very clean.
Staff is the cherry on top, was staying in another hotel close by and the staff here are on a whole other level tbh. All are very professional and welcoming. Would definitely stay here again.

Staying at the kixby right now 6th june this hotel is really amazing we got a twin queen room plenty big enough for 3 adults. Location is excellent Herald square subway is at the end of the block really easy to use! macys at the end of the block Times square is about a 15 minute walk. ESB is a 4 minute walk. The staff are so helpful as well. The roof bar the look up is a great view if the ESB music a little loud for me but im old ish lol. Stayed in the 6th floor and couldn't hear the music at all in the room which was good. Absolutely loving our stay at kixby NYC is amazing. The Irish bar and resturant is great and nice food shepards pie and bangers and mash