Facilities

ATM/banking
Shopping on site
Nightclub
Front desk (limited hours)
Free wired internet
Access to nearby indoor pool
Golfing on site
Snorkeling on site
Water park access (surcharge)
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Great location near attractions
Friendly staff
Cons:
Cleanliness issues reported
Inconsistent service in dining

Categories

Cleanliness
6.24
Several negative comments regarding cleanliness, including dirtiness and insects.
Service
8.21
Overall helpfulness of staff is noted, but there was some inconsistency in service, particularly in the restaurant.
Location
9.25
Multiple reviews highlight the excellent location, close to the beach and local attractions.
Room Quality
7.7
Rooms are generally acceptable with some mentioning issues like lack of hot water.
Amenities
8.23
Amenities like the pool, café, and bar are positively noted along with the availability of common areas.
Value for Money
7.19
Some reviews indicate decent value, but significant dissatisfaction regarding pricing and extra charges.
Food and Beverage
6.74
Mixed sentiments on food service, with some reviews noting slow service at the restaurant.
Overall Experience
7.21
Reviews reflect varied experiences; some enjoyed their stay while others expressed disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:28

Property Description

Beach Proximity
Enjoy relaxing days at Ancha Beach, just a short walk away from the hotel.

Convenient Amenities
Experience our shared kitchen, room service, and free WiFi during your stay.

Nearby Attractions
Explore popular spots like Caracol and Playa Chac Mool just minutes from the hotel.

For a memorable stay near the beach and Cancun's attractions, book your room at Selina Cancun Laguna Zona Hotelera today.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Location

Guest Reviews

Cleanliness: 6.24
Service: 8.21
Location: 9.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 7.19
Food and Beverage: 6.74
Overall Experience: 7.21
M
Malika
2
Pros:

The room was robbed in the middle of the night and the hotel was 0 help.

2025-11-18 • via Nuitee
E
Estelle L
10
Pros:

This Selina Cancun Hotel Zona Hotelera always makes for a great stay! There little café serves great coffee and healthy food. The pool and bar are cozy right next to the lagoon. And the iguanas are lovely to watch! The staff is also very kind and helpful!

2025-11-16 • via Nuitee
C
Cindy • family
10
Pros:

Limpip

2025-11-16 • via Nuitee
C
Carlos
10
Pros:

Limpio y funcional

2025-11-15 • via Nuitee
A
andrzej
8
Pros:

For the price. It was alright.

2025-11-08 • via Nuitee
A
Ali Riza • partner
2
Pros:

That was my worst experiense all time price looks cpeap but dont bother to go. I bought 2 people room my friend come after me they charge other room price go there it was dirty staff was so mean only good thing is location

2025-10-30 • via Nuitee
A
Andrzej
10
Pros:

Stop looking and just stay there. Great place.

2025-10-28 • via Nuitee
J
Jeffrey Craig
10
Pros:

Great value! Very clean & spacious room. A/C worked great! Staff extremely friendly. Awesome location. Nice pool & lots of amenities- restaurant, cafe, library, kitchen, etc

2025-10-27 • via Nuitee
J
Jason • friends
10
Pros:

This was a fantastic place to stay! I was traveling with 4 friends, so we booked the room with 6-beds, and it was great!
We had a private bathroom, but there were also 2 full bathrooms on the bottom floor next to the change rooms (for those hanging by the pool), so we were all able to shower and do our business without having to wait for the en suite bathroom 👌👌
There are tons of restaurants in the area, and an Oxxo nearby if you want to grab some drinks & snacks. There is also an awesome theatre where you can hang out during a rainy day! (Remember to log out and clear the laptop’s browser settings/cookies when you’re done) Don’t forget to check the complimentary snacks table in the lobby 🤗🤗
I will definitely be returning with friends again!!

2025-10-12 • via Nuitee
E
Elizabeth
4
Pros:

I had no hot water my entire stay even after I let the staff know. I did not have ANY water my last day.

2025-10-10 • via Nuitee
E
Edgar Antonio
10
Pros:

Muy cerca del centro de convenciones

2025-10-05 • via Nuitee
S
Simone
8
Pros:

Just unconvenient for the depoist to be paid cash

2025-10-04 • via Nuitee
A
Arlettee Theressa • friends
10
Pros:

Habitaciones limpias .. le hace falta una arregladita en general.. una manita de Gato.. pero en general muy bien...excelente..

2025-10-04 • via Nuitee
J
Jesus
10
Pros:

Y

2025-09-29 • via Nuitee
Y
Yolanda Lizbeth
10
Pros:

esta muy cerca de la zona hotelera

2025-09-28 • via Nuitee
M
Marina
10
Pros:

Fine thank you

2025-09-23 • via Nuitee
V
Veronica
6
Pros:

cerca de tiendas y lugares importantes, pero no me gusto que nunca limpiaron la habitacion.

2025-09-11 • via Nuitee
C
CERAMICA Y MATERIALES • friends
10
Pros:

Seguiré volviendo a Selina Zona Hotelera una y varias veces más. La ubicación es privilegiada y las habitaciones son muy cómodas.

2025-09-09 • via Nuitee
I
Ivan
8
Buena relación costo/beneficio
Pros:

El servicio en recepción fue excelente, muy amables
El restaurante fue un tema diferente, hay que estar detrás del personal para que te atiendan
La ubicación es de lo mejor, te puedes mover q muchos lugares desde ahi
La habitación ofrece lo necesario, pero tuve un visitante inesperado (una gran cucaracha)

2025-09-07 • via Nuitee
T
Tania • partner
10
Pros:

Está muy cerca del centro de convenciones y de zona de antros, muy lindo el lugar y muy buen servicio

2025-09-05 • via Nuitee