Hotel Florencio

Hotels
6.5 (113 reviews)
Av. Dom Pedro II 2022 Bairro Campestre , Santo André , BR

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Non-smoking throughout
Private parking
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Adequate amenities
Cons:
Cleanliness issues
Small room sizes
Noise disturbances

Categories

Cleanliness
5.39
Several reviews highlighted issues with bathroom cleanliness and mold present in the rooms.
Service
8.36
The reception and cleaning staff received positive comments for their friendliness and assistance.
Location
8.4
Multiple reviews pointed out the good location of the hotel, being close to various attractions.
Room Quality
5.85
Reviews mentioned small room sizes and some discomfort due to cleanliness issues.
Amenities
6.38
Some amenities were appreciated, but basic features like breakfast and room conditions were lacking.
Value for Money
6.34
Some guests felt the prices were no longer justified given the condition and services provided.
Food and Beverage
4.89
No breakfast service mentioned, and other details indicate inadequacies in food offerings.
Overall Experience
6.36
Mixed feelings noted; while some aspects were satisfactory, significant issues affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:22

Property Description

Convenient Location:
Hotel Florencio is ideally located within close proximity to popular attractions such as Museu Catavento and Sao Paulo Expo, making it a perfect choice for travelers looking to explore Santo André.

Comfortable Accommodation:
Guests can enjoy a comfortable stay in our well-equipped rooms featuring amenities like room service, free WiFi, and a 24-hour front desk for any assistance needed during their stay.

Modern Amenities:
Our 3-star hotel offers modern conveniences including TV with cable channels in every room, ensuring guests can unwind and relax after a day of sightseeing.

Experience convenience and comfort at Hotel Florencio - book your stay now for a memorable visit to Santo André!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.5
Based on 113 reviews
Cleanliness: 5.39
Service: 8.36
Location: 8.4
Room Quality: 5.85
Amenities: 6.38
Value for Money: 6.34
Food and Beverage: 4.89
Overall Experience: 6.36
M
Mamoru • solo_traveller • us
1
Gordon Ramsay would avoid this hotel hell immediately.
Pros:

The staff, although they don't speak English don't come here if you don't speak Portuguese.

Cons:

It looks like they have a window to the outside, but it's a window to the bathroom. The shower has barely any water. It turned off in our stay. Exposed wires and I woke up with bug bites on my body. The breakfast is just bread and the rooms can get even worse depending on the ones you stay in. There was an awful smell like sulfer and the walls were thin. People were having domestic disputes slamming doors on day one. They were randomly singing and it's always noisy because people keep their phones on at full volume watching videos without headphones. Then the lights turn on randomly in the bathroom window and everything just is horrible. The TV doesn't work and there's no heat. People were spying on people. They have physical keys and it was all just an awful experience. You get charged a giant fee out of nowhere if your debit card is charged as a credit card. Don't come here at all unless you're super desperate.

2026-09-19 • via Nuitee
R
Rosely • solo_traveller • br
8
2026-09-19 • via Nuitee
A
Alexandre • solo_traveller • br
7
Pros:

LOCALIZAÇÃO

2026-09-18 • via Nuitee
R
Rosely • solo_traveller • br
8
2026-09-16 • via Nuitee
I
Insfran • solo_traveller • py
1
Para pasar un mal rato
Pros:

Una de las empleadas era buena

Cons:

Todo, horrible

2026-09-13 • via Nuitee
N
Nisio • solo_traveller • br
5
2026-09-09 • via Nuitee
P
Paulo • family_with_children • br
1
2026-09-07 • via Nuitee
F
Felipe • solo_traveller • br
7
2026-09-04 • via Nuitee
M
Mayte • couple • us
8
2026-09-03 • via Nuitee
A
Ana Maria • extended_group • br
9
2026-08-31 • via Nuitee
R
Rosely • solo_traveller • br
7
Confortável e confiável.
2026-08-30 • via Nuitee
G
Grangeiro • extended_group • br
8
2026-08-30 • via Nuitee
R
Rosely • solo_traveller • br
7
2026-08-29 • via Nuitee
A
Alexandre • solo_traveller • br
10
Pros:

Gostei do valor, além de ser perto do trem, o que facilita. No período da noite, achei bem silencioso, tranquilo para atender a necessidades para dormir

2026-08-21 • via Nuitee
T
Thiago de Lucca • solo_traveller • br
3
2026-08-20 • via Nuitee
P
Patrícia • solo_traveller • br
10
Pros:

Boa estadia!

Cons:

Estava tudo bem,

2026-08-17 • via Nuitee
P
Patrícia • solo_traveller • br
10
Pros:

Boa estadia

Cons:

Gostei de tudo

2026-08-17 • via Nuitee
W
Welb Alen • solo_traveller • br
1
2026-08-11 • via Nuitee
M
Moraes • solo_traveller • br
10
2026-08-09 • via Nuitee
M
Maíra • solo_traveller • br
10
Gostei muito de tudo
Pros:

Gostei de tudo: atendimento de todos da recepção, me recepcionaram muito bem, me trataram muito bem
Quarto muito limpo e aconchegante
Coberta limpa e bem quente como eu gosto
Temperatura do chuveiro muito boa

Cons:

Nada

2026-08-04 • via Nuitee